Mitsubishi Electric Power Products
Field Service Technician II - Reno, NV
Mitsubishi Electric Power Products, Reno, Nevada, United States, 89550
Powering Reliability, Supporting Mission-Critical Systems: Join the Future of Power Quality Solutions!
MEPPI's Service Center Division (SCD) is seeking a dedicated and technically skilled
Field Service Technician - Power Quality
to support and maintain our industry-leading UPS systems and associated power electronics. In this hands-on role, you'll deliver expert on-site services, troubleshoot complex electrical systems, and help ensure uninterrupted power for our customers' most critical operations. What You'll Do:
Deliver On-Site Service:
Perform start-up, preventative maintenance, remedial repairs, field modifications, and system testing on single and three-phase uninterruptible power supplies (UPS) and peripherals. Troubleshoot & Repair:
Identify and resolve electrical, electronic, and control issues using schematics, test equipment, and one-line facility drawings-repairing or replacing components as needed. System Diagnostics:
Diagnose power quality system malfunctions to the board level with minimal supervision, ensuring timely and effective resolution of both routine and non-routine failures. Customer Support:
Provide technical support to internal teams, third-party service partners, and end users across various industries. Evaluate Product Condition:
Inspect and test returned UPS systems and components to determine failure modes and operational readiness before return to factory. On-Call Emergency Support:
Participate in a rotating on-call schedule to provide rapid-response emergency service when critical uptime is at risk. Technical Documentation:
Maintain thorough service records and develop clear technical reports outlining service activities, findings, and recommendations. Collaborate on Improvements:
Partner with engineering and other departments to recommend upgrades and service strategies that enhance system performance and reliability. Promote Service Offerings:
Recommend maintenance plans or equipment upgrades (e.g., battery enhancements) to support long-term system investment. Guide and Mentor:
Assist junior technicians in complex diagnostics and share best practices for field service excellence. Report & Reimburse:
Submit accurate expense reports in a timely manner following company policy. What You Bring:
Education & Experience:
Associate degree in Electrical/Electronics or related technical field with 4+ years of experience servicing UPS or electronic power systems-or equivalent combination of education and hands-on experience. Certifications:
OSHA-10 Construction and NFPA-70E certifications required. Technical Expertise:
Proficiency with electrical/electronic test equipment; strong understanding of UPS products, data center electrical infrastructure, and power system schematics. Analytical Skills:
Advanced problem-solving and diagnostic capabilities to identify root causes and recommend actionable solutions. Communication:
Excellent interpersonal and customer-facing communication skills; ability to explain complex systems to non-technical users. Computer Skills:
Proficiency with Microsoft Office and familiarity with ERP/MRP systems. Valid Driver's License:
Required for travel to customer sites and vehicle rentals as needed. What's in It for You?
Comprehensive Health Coverage:
MEPPI covers 90% of the cost for medical, dental, and vision insurance-keeping you and your family protected. Retirement Plans:
401(k) with up to 4% company match to help you plan for the future. Paid Time Off:
Earn vacation after just 90 days and enjoy 12 paid holidays annually. Growth & Development:
Access to training programs, mentorship, and professional certifications to support your career growth. Employee Benefits:
Participate in profit sharing and take advantage of exclusive employee discounts. Competitive Salary:
Pay is approximately $33.00 to $35.00 per hour based on relevant work experience and qualifications. Why MEPPI? At MEPPI, your work supports the power infrastructure that drives industries and communities. As a proud U.S. affiliate of Mitsubishi Electric, we lead the way in innovative energy and transportation solutions. Be part of a team that values technical excellence, customer focus, and continuous innovation. About Us: Mitsubishi Electric Power Products, Inc. (MEPPI) is a recognized leader in power systems, rail transportation, and large-scale visual display markets in North America. Join us in building the future of power reliability and infrastructure resilience.
Field Service Technician - Power Quality
to support and maintain our industry-leading UPS systems and associated power electronics. In this hands-on role, you'll deliver expert on-site services, troubleshoot complex electrical systems, and help ensure uninterrupted power for our customers' most critical operations. What You'll Do:
Deliver On-Site Service:
Perform start-up, preventative maintenance, remedial repairs, field modifications, and system testing on single and three-phase uninterruptible power supplies (UPS) and peripherals. Troubleshoot & Repair:
Identify and resolve electrical, electronic, and control issues using schematics, test equipment, and one-line facility drawings-repairing or replacing components as needed. System Diagnostics:
Diagnose power quality system malfunctions to the board level with minimal supervision, ensuring timely and effective resolution of both routine and non-routine failures. Customer Support:
Provide technical support to internal teams, third-party service partners, and end users across various industries. Evaluate Product Condition:
Inspect and test returned UPS systems and components to determine failure modes and operational readiness before return to factory. On-Call Emergency Support:
Participate in a rotating on-call schedule to provide rapid-response emergency service when critical uptime is at risk. Technical Documentation:
Maintain thorough service records and develop clear technical reports outlining service activities, findings, and recommendations. Collaborate on Improvements:
Partner with engineering and other departments to recommend upgrades and service strategies that enhance system performance and reliability. Promote Service Offerings:
Recommend maintenance plans or equipment upgrades (e.g., battery enhancements) to support long-term system investment. Guide and Mentor:
Assist junior technicians in complex diagnostics and share best practices for field service excellence. Report & Reimburse:
Submit accurate expense reports in a timely manner following company policy. What You Bring:
Education & Experience:
Associate degree in Electrical/Electronics or related technical field with 4+ years of experience servicing UPS or electronic power systems-or equivalent combination of education and hands-on experience. Certifications:
OSHA-10 Construction and NFPA-70E certifications required. Technical Expertise:
Proficiency with electrical/electronic test equipment; strong understanding of UPS products, data center electrical infrastructure, and power system schematics. Analytical Skills:
Advanced problem-solving and diagnostic capabilities to identify root causes and recommend actionable solutions. Communication:
Excellent interpersonal and customer-facing communication skills; ability to explain complex systems to non-technical users. Computer Skills:
Proficiency with Microsoft Office and familiarity with ERP/MRP systems. Valid Driver's License:
Required for travel to customer sites and vehicle rentals as needed. What's in It for You?
Comprehensive Health Coverage:
MEPPI covers 90% of the cost for medical, dental, and vision insurance-keeping you and your family protected. Retirement Plans:
401(k) with up to 4% company match to help you plan for the future. Paid Time Off:
Earn vacation after just 90 days and enjoy 12 paid holidays annually. Growth & Development:
Access to training programs, mentorship, and professional certifications to support your career growth. Employee Benefits:
Participate in profit sharing and take advantage of exclusive employee discounts. Competitive Salary:
Pay is approximately $33.00 to $35.00 per hour based on relevant work experience and qualifications. Why MEPPI? At MEPPI, your work supports the power infrastructure that drives industries and communities. As a proud U.S. affiliate of Mitsubishi Electric, we lead the way in innovative energy and transportation solutions. Be part of a team that values technical excellence, customer focus, and continuous innovation. About Us: Mitsubishi Electric Power Products, Inc. (MEPPI) is a recognized leader in power systems, rail transportation, and large-scale visual display markets in North America. Join us in building the future of power reliability and infrastructure resilience.