Mitsubishi Electric Power Products, Inc.
Field Service Technician II - Boston, MA
Mitsubishi Electric Power Products, Inc., Boston, Massachusetts, us, 02298
Field Service Technician II - Boston, MA
Location:
Boston, MA
Job ID:
2968
Position type:
Remote (for positions required to be located in specific geography)
Powering Innovation, Delivering Excellence: Leading the Future of Critical Power Solutions! MEPPI's Service Center Division (SCD) is seeking a dynamic
Field Service Technician II
to perform comprehensive service support activities for our single and three-phase Uninterruptible Power Supplies (UPS) and associated peripherals. This role involves troubleshooting, repair, and scheduled technical service to ensure our customers receive reliable, world-class support. What You’ll Do: Deliver On-Site Support:
Perform start-up services, preventative and remedial maintenance, field modifications, and testing of power quality products directly at customer sites. Be the Go-To Expert:
Provide technical support to internal and external customers, including third-party service organizations and end users, ensuring issues are resolved quickly and effectively. Diagnose and Document:
Inspect, test, and document failed products, components, and systems prior to their return to the factory, detailing defects and operational status. Stay Ready for Emergencies:
Schedule and provide on-call emergency technical support and field service, ensuring customer operations are always protected. Collaborate and Innovate:
Work with other MEPPI departments to identify product solutions and improve performance and protection for our customers. Master the Details:
Identify, evaluate, and repair routine product failures; escalate non-routine issues as needed. Advocate for Upgrades:
Recommend service product offerings, such as battery upgrades, based on customer needs and long-term maintenance goals. Troubleshoot with Precision:
Resolve malfunctions to a board level in UPS systems with minimal guidance. Create Clear Records:
Maintain detailed service records and provide comprehensive documentation on repairs and inspections of UPS and energy storage equipment. Mentor Future Talent:
Guide less experienced technicians on troubleshooting and system failures. Stay Professional:
Submit accurate expense reports in a timely manner, adhering to company policies. What You Bring: Education:
Associate degree in Electrical, Electronics, or a related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent education and experience. Technical Expertise:
Intermediate knowledge of UPS products, services, and peripherals, with advanced proficiency in mechanical and electronic test equipment. Analytical Skills:
Advanced problem-solving and analytical abilities, with the capability to diagnose complex issues. Certifications:
OSHA-10 Construction and NFPA-70E certification. Communication:
Advanced interpersonal and presentation skills to effectively communicate with customers, employees, and suppliers. Technical Knowledge:
Basic understanding of communication and networking protocols, and the ability to read and interpret detailed equipment schematics and facility one-line drawings. Technology Proficiency:
Advanced computer skills, especially with Microsoft Office products and MRP/ERP business systems. Must hold a valid driver's license and be able to rent vehicles as needed. What’s in It for You? Comprehensive Health Coverage:
MEPPI pays 90% of the cost for medical, dental, and vision plans. Retirement Plans:
MEPPI matches up to 4% of your contributions in our 401(k) plan. Generous Paid Time Off:
Begin earning vacation after just 90 days, plus 12 paid holidays per year. Career Development:
Take advantage of our training programs and educational assistance. Exclusive Employee Discounts:
Enjoy profit sharing and special discounts on our products and services. Why MEPPI? At MEPPI, you’re part of a mission to innovate and make an impact. Join our collaborative environment where your ideas matter. About Us:
Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems and rail transportation markets. Equal Opportunity Employer:
MEPPI is committed to creating an inclusive workplace.
#J-18808-Ljbffr
Location:
Boston, MA
Job ID:
2968
Position type:
Remote (for positions required to be located in specific geography)
Powering Innovation, Delivering Excellence: Leading the Future of Critical Power Solutions! MEPPI's Service Center Division (SCD) is seeking a dynamic
Field Service Technician II
to perform comprehensive service support activities for our single and three-phase Uninterruptible Power Supplies (UPS) and associated peripherals. This role involves troubleshooting, repair, and scheduled technical service to ensure our customers receive reliable, world-class support. What You’ll Do: Deliver On-Site Support:
Perform start-up services, preventative and remedial maintenance, field modifications, and testing of power quality products directly at customer sites. Be the Go-To Expert:
Provide technical support to internal and external customers, including third-party service organizations and end users, ensuring issues are resolved quickly and effectively. Diagnose and Document:
Inspect, test, and document failed products, components, and systems prior to their return to the factory, detailing defects and operational status. Stay Ready for Emergencies:
Schedule and provide on-call emergency technical support and field service, ensuring customer operations are always protected. Collaborate and Innovate:
Work with other MEPPI departments to identify product solutions and improve performance and protection for our customers. Master the Details:
Identify, evaluate, and repair routine product failures; escalate non-routine issues as needed. Advocate for Upgrades:
Recommend service product offerings, such as battery upgrades, based on customer needs and long-term maintenance goals. Troubleshoot with Precision:
Resolve malfunctions to a board level in UPS systems with minimal guidance. Create Clear Records:
Maintain detailed service records and provide comprehensive documentation on repairs and inspections of UPS and energy storage equipment. Mentor Future Talent:
Guide less experienced technicians on troubleshooting and system failures. Stay Professional:
Submit accurate expense reports in a timely manner, adhering to company policies. What You Bring: Education:
Associate degree in Electrical, Electronics, or a related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent education and experience. Technical Expertise:
Intermediate knowledge of UPS products, services, and peripherals, with advanced proficiency in mechanical and electronic test equipment. Analytical Skills:
Advanced problem-solving and analytical abilities, with the capability to diagnose complex issues. Certifications:
OSHA-10 Construction and NFPA-70E certification. Communication:
Advanced interpersonal and presentation skills to effectively communicate with customers, employees, and suppliers. Technical Knowledge:
Basic understanding of communication and networking protocols, and the ability to read and interpret detailed equipment schematics and facility one-line drawings. Technology Proficiency:
Advanced computer skills, especially with Microsoft Office products and MRP/ERP business systems. Must hold a valid driver's license and be able to rent vehicles as needed. What’s in It for You? Comprehensive Health Coverage:
MEPPI pays 90% of the cost for medical, dental, and vision plans. Retirement Plans:
MEPPI matches up to 4% of your contributions in our 401(k) plan. Generous Paid Time Off:
Begin earning vacation after just 90 days, plus 12 paid holidays per year. Career Development:
Take advantage of our training programs and educational assistance. Exclusive Employee Discounts:
Enjoy profit sharing and special discounts on our products and services. Why MEPPI? At MEPPI, you’re part of a mission to innovate and make an impact. Join our collaborative environment where your ideas matter. About Us:
Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems and rail transportation markets. Equal Opportunity Employer:
MEPPI is committed to creating an inclusive workplace.
#J-18808-Ljbffr