BCI Acrylic Independent Dealers
Marketing Coordinator
BCI Acrylic Independent Dealers, Columbia, Maryland, United States, 21046
Marketing Coordinator
Location:
Columbia, MD |
Territory:
Washington DC, Maryland, and Northern Virginia (DMV) Company:
Certified Inc. Industry:
Acrylic Bath Remodeling, Roofing, Windows, Doors Compensation:
$50,000-$60,000/year (Full-Time) Benefits:
401(k), Paid Vacation, Paid Sick TimeAbout Us
Certified Inc. is a rapidly growing, customer-obsessed company in the home remodeling and improvement industry. We specialize in maintenance-free bath remodeling and high-quality exterior solutions such as roofing, windows, and doors. With a strong local reputation (4.8+ stars across all major platforms and an A+ rating from the BBB), we're bringing modern energy to a traditional space.Position Summary: Marketing Coordinator
We're hiring a
Marketing Coordinator
to support our growing presence in the
DMV (Washington DC, Maryland, and Northern Virginia)
market. This role blends marketing coordination with strong customer communication and call center responsibilities. You'll engage with homeowners, manage marketing platforms, respond to inquiries quickly, and help move leads through our sales process.Key ResponsibilitiesCustomer Interaction & Scheduling Answer incoming calls, emails, texts, and messages across various platforms (Meta, Thumbtack, Google, etc.) Respond to all customer inquiries
within 60 seconds , when possible Use scripts to qualify leads and schedule appointments for estimates and repairs Confirm appointment details with sales and service teams Collect project balances and register product warranties Coordinate installation dates and delivery schedules with customers and internal teams Follow up with homeowners after initial contact Handle objections and answer questions clearly and confidently CRM & Office Coordination Input and update lead details, appointments, and communications in the CRM system Track opportunities and customer status throughout the sales process Collaborate with the Sales, Repair, and Production teams daily to ensure smooth operations Manage repair division scheduling and workflow from estimates to job completion Marketing & Social Media Management Manage and post weekly on platforms like: Facebook (Meta Business Suite) Google My Business LinkedIn Yelp Angie's List
Request 5-star reviews from satisfied customers Submit warranty paperwork to manufacturers Coordinate and request branded marketing materials as needed Maintain our positive online presence through content and engagement Qualifications & Skills
Required: 1+ year in a
customer-facing sales or service role 2+ years of experience using
Microsoft Excel Strong verbal and written communication skills Ability to multitask and prioritize in a fast-paced environment Preferred (Bonus, Not Required):
CRM experience:
Go High Level, Hubspot, Leap Marketing tools:
Meta Business Suite, Google My Business, Canva Background in telemarketing, inside sales, or call center work Why Join Certified Inc.? Top-tier reputation:
4.9 BBB, 4.8 Google, 5.0 Facebook, A+ Accredited Growth-focused culture:
We promote from within and train for success Modern approach:
Tech-forward team in a high-demand industry Impact-driven:
Help families transform their homes and lives Apply Now
If you're ready to bring energy, organization, and customer focus to a thriving team- we'd love to hear from you . Please send your
resume
and a
brief cover letter
explaining your experience and fit for this role. We review each application closely.
Location:
Columbia, MD |
Territory:
Washington DC, Maryland, and Northern Virginia (DMV) Company:
Certified Inc. Industry:
Acrylic Bath Remodeling, Roofing, Windows, Doors Compensation:
$50,000-$60,000/year (Full-Time) Benefits:
401(k), Paid Vacation, Paid Sick TimeAbout Us
Certified Inc. is a rapidly growing, customer-obsessed company in the home remodeling and improvement industry. We specialize in maintenance-free bath remodeling and high-quality exterior solutions such as roofing, windows, and doors. With a strong local reputation (4.8+ stars across all major platforms and an A+ rating from the BBB), we're bringing modern energy to a traditional space.Position Summary: Marketing Coordinator
We're hiring a
Marketing Coordinator
to support our growing presence in the
DMV (Washington DC, Maryland, and Northern Virginia)
market. This role blends marketing coordination with strong customer communication and call center responsibilities. You'll engage with homeowners, manage marketing platforms, respond to inquiries quickly, and help move leads through our sales process.Key ResponsibilitiesCustomer Interaction & Scheduling Answer incoming calls, emails, texts, and messages across various platforms (Meta, Thumbtack, Google, etc.) Respond to all customer inquiries
within 60 seconds , when possible Use scripts to qualify leads and schedule appointments for estimates and repairs Confirm appointment details with sales and service teams Collect project balances and register product warranties Coordinate installation dates and delivery schedules with customers and internal teams Follow up with homeowners after initial contact Handle objections and answer questions clearly and confidently CRM & Office Coordination Input and update lead details, appointments, and communications in the CRM system Track opportunities and customer status throughout the sales process Collaborate with the Sales, Repair, and Production teams daily to ensure smooth operations Manage repair division scheduling and workflow from estimates to job completion Marketing & Social Media Management Manage and post weekly on platforms like: Facebook (Meta Business Suite) Google My Business LinkedIn Yelp Angie's List
Request 5-star reviews from satisfied customers Submit warranty paperwork to manufacturers Coordinate and request branded marketing materials as needed Maintain our positive online presence through content and engagement Qualifications & Skills
Required: 1+ year in a
customer-facing sales or service role 2+ years of experience using
Microsoft Excel Strong verbal and written communication skills Ability to multitask and prioritize in a fast-paced environment Preferred (Bonus, Not Required):
CRM experience:
Go High Level, Hubspot, Leap Marketing tools:
Meta Business Suite, Google My Business, Canva Background in telemarketing, inside sales, or call center work Why Join Certified Inc.? Top-tier reputation:
4.9 BBB, 4.8 Google, 5.0 Facebook, A+ Accredited Growth-focused culture:
We promote from within and train for success Modern approach:
Tech-forward team in a high-demand industry Impact-driven:
Help families transform their homes and lives Apply Now
If you're ready to bring energy, organization, and customer focus to a thriving team- we'd love to hear from you . Please send your
resume
and a
brief cover letter
explaining your experience and fit for this role. We review each application closely.