BCI Acrylic Inc.
Marketing Coordinator
Location:
Columbia, MD |
Territory:
Washington DC, Maryland, and Northern Virginia (DMV) Company:
Certified Inc. Industry:
Acrylic Bath Remodeling, Roofing, Windows, Doors Compensation:
$50,000–$60,000/year (Full-Time) Benefits:
401(k), Paid Vacation, Paid Sick Time About Us
Certified Inc. is a rapidly growing, customer-obsessed company in the home remodeling and improvement industry. We specialize in maintenance-free bath remodeling and high-quality exterior solutions such as roofing, windows, and doors. With a strong local reputation (4.8+ stars across all major platforms and an A+ rating from the BBB), we’re bringing modern energy to a traditional space. Position Summary: Marketing Coordinator
We’re hiring a
Marketing Coordinator
to support our growing presence in the
DMV (Washington DC, Maryland, and Northern Virginia)
market. This role blends marketing coordination with strong customer communication and call center responsibilities. You’ll engage with homeowners, manage marketing platforms, respond to inquiries quickly, and help move leads through our sales process. Key Responsibilities
Customer Interaction & Scheduling
Answer incoming calls, emails, texts, and messages across various platforms (Meta, Thumbtack, Google, etc.)
Respond to all customer inquiries
within 60 seconds , when possible
Use scripts to qualify leads and schedule appointments for estimates and repairs
Confirm appointment details with sales and service teams
Collect project balances and register product warranties
Coordinate installation dates and delivery schedules with customers and internal teams
Follow up with homeowners after initial contact
Handle objections and answer questions clearly and confidently
CRM & Office Coordination
Input and update lead details, appointments, and communications in the CRM system
Track opportunities and customer status throughout the sales process
Collaborate with the Sales, Repair, and Production teams daily to ensure smooth operations
Manage repair division scheduling and workflow from estimates to job completion
Marketing & Social Media Management
Manage and post weekly on platforms like: Facebook (Meta Business Suite)
Google My Business
LinkedIn
Yelp
Angie’s List
Request 5-star reviews from satisfied customers
Submit warranty paperwork to manufacturers
Coordinate and request branded marketing materials as needed
Maintain our positive online presence through content and engagement
Qualifications & Skills
Required: 1+ year in a
customer-facing sales or service role
2+ years of experience using
Microsoft Excel
Strong verbal and written communication skills
Ability to multitask and prioritize in a fast-paced environment
Preferred (Bonus, Not Required): CRM experience:
Go High Level, Hubspot, Leap
Marketing tools:
Meta Business Suite, Google My Business, Canva
Background in telemarketing, inside sales, or call center work
Why Join Certified Inc.?
Top-tier reputation:
4.9 BBB, 4.8 Google, 5.0 Facebook, A+ Accredited
Growth-focused culture:
We promote from within and train for success
Modern approach:
Tech-forward team in a high-demand industry
Impact-driven:
Help families transform their homes and lives
Apply Now
If you’re ready to bring energy, organization, and customer focus to a thriving team— we’d love to hear from you . Please send your
resume
and a
brief cover letter
explaining your experience and fit for this role. We review each application closely.
#J-18808-Ljbffr
Location:
Columbia, MD |
Territory:
Washington DC, Maryland, and Northern Virginia (DMV) Company:
Certified Inc. Industry:
Acrylic Bath Remodeling, Roofing, Windows, Doors Compensation:
$50,000–$60,000/year (Full-Time) Benefits:
401(k), Paid Vacation, Paid Sick Time About Us
Certified Inc. is a rapidly growing, customer-obsessed company in the home remodeling and improvement industry. We specialize in maintenance-free bath remodeling and high-quality exterior solutions such as roofing, windows, and doors. With a strong local reputation (4.8+ stars across all major platforms and an A+ rating from the BBB), we’re bringing modern energy to a traditional space. Position Summary: Marketing Coordinator
We’re hiring a
Marketing Coordinator
to support our growing presence in the
DMV (Washington DC, Maryland, and Northern Virginia)
market. This role blends marketing coordination with strong customer communication and call center responsibilities. You’ll engage with homeowners, manage marketing platforms, respond to inquiries quickly, and help move leads through our sales process. Key Responsibilities
Customer Interaction & Scheduling
Answer incoming calls, emails, texts, and messages across various platforms (Meta, Thumbtack, Google, etc.)
Respond to all customer inquiries
within 60 seconds , when possible
Use scripts to qualify leads and schedule appointments for estimates and repairs
Confirm appointment details with sales and service teams
Collect project balances and register product warranties
Coordinate installation dates and delivery schedules with customers and internal teams
Follow up with homeowners after initial contact
Handle objections and answer questions clearly and confidently
CRM & Office Coordination
Input and update lead details, appointments, and communications in the CRM system
Track opportunities and customer status throughout the sales process
Collaborate with the Sales, Repair, and Production teams daily to ensure smooth operations
Manage repair division scheduling and workflow from estimates to job completion
Marketing & Social Media Management
Manage and post weekly on platforms like: Facebook (Meta Business Suite)
Google My Business
Yelp
Angie’s List
Request 5-star reviews from satisfied customers
Submit warranty paperwork to manufacturers
Coordinate and request branded marketing materials as needed
Maintain our positive online presence through content and engagement
Qualifications & Skills
Required: 1+ year in a
customer-facing sales or service role
2+ years of experience using
Microsoft Excel
Strong verbal and written communication skills
Ability to multitask and prioritize in a fast-paced environment
Preferred (Bonus, Not Required): CRM experience:
Go High Level, Hubspot, Leap
Marketing tools:
Meta Business Suite, Google My Business, Canva
Background in telemarketing, inside sales, or call center work
Why Join Certified Inc.?
Top-tier reputation:
4.9 BBB, 4.8 Google, 5.0 Facebook, A+ Accredited
Growth-focused culture:
We promote from within and train for success
Modern approach:
Tech-forward team in a high-demand industry
Impact-driven:
Help families transform their homes and lives
Apply Now
If you’re ready to bring energy, organization, and customer focus to a thriving team— we’d love to hear from you . Please send your
resume
and a
brief cover letter
explaining your experience and fit for this role. We review each application closely.
#J-18808-Ljbffr