TSR Consulting
Bilingual Spanish/English-Loyalty Services Representative
TSR Consulting, Phoenix, Arizona, United States, 85003
About TSR:
TSR is a relationship-based, customer-focused IT and technical services staffing company.
For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.
Mission & Vision
We do not believe in building a vision around the company but building a company around our vision, which is simply;
Every employee's voice matters, their effort is appreciated, and their talent is rewarded.
We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.
Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.
Bilingual Spanish/English-Loyalty Services Representative
Job Description
Location: Phoenix, Arizona Type: Contract Job #83078 Our client, a leading insurance company, is hiring a Bilingual Spanish/English Loyalty Services Representative on a contract basis
Job ID #:
83078
Work Location
: Phoenix, AZ/100% IN OFFICE
Summary:
Job Hours: 7:30am-6:00pm CST- timeframe. Monday-Friday Job Schedule: 5 days in office TEMP TO PERM: Yes
JOB SUMMARY Often the first point of contact for customers, the Loyalty Services Representative is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Services Specialist is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combineds products and systems.
RESPONSIBILITIES
Provides routine information and support to Designated Customers such as Worksite, CLIENT Workplace, Individual Policyholders and other lines of business administered by Combined Insurance. Ability to sell the value and retain policyholders Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products, benefits and/or solving service and claims issues. Assists in the collection of current and past due premiums and may support additional call domains such as Claim Intake, Policyholder/Policy administration, billing/payments, or Agent servicing on a as needed basis. Ability to service 90% of calls independently, using the tools and resources acquired in training and continued experience. Collects, documents and enters data from and into multiple applications. Provides instructions and set expectations for policyholders Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, close rate and other KPIs. Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership. Willingness to perform other duties as assigned. Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe. SKILLS
Provide a needs analysis assessment for what a policyholder may need Strong verbal and written skills Ability to partner with others to resolve issues resulting in service or claim related issues Ability to utilize critical thinking skills EDUCATION AND EXPERIENCE
High School Required; bachelors degree preferred Minimum 1 year previous contact center experience Previous Retention skills within a contact center environment preferred Previous sales experience a plus Licensed to sell health/life Insurance a plus
Pay Range: $20-23
TSR is a relationship-based, customer-focused IT and technical services staffing company.
For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.
Mission & Vision
We do not believe in building a vision around the company but building a company around our vision, which is simply;
Every employee's voice matters, their effort is appreciated, and their talent is rewarded.
We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.
Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.
Bilingual Spanish/English-Loyalty Services Representative
Job Description
Location: Phoenix, Arizona Type: Contract Job #83078 Our client, a leading insurance company, is hiring a Bilingual Spanish/English Loyalty Services Representative on a contract basis
Job ID #:
83078
Work Location
: Phoenix, AZ/100% IN OFFICE
Summary:
Job Hours: 7:30am-6:00pm CST- timeframe. Monday-Friday Job Schedule: 5 days in office TEMP TO PERM: Yes
JOB SUMMARY Often the first point of contact for customers, the Loyalty Services Representative is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Services Specialist is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combineds products and systems.
RESPONSIBILITIES
Provides routine information and support to Designated Customers such as Worksite, CLIENT Workplace, Individual Policyholders and other lines of business administered by Combined Insurance. Ability to sell the value and retain policyholders Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products, benefits and/or solving service and claims issues. Assists in the collection of current and past due premiums and may support additional call domains such as Claim Intake, Policyholder/Policy administration, billing/payments, or Agent servicing on a as needed basis. Ability to service 90% of calls independently, using the tools and resources acquired in training and continued experience. Collects, documents and enters data from and into multiple applications. Provides instructions and set expectations for policyholders Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, close rate and other KPIs. Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership. Willingness to perform other duties as assigned. Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe. SKILLS
Provide a needs analysis assessment for what a policyholder may need Strong verbal and written skills Ability to partner with others to resolve issues resulting in service or claim related issues Ability to utilize critical thinking skills EDUCATION AND EXPERIENCE
High School Required; bachelors degree preferred Minimum 1 year previous contact center experience Previous Retention skills within a contact center environment preferred Previous sales experience a plus Licensed to sell health/life Insurance a plus
Pay Range: $20-23