TSR Consulting Services Inc
Customer Service Representative -Producer Services
TSR Consulting Services Inc, Chicago, Illinois, United States, 60290
About TSR:
TSR is a relationship-based, customer-focused IT and technical services staffing company.
For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.
Mission & Vision
We do not believe in building a vision around the company but building a company around our vision, which is simply;
Every employee's voice matters, their effort is appreciated, and their talent is rewarded.
We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.
Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.
Customer Service Representative -Producer Services
Job Description
Location: Chicago, Illinois Type: Contract Job #83106 Our client, a leading insurance company, is hiring a Customer Service Representative - Producer Services on a contract basis
Job ID #:
83106
Work Location : Chicago, IL/100% IN OFFICE
Summary:
Job Hours of operation 7:30am-8:00pm central time Job Schedule-Some Saturday hours may be required. Job Schedule-five days on site. TEMP TO PERM bilingual is a plus but not required Job Hours-40 hours
JOB SUMMARY The Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combineds products and systems.
RESPONSIBILITIES
Demonstrate consistent good quality and performance results.
Provide consistent service that is customer focused and professional.
Supporting Field Sales agents with insurance product information
Assist with basic technical troubleshooting
Be able confident and capable to handle all new business, underwriting, claim and compensation situations.
Learn soft skills while communicating with customers
Focus on customers' needs and develops a customer centric approach in servicing customers needs.
Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPIs.
Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
Learn all policy product lines, all procedures for the core and worksite calls.
Provides support for business partners as needed.
Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership. SKILLS
Ability to effectively communicate and build strong partnerships with newer employees.
Basic computer skills and knowledge of database software.
Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
Demonstrated attention to detail, organizational skills, and time management skills.
Ability to work a flexible schedule to meet the needs of the business and performance requirements.
Friendly and professional demeanor.
Excellent communication and interpersonal skills.
Ability to remain calm in stressful situations.
Supplemental insurance knowledge and licensing is a plus.
Bilingual language proficiency is a plus.
Bilingual skills (verbal, written, read) in Spanish a plus COMPETENCIES
Problem solving - take an organized and logical approach to thinking through problems and complex issues
Initiative - Willing to do more than is required or expected
Adaptability - ability to redirect personal efforts to respond to changing environment
Results Oriented - effectively executes son plans, drives for results and takes accountability for outcomes
Qualifications - External EDUCATION AND EXPERIENCE
High school diploma or general education degree (GED); Associate degree preferred.
2+ years experience in a contact center environment preferred.
Pay Range: $22-23
TSR is a relationship-based, customer-focused IT and technical services staffing company.
For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.
Mission & Vision
We do not believe in building a vision around the company but building a company around our vision, which is simply;
Every employee's voice matters, their effort is appreciated, and their talent is rewarded.
We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.
Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.
Customer Service Representative -Producer Services
Job Description
Location: Chicago, Illinois Type: Contract Job #83106 Our client, a leading insurance company, is hiring a Customer Service Representative - Producer Services on a contract basis
Job ID #:
83106
Work Location : Chicago, IL/100% IN OFFICE
Summary:
Job Hours of operation 7:30am-8:00pm central time Job Schedule-Some Saturday hours may be required. Job Schedule-five days on site. TEMP TO PERM bilingual is a plus but not required Job Hours-40 hours
JOB SUMMARY The Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combineds products and systems.
RESPONSIBILITIES
Demonstrate consistent good quality and performance results.
Provide consistent service that is customer focused and professional.
Supporting Field Sales agents with insurance product information
Assist with basic technical troubleshooting
Be able confident and capable to handle all new business, underwriting, claim and compensation situations.
Learn soft skills while communicating with customers
Focus on customers' needs and develops a customer centric approach in servicing customers needs.
Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPIs.
Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
Learn all policy product lines, all procedures for the core and worksite calls.
Provides support for business partners as needed.
Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership. SKILLS
Ability to effectively communicate and build strong partnerships with newer employees.
Basic computer skills and knowledge of database software.
Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
Demonstrated attention to detail, organizational skills, and time management skills.
Ability to work a flexible schedule to meet the needs of the business and performance requirements.
Friendly and professional demeanor.
Excellent communication and interpersonal skills.
Ability to remain calm in stressful situations.
Supplemental insurance knowledge and licensing is a plus.
Bilingual language proficiency is a plus.
Bilingual skills (verbal, written, read) in Spanish a plus COMPETENCIES
Problem solving - take an organized and logical approach to thinking through problems and complex issues
Initiative - Willing to do more than is required or expected
Adaptability - ability to redirect personal efforts to respond to changing environment
Results Oriented - effectively executes son plans, drives for results and takes accountability for outcomes
Qualifications - External EDUCATION AND EXPERIENCE
High school diploma or general education degree (GED); Associate degree preferred.
2+ years experience in a contact center environment preferred.
Pay Range: $22-23