Standard Motor Products
Established in 1919 and traded on the NYSE, Standard Motor Products, Inc. (SMP) is a leading independent manufacturer and distributor of premium automotive replacement parts utilized in the maintenance, repair, and service of vehicles in the automotive aftermarket. Additionally, SMP provides customized solutions for vehicle control and thermal management products in diversified end markets represented by its Engineered Solutions segment.
Globally, SMP employs over 6,000 employees across nearly 40 manufacturing, distribution, and engineering facilities and offices located in North America, Europe and Asia. SMP sells its products primarily to automotive aftermarket retailers, program distribution groups, warehouse distributors, original equipment manufacturers, and original equipment service part operations in the United States, Canada, Europe, Asia, Mexico, and other Latin American countries.
Description
The Customer Service Representative will act as a liaison between the customer and SMP. This position requires a candidate that delivers excellent service standards and maintains high customer satisfaction.
Responsibilities:
Input customer orders received via phone, email, and customer portals Communicate delivery schedules and shipments with customers via email and phone Process returns orders, credit, debits, and denials Communicate and coordinate priority situations with distribution personnel Process field-support box and relabel orders and maintain heavy email flow Customer-specific knowledge and representation Document Scanning and Digitization Qualifications/Skills/Requirements:
Minimum 2 years' experience in Customer Service Proficient in PC business applications such as MS Office. Word and Excel experience required. Strong written and verbal communication skills required Candidate must be team oriented with stellar attendance. Self-motivated individual willing and able to take initiative as well as operate in team environment Ability to multi-task as well as perform tasks detail-oriented in nature High degree of organization and accuracy with alpha-numerical data entry College education/experience a plus
Direct Reports
This position does not supervise other employees
EOE M/F/D/V (Equal Opportunity Employer Minorities/Female/Disabled/Veteran)
Customer Service Rep.
Standard Motor Products is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Globally, SMP employs over 6,000 employees across nearly 40 manufacturing, distribution, and engineering facilities and offices located in North America, Europe and Asia. SMP sells its products primarily to automotive aftermarket retailers, program distribution groups, warehouse distributors, original equipment manufacturers, and original equipment service part operations in the United States, Canada, Europe, Asia, Mexico, and other Latin American countries.
Description
The Customer Service Representative will act as a liaison between the customer and SMP. This position requires a candidate that delivers excellent service standards and maintains high customer satisfaction.
Responsibilities:
Input customer orders received via phone, email, and customer portals Communicate delivery schedules and shipments with customers via email and phone Process returns orders, credit, debits, and denials Communicate and coordinate priority situations with distribution personnel Process field-support box and relabel orders and maintain heavy email flow Customer-specific knowledge and representation Document Scanning and Digitization Qualifications/Skills/Requirements:
Minimum 2 years' experience in Customer Service Proficient in PC business applications such as MS Office. Word and Excel experience required. Strong written and verbal communication skills required Candidate must be team oriented with stellar attendance. Self-motivated individual willing and able to take initiative as well as operate in team environment Ability to multi-task as well as perform tasks detail-oriented in nature High degree of organization and accuracy with alpha-numerical data entry College education/experience a plus
Direct Reports
This position does not supervise other employees
EOE M/F/D/V (Equal Opportunity Employer Minorities/Female/Disabled/Veteran)
Customer Service Rep.
Standard Motor Products is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.