MARCUS SAMUELSSON RESTAURANT GROUP
Host Marcus Live Bar Grille
MARCUS SAMUELSSON RESTAURANT GROUP, East Rutherford, New Jersey, us, 07073
Host
PRIMARY RESPONSIBILITIES
Provide courteous, prompt service to our guests
Check voicemails at the beginning and end of every service
Understand Marcus Live Bar and Grille Host steps of service and consistently execute them with efficiency and grace while maintaining a sense of urgency throughout the service
Be an expert in navigating Resy
Ensuring coat check is clean and organized at the beginning and end of each shift
Responsible for entering guest orders accurately into POS system (Toast) when guests order over the phone
Communicate guest requests to management when they see anything noted on Resy
Plotting the reservation book pre-service to optimize turn times and guests in the dining room for every shift
Effective and timely communication to all FOH team members throughout the service
Ensure menus are always clean. Discard any that are dirty and make sure to ask management for clean menus at the top of every shift.
Ensure excellent maintenance of the dining room
Maintain a positive, outgoing demeanor during service, with guests and co-workers
Be safety-conscious to promote the safety of oneself, co-workers and guests at all times
Interact with genuine and patient hospitality when speaking to vendors and guests; cultivate relationships with regulars
Able to multitask and cover multiple FOH roles depending on the demands of the business, including but not limited to Barista, Cashier, Food Runner, Bar Support
Have a general understanding of Department of Health (DOH) food safety standards
Perform opening and closing duties
Maintain a positive, outgoing demeanor during service
Adhere to company policy and procedures
Perform other duties as assigned by management
Host Qualifications:
Possess a passion for hospitality, teamwork and exceeding guest expectations
Minimum 1-year Hosting experience in a high-volume restaurant operation
Knowledge of Resy, OT, Tock or any similar reservation system.
Prior related experience requiring cash handling, excellent customer service, service recovery and problem-solving skills
Ability to work in a fast-paced environment while managing the needs of guests
Ability to work cohesively with co-workers throughout the restaurant
Ability to work a flexible schedule
Must be punctual with scheduled shifts.
Ability to lift, carry, push, pull and place objects weighing up to 25 lbs. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.
Marcus Samuelsson Restaurant Group is an Equal Opportunity Employer and treats all applicants for employment equally based upon job-related qualifications and without regard to race, sex, color, age, sexual orientation, gender identification, marital status, military or veteran status, national origin, disability, religion, political activity, or any other characteristic protected by law.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
__
PRIMARY RESPONSIBILITIES
Provide courteous, prompt service to our guests
Check voicemails at the beginning and end of every service
Understand Marcus Live Bar and Grille Host steps of service and consistently execute them with efficiency and grace while maintaining a sense of urgency throughout the service
Be an expert in navigating Resy
Ensuring coat check is clean and organized at the beginning and end of each shift
Responsible for entering guest orders accurately into POS system (Toast) when guests order over the phone
Communicate guest requests to management when they see anything noted on Resy
Plotting the reservation book pre-service to optimize turn times and guests in the dining room for every shift
Effective and timely communication to all FOH team members throughout the service
Ensure menus are always clean. Discard any that are dirty and make sure to ask management for clean menus at the top of every shift.
Ensure excellent maintenance of the dining room
Maintain a positive, outgoing demeanor during service, with guests and co-workers
Be safety-conscious to promote the safety of oneself, co-workers and guests at all times
Interact with genuine and patient hospitality when speaking to vendors and guests; cultivate relationships with regulars
Able to multitask and cover multiple FOH roles depending on the demands of the business, including but not limited to Barista, Cashier, Food Runner, Bar Support
Have a general understanding of Department of Health (DOH) food safety standards
Perform opening and closing duties
Maintain a positive, outgoing demeanor during service
Adhere to company policy and procedures
Perform other duties as assigned by management
Host Qualifications:
Possess a passion for hospitality, teamwork and exceeding guest expectations
Minimum 1-year Hosting experience in a high-volume restaurant operation
Knowledge of Resy, OT, Tock or any similar reservation system.
Prior related experience requiring cash handling, excellent customer service, service recovery and problem-solving skills
Ability to work in a fast-paced environment while managing the needs of guests
Ability to work cohesively with co-workers throughout the restaurant
Ability to work a flexible schedule
Must be punctual with scheduled shifts.
Ability to lift, carry, push, pull and place objects weighing up to 25 lbs. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.
Marcus Samuelsson Restaurant Group is an Equal Opportunity Employer and treats all applicants for employment equally based upon job-related qualifications and without regard to race, sex, color, age, sexual orientation, gender identification, marital status, military or veteran status, national origin, disability, religion, political activity, or any other characteristic protected by law.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
__