Hustle Notice Biz
Customer Account Representative
Department:
Singnala
Employment Type:
Full Time
Location:
Cincinnati, OH
Compensation:
$17.50 - $26.00 / hour
Description
Customer Account Representative Job Description Location: Cincinnati, OH
Overview : Singnala We are seeking a highly motivated and detail-oriented Customer Account Representative to join our dynamic team. The ideal candidate will thrive in a fast-paced environment and possess excellent communication skills, both written and verbal. As a Customer Account Representative, you will play a vital role in managing customer relationships, ensuring their satisfaction, and providing exceptional service.
Key Responsibilities
Manage incoming customer inquiries via phone, email, and chat in a timely manner Resolve customer complaints and issues with a focus on first-contact resolution Maintain accurate customer records and account information in the database Process customer orders and returns efficiently ensuring compliance with company policies Collaborate with sales, shipping, and billing departments to enhance customer experience Provide product information and assistance to customers to drive sales and satisfaction Skills, Knowledge and Expertise
High school diploma or equivalent; degree in business or related field preferred Proven experience in customer service or account management Excellent verbal and written communication skills Strong problem-solving skills and ability to handle difficult situations with professionalism Ability to work independently and as part of a team in a fast-paced environment Proficiency in using customer service software and Microsoft Office Suite Benefits
Benefits:
Competitive salary: $17.50 - $26.00 hourly (based on experience). Comprehensive health, dental, and vision insurance. Paid time off, including vacation, sick leave, and holidays. 401(k) retirement plan with company matching. Professional development and growth opportunities.
Department:
Singnala
Employment Type:
Full Time
Location:
Cincinnati, OH
Compensation:
$17.50 - $26.00 / hour
Description
Customer Account Representative Job Description Location: Cincinnati, OH
Overview : Singnala We are seeking a highly motivated and detail-oriented Customer Account Representative to join our dynamic team. The ideal candidate will thrive in a fast-paced environment and possess excellent communication skills, both written and verbal. As a Customer Account Representative, you will play a vital role in managing customer relationships, ensuring their satisfaction, and providing exceptional service.
Key Responsibilities
Manage incoming customer inquiries via phone, email, and chat in a timely manner Resolve customer complaints and issues with a focus on first-contact resolution Maintain accurate customer records and account information in the database Process customer orders and returns efficiently ensuring compliance with company policies Collaborate with sales, shipping, and billing departments to enhance customer experience Provide product information and assistance to customers to drive sales and satisfaction Skills, Knowledge and Expertise
High school diploma or equivalent; degree in business or related field preferred Proven experience in customer service or account management Excellent verbal and written communication skills Strong problem-solving skills and ability to handle difficult situations with professionalism Ability to work independently and as part of a team in a fast-paced environment Proficiency in using customer service software and Microsoft Office Suite Benefits
Benefits:
Competitive salary: $17.50 - $26.00 hourly (based on experience). Comprehensive health, dental, and vision insurance. Paid time off, including vacation, sick leave, and holidays. 401(k) retirement plan with company matching. Professional development and growth opportunities.