Newport Beach & Company
Lead Technology Support Technician #21-26
Newport Beach & Company, San Francisco, California, United States, 94199
Salary :
$81,779.04 - $99,419.04 Annually Location :
CA 92626, CA Job Type:
Full-Time Job Number:
21-26 Department:
Information Technology Opening Date:
07/25/2025 Closing Date:
8/12/2025 12:00 PM Pacific
The Vacancy, Basic Function, Minimum Qualifications THE VACANCY: This recruitment is Open and Promotional, which means that all are welcome to apply and current employees in permanent positions are eligible to receive seniority credit and promotional placement once passing all exams. There are currently two vacancies in the Information Technology Department working 8 hours per day, 5 days per week, 12 months per year.
Please apply online at
BASIC FUNCTION:
Under the direction of the Supervisor, Technology Support, lead and participate in providing technical support in the installation, operation, maintenance and repair of computer equipment, peripherals, software and networks at school sites, District facilities and computer laboratories; demonstrate and assist users in the operation of computers, peripherals, software and related equipment; troubleshoot user problems utilizing helpdesk practices and procedures and various communication methods.
MINIMUM QUALIFICATIONS: EDUCATION AND EXPERIENCE:
Any combination equivalent to: graduation from high school supplemented by college-level coursework in computer science or related field and four years experience in the installation, operation and maintenance of computer workstations, servers, server systems, peripherals and related equipment.
LICENSES AND OTHER REQUIREMENTS:
Valid California driver's license. Examination Procedures And Information
THE EXAMINATION: Exam Weight Supplemental Questions:
Qualifying Qualifications Appraisal Interview:
100%
The supplemental questions to the application will be reviewed and rated for certification. These questions are required at the time of application and are qualifying.
An eligibility list will be established for successful candidates which will be used to fill open positions during the life of the list.
Examinations and interviewing for creating the eligible list will be conducted virtually using different online/internet platforms that require video recording or conferencing capabilities, as well as access to a computer with an internet connection and basic Microsoft Office Suite Software.
The virtual qualifications appraisal interview (oral exam) is tentatively scheduled for the week of August 25th. You will be notified via email, as indicated on your application, regarding your ability to participate in the testing process. Applications will be reviewed for minimum requirements. However, Newport-Mesa Unified School District reserves the right to hold a competitive screening based on the number of applications and the needs of the District.
If you elect to have Newport-Mesa Unified School District (hereafter, 'District') contact you via email regarding your application and the hiring process, please be aware that the District is not responsible for any contacts you may have blocked on your email service. Unclaimed emails to applicants are not the responsibility of the District. In an effort to allow our emails through your personal spam filter, you can try to add and to your safe senders list.
Job Responsibilities REPRESENTATIVE DUTIES:
ESSENTIAL DUTIES: Lead and participate in providing assistance to technology users to resolve complex hardware and software malfunctions; receive and respond to work orders; schedule work performance with customer and resolve issues.
Lead and participate in performing helpdesk duties; respond to inquiries; create work orders and assign to appropriate staff; resolve issues as required; provide guidance for customer communications.
Package software and oversee distribution systems; troubleshoot and oversee server-based printing systems, site-based laboratory projects, computer replacement projects and other site-based projects.
Serve as a technical resource to administrators and staff to plan management, purchase and implementation of information technology equipment and software.
Assist with the resolution of domain account issues.
Inspect, troubleshoot and diagnose complex network issues relating to mini switches, network ports and cabling.
Inspect, troubleshoot, diagnose and repair computers and other peripheral devices; replace defective parts and demonstrate the use of office equipment and systems as required.
Conduct imaging and re-imaging of computers in accordance with District standards, policies and procedures.
Create computer images for computer models supported by the Department; maintain and update imaging processes utilizing assigned software; provide images to purchasing vendors as required.
Install and maintain computers, laptops, mobile devices and related equipment for staff, faculty, students and other users; oversee mobile device deployment.
Install and maintain projectors, printers, scanners, Smartboards and a variety of peripheral devices in assigned classrooms and offices. Install various software on computers for staff, faculty and students; assure proper licensing for installed software.
Maintain and upgrade hardware and software as required; recommend repair or replacement of defective components; plan and schedule repairs; organize and prioritize work orders; estimate labor and material costs; maintain related records.
Prepare knowledge based documents and upload to an assigned database.
Train and provide work direction to assigned staff.
Attend and participate in a variety of in-service training programs as assigned.
Drive a vehicle to sites to conduct work; maintain related logs and inventory records; prioritize and respond to emergency service calls.
Operate a variety of hand and power tools; perform equipment tests using specialized equipment; operate a computer and assigned software.
OTHER DUTIES: Perform related duties as assigned. KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF:
Procedures and techniques involved in the installation, configuration, set up, operation, maintenance and repair of technology equipment including computers, laptops, mobile devices, printers, scanners, monitors, projectors and document cameras. Mobile device management systems. Operation of assigned operating systems. Computer hardware systems and software applications utilized by the District. Principles, methods and procedures of operating computers, network systems and peripherals. Customer service standards, practices, techniques and procedures. Appropriate safety precautions and procedures for operating technology equipment. Record-keeping and report preparation techniques. Principles of training and providing work direction. Technical aspects of field of specialty. Oral and written communications skills. Laws, rules and regulations related to assigned activities. Inventory methods and practices. Interpersonal skills using tact, patience and courtesy. ABILITY TO:
Lead and participate in providing assistance to technology users to resolve complex hardware and software malfunctions. Lead and participate in performing helpdesk duties. Package software and oversee distribution systems. Assist with the resolution of domain account issues. Inspect, troubleshoot and diagnose network issues. Inspect, troubleshoot, diagnose and repair computers and other peripheral devices. Conduct imaging and re-imaging of computers. Maintain and upgrade hardware and software as required. Communicate effectively both orally and in writing. Plan, prioritize, schedule and organize work. Train and provide work direction to assigned staff. Understand and follow oral and written instructions. Maintain records and prepare reports. Use excellent telephone and interpersonal skills and establish and maintain a cooperative working relationship with others. Perform work independently without supervision, but also determine the seriousness of a problem which warrants escalation. Maintain knowledge of current technological advancements in the field.
WORKING CONDITIONS:
ENVIRONMENT:
Office environment. Constant interruptions. Driving a vehicle to conduct work. PHYSICAL DEMANDS:
Dexterity of hands and fingers to operate hand tools, computer keyboards and other specialized equipment. Standing or sitting for extended periods of time. Hearing and speaking to exchange information in person or on the telephone. Seeing to diagnose and make appropriate repairs and to read a variety of materials. Climbing ladders. Reaching overhead, above the shoulders and horizontally. Lifting, carrying, pushing or pulling moderately heavy equipment. Bending at the waist, kneeling or crouching. Seeing to view a computer monitor.
HAZARDS:
Working on ladders or at heights. Electrical power supply and high voltage. Working in a cramped or restrictive work chamber. Occasional exposure to cleaning fluids.
Ewing Consulting, Inc. August 2016 VACATION - HOLIDAYS - ILLNESS
Employees accumulate twelve (12) days of vacation during the first year of employment, increasing up to twenty-two (22) days beginning the 18th year of service, prorated for part-time, 9, 10, and 11 month assignments. The number of paid holidays per year varies from twelve (12) to fourteen (14) days depending on the work calendar. Employees accumulate twelve (12) days of paid sick leave per year, with unlimited accumulation, prorated for part-time, 9, 10, and 11 month employees.
RETIREMENT
All employees who are in the classified service and work four (4) hours per day or more are members of the Public Employees' Retirement System (CalPERS) and Federal Social Security. If an employee in the classified service works less than four (4) hours per day they are members of an Alternate Retirement System (PARS) and do not contribute to Social Security. Approximately 7% is deducted from your paycheck for PERS retirement.
HEALTH & WELFARE
The District offers a comprehensive health benefits program for employees who work twenty (20) hours or more per week. This includes medical, vision, dental insurance plans and life insurance for employees. For full-time employees the District pays the employee's health, vision, dental, and life insurance premiums with an employee contribution required for some plans. For part-time employees plans are available on a prorated basis. Dependent coverage is available. PROFESSIONAL GROWTH
The District encourages employees to pursue professional growth. Professional growth points shall be earned by employee participation while in non-paid status in activities which are employment related. Professional growth points are awarded annually and accumulate at $20 per approved Professional Growth Point and/or tuition and textbook reimbursement up to $500 is also available - limited to one per year. 01
Information I provide to the following supplemental questions will be reviewed as part of the application process. Questions that are not fully and completely answered will be considered grounds for disqualification from the examination process. Stating "see resume" in lieu of a complete response to these questions is not acceptable.
Select "Yes" to indicate that you have read and understand these instructions.
Yes
02
Do you have a valid California Driver's License (or an out of state license and are willing to obtain a California Driver's License upon offer of employment)?
Yes No
03
Do you have a high school diploma or equivalent?
Yes No
04
Does your verifiable education included college-level coursework in computer science or a related field?
Yes No
05
How many years of verifiable job related experience do you have in the installation, operation and maintenance of computer workstations, servers, server systems, peripherals and related equipment?
None 1-2 years 2-3 years 3-4 years 5 years or more
06
Describe your education/training in technology. List any course work, training and/or specific certifications you have. 07
Does your work experience include documenting technology support processes/procedures?
Yes No
08
Describe any work you have done documenting technology support processes/procedures. 09
How many years of verifiable job related experience do you have in a Help Desk role (answering customer calls and providing remote support)?
None Less than 1 year 1-2 years 2-3 years 3-4 years 5 years or more
10
Describe your specific experience leading technology Help Desk call center teams. 11
How many years of verifiable job related work experience do you have leading technology support teams in a public education setting (K-12) or other public sectors?
None Less than 1 year 1-2 years 2-3 years 3-4 years 5 years or more
12
Outline your experience supporting teachers, school staff and students with instructional technology. Include dates of employment, name of employer, supervisor and the supervisor's telephone number. 13
Describe the types of reports/metrics you would use to determine technology support team Help Desk performance. 14
Check the box that most closely matches your familiarity with the following:Microsoft 365 Apps
No familiarity beyond name recognition, Basic application/knowledge, Sophisticated application/knowledge.
15
Remote Desktop/Control Tools.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
16
Windows 10 and 11
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
17
G Suite.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
18
In the box below, enter how many years of verifiable job related work experience you have in the maintenance and repair of the following: Desktops/Laptops (Windows). 19
Chrome OS Devices. 20
Mac devices and MDM Management 21
iOS Devices. 22
Network Printers. 23
How many years of verifiable job related technology experience do you have with computer Local Area Networks (Wired and Wireless)?
None Less than 1 year 1-2 years 2-3 years 3-4 years 5 years or more
24
Describe your experience supporting Cloud/Web based applications and services. Be specific. 25
Describe your experience with mass deployment of software and settings to end-user devices (software packaging, Group Policy, G Suite, etc.). Be specific. 26
Describe a time when you had to handle an angry customer. What was the situation and how did you resolve it? 27
Share a recent work related situation that highlights your ability to work well in a team environment. Required Question
$81,779.04 - $99,419.04 Annually Location :
CA 92626, CA Job Type:
Full-Time Job Number:
21-26 Department:
Information Technology Opening Date:
07/25/2025 Closing Date:
8/12/2025 12:00 PM Pacific
The Vacancy, Basic Function, Minimum Qualifications THE VACANCY: This recruitment is Open and Promotional, which means that all are welcome to apply and current employees in permanent positions are eligible to receive seniority credit and promotional placement once passing all exams. There are currently two vacancies in the Information Technology Department working 8 hours per day, 5 days per week, 12 months per year.
Please apply online at
BASIC FUNCTION:
Under the direction of the Supervisor, Technology Support, lead and participate in providing technical support in the installation, operation, maintenance and repair of computer equipment, peripherals, software and networks at school sites, District facilities and computer laboratories; demonstrate and assist users in the operation of computers, peripherals, software and related equipment; troubleshoot user problems utilizing helpdesk practices and procedures and various communication methods.
MINIMUM QUALIFICATIONS: EDUCATION AND EXPERIENCE:
Any combination equivalent to: graduation from high school supplemented by college-level coursework in computer science or related field and four years experience in the installation, operation and maintenance of computer workstations, servers, server systems, peripherals and related equipment.
LICENSES AND OTHER REQUIREMENTS:
Valid California driver's license. Examination Procedures And Information
THE EXAMINATION: Exam Weight Supplemental Questions:
Qualifying Qualifications Appraisal Interview:
100%
The supplemental questions to the application will be reviewed and rated for certification. These questions are required at the time of application and are qualifying.
An eligibility list will be established for successful candidates which will be used to fill open positions during the life of the list.
Examinations and interviewing for creating the eligible list will be conducted virtually using different online/internet platforms that require video recording or conferencing capabilities, as well as access to a computer with an internet connection and basic Microsoft Office Suite Software.
The virtual qualifications appraisal interview (oral exam) is tentatively scheduled for the week of August 25th. You will be notified via email, as indicated on your application, regarding your ability to participate in the testing process. Applications will be reviewed for minimum requirements. However, Newport-Mesa Unified School District reserves the right to hold a competitive screening based on the number of applications and the needs of the District.
If you elect to have Newport-Mesa Unified School District (hereafter, 'District') contact you via email regarding your application and the hiring process, please be aware that the District is not responsible for any contacts you may have blocked on your email service. Unclaimed emails to applicants are not the responsibility of the District. In an effort to allow our emails through your personal spam filter, you can try to add and to your safe senders list.
Job Responsibilities REPRESENTATIVE DUTIES:
ESSENTIAL DUTIES: Lead and participate in providing assistance to technology users to resolve complex hardware and software malfunctions; receive and respond to work orders; schedule work performance with customer and resolve issues.
Lead and participate in performing helpdesk duties; respond to inquiries; create work orders and assign to appropriate staff; resolve issues as required; provide guidance for customer communications.
Package software and oversee distribution systems; troubleshoot and oversee server-based printing systems, site-based laboratory projects, computer replacement projects and other site-based projects.
Serve as a technical resource to administrators and staff to plan management, purchase and implementation of information technology equipment and software.
Assist with the resolution of domain account issues.
Inspect, troubleshoot and diagnose complex network issues relating to mini switches, network ports and cabling.
Inspect, troubleshoot, diagnose and repair computers and other peripheral devices; replace defective parts and demonstrate the use of office equipment and systems as required.
Conduct imaging and re-imaging of computers in accordance with District standards, policies and procedures.
Create computer images for computer models supported by the Department; maintain and update imaging processes utilizing assigned software; provide images to purchasing vendors as required.
Install and maintain computers, laptops, mobile devices and related equipment for staff, faculty, students and other users; oversee mobile device deployment.
Install and maintain projectors, printers, scanners, Smartboards and a variety of peripheral devices in assigned classrooms and offices. Install various software on computers for staff, faculty and students; assure proper licensing for installed software.
Maintain and upgrade hardware and software as required; recommend repair or replacement of defective components; plan and schedule repairs; organize and prioritize work orders; estimate labor and material costs; maintain related records.
Prepare knowledge based documents and upload to an assigned database.
Train and provide work direction to assigned staff.
Attend and participate in a variety of in-service training programs as assigned.
Drive a vehicle to sites to conduct work; maintain related logs and inventory records; prioritize and respond to emergency service calls.
Operate a variety of hand and power tools; perform equipment tests using specialized equipment; operate a computer and assigned software.
OTHER DUTIES: Perform related duties as assigned. KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF:
Procedures and techniques involved in the installation, configuration, set up, operation, maintenance and repair of technology equipment including computers, laptops, mobile devices, printers, scanners, monitors, projectors and document cameras. Mobile device management systems. Operation of assigned operating systems. Computer hardware systems and software applications utilized by the District. Principles, methods and procedures of operating computers, network systems and peripherals. Customer service standards, practices, techniques and procedures. Appropriate safety precautions and procedures for operating technology equipment. Record-keeping and report preparation techniques. Principles of training and providing work direction. Technical aspects of field of specialty. Oral and written communications skills. Laws, rules and regulations related to assigned activities. Inventory methods and practices. Interpersonal skills using tact, patience and courtesy. ABILITY TO:
Lead and participate in providing assistance to technology users to resolve complex hardware and software malfunctions. Lead and participate in performing helpdesk duties. Package software and oversee distribution systems. Assist with the resolution of domain account issues. Inspect, troubleshoot and diagnose network issues. Inspect, troubleshoot, diagnose and repair computers and other peripheral devices. Conduct imaging and re-imaging of computers. Maintain and upgrade hardware and software as required. Communicate effectively both orally and in writing. Plan, prioritize, schedule and organize work. Train and provide work direction to assigned staff. Understand and follow oral and written instructions. Maintain records and prepare reports. Use excellent telephone and interpersonal skills and establish and maintain a cooperative working relationship with others. Perform work independently without supervision, but also determine the seriousness of a problem which warrants escalation. Maintain knowledge of current technological advancements in the field.
WORKING CONDITIONS:
ENVIRONMENT:
Office environment. Constant interruptions. Driving a vehicle to conduct work. PHYSICAL DEMANDS:
Dexterity of hands and fingers to operate hand tools, computer keyboards and other specialized equipment. Standing or sitting for extended periods of time. Hearing and speaking to exchange information in person or on the telephone. Seeing to diagnose and make appropriate repairs and to read a variety of materials. Climbing ladders. Reaching overhead, above the shoulders and horizontally. Lifting, carrying, pushing or pulling moderately heavy equipment. Bending at the waist, kneeling or crouching. Seeing to view a computer monitor.
HAZARDS:
Working on ladders or at heights. Electrical power supply and high voltage. Working in a cramped or restrictive work chamber. Occasional exposure to cleaning fluids.
Ewing Consulting, Inc. August 2016 VACATION - HOLIDAYS - ILLNESS
Employees accumulate twelve (12) days of vacation during the first year of employment, increasing up to twenty-two (22) days beginning the 18th year of service, prorated for part-time, 9, 10, and 11 month assignments. The number of paid holidays per year varies from twelve (12) to fourteen (14) days depending on the work calendar. Employees accumulate twelve (12) days of paid sick leave per year, with unlimited accumulation, prorated for part-time, 9, 10, and 11 month employees.
RETIREMENT
All employees who are in the classified service and work four (4) hours per day or more are members of the Public Employees' Retirement System (CalPERS) and Federal Social Security. If an employee in the classified service works less than four (4) hours per day they are members of an Alternate Retirement System (PARS) and do not contribute to Social Security. Approximately 7% is deducted from your paycheck for PERS retirement.
HEALTH & WELFARE
The District offers a comprehensive health benefits program for employees who work twenty (20) hours or more per week. This includes medical, vision, dental insurance plans and life insurance for employees. For full-time employees the District pays the employee's health, vision, dental, and life insurance premiums with an employee contribution required for some plans. For part-time employees plans are available on a prorated basis. Dependent coverage is available. PROFESSIONAL GROWTH
The District encourages employees to pursue professional growth. Professional growth points shall be earned by employee participation while in non-paid status in activities which are employment related. Professional growth points are awarded annually and accumulate at $20 per approved Professional Growth Point and/or tuition and textbook reimbursement up to $500 is also available - limited to one per year. 01
Information I provide to the following supplemental questions will be reviewed as part of the application process. Questions that are not fully and completely answered will be considered grounds for disqualification from the examination process. Stating "see resume" in lieu of a complete response to these questions is not acceptable.
Select "Yes" to indicate that you have read and understand these instructions.
Yes
02
Do you have a valid California Driver's License (or an out of state license and are willing to obtain a California Driver's License upon offer of employment)?
Yes No
03
Do you have a high school diploma or equivalent?
Yes No
04
Does your verifiable education included college-level coursework in computer science or a related field?
Yes No
05
How many years of verifiable job related experience do you have in the installation, operation and maintenance of computer workstations, servers, server systems, peripherals and related equipment?
None 1-2 years 2-3 years 3-4 years 5 years or more
06
Describe your education/training in technology. List any course work, training and/or specific certifications you have. 07
Does your work experience include documenting technology support processes/procedures?
Yes No
08
Describe any work you have done documenting technology support processes/procedures. 09
How many years of verifiable job related experience do you have in a Help Desk role (answering customer calls and providing remote support)?
None Less than 1 year 1-2 years 2-3 years 3-4 years 5 years or more
10
Describe your specific experience leading technology Help Desk call center teams. 11
How many years of verifiable job related work experience do you have leading technology support teams in a public education setting (K-12) or other public sectors?
None Less than 1 year 1-2 years 2-3 years 3-4 years 5 years or more
12
Outline your experience supporting teachers, school staff and students with instructional technology. Include dates of employment, name of employer, supervisor and the supervisor's telephone number. 13
Describe the types of reports/metrics you would use to determine technology support team Help Desk performance. 14
Check the box that most closely matches your familiarity with the following:Microsoft 365 Apps
No familiarity beyond name recognition, Basic application/knowledge, Sophisticated application/knowledge.
15
Remote Desktop/Control Tools.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
16
Windows 10 and 11
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
17
G Suite.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
18
In the box below, enter how many years of verifiable job related work experience you have in the maintenance and repair of the following: Desktops/Laptops (Windows). 19
Chrome OS Devices. 20
Mac devices and MDM Management 21
iOS Devices. 22
Network Printers. 23
How many years of verifiable job related technology experience do you have with computer Local Area Networks (Wired and Wireless)?
None Less than 1 year 1-2 years 2-3 years 3-4 years 5 years or more
24
Describe your experience supporting Cloud/Web based applications and services. Be specific. 25
Describe your experience with mass deployment of software and settings to end-user devices (software packaging, Group Policy, G Suite, etc.). Be specific. 26
Describe a time when you had to handle an angry customer. What was the situation and how did you resolve it? 27
Share a recent work related situation that highlights your ability to work well in a team environment. Required Question