Newport Beach & Company
Technology Support Technician #20-26
Newport Beach & Company, San Francisco, California, United States, 94199
Salary :
$74,100.10 - $90,060.77 Annually Location :
CA 92626, CA Job Type:
Full-Time Job Number:
20-26 Department:
Information Technology Opening Date:
07/25/2025 Closing Date:
8/12/2025 12:00 PM Pacific
The Vacancy, Basic Function, Minimum Qualifications
THE VACANCY: This recruitment is Open and Promotional which means that all are welcome to apply and current employees in permanent positions are eligible to receive seniority credit and promotional placement.
There is currently one vacancy in the Information Technology Department working 8 hours per day, 5 days per week, 12 months per year.
Please apply online at
BASIC FUNCTION: Under the direction of the Assistant Director, Information Technology, provide technical support in the installation, operation, maintenance and repair of computer equipment, peripherals, software and networks at school sites, District facilities and computer laboratories; demonstrate and assist users in the operation of computers, peripherals, software and related equipment; troubleshoot user problems utilizing helpdesk practices and procedures and various communication methods.
MINIMUM QUALIFICATIONS: EDUCATION AND EXPERIENCE: Any combination equivalent to: graduation from high school supplemented by college-level coursework in computer science or related field and three years experience in the installation, operation, and maintenance of computer workstations, servers, server systems, peripherals and related equipment.
LICENSES AND OTHER REQUIREMENTS: Valid California driver's license. Examination Procedures And Information THE EXAMINATION: Exam Weight Supplemental Questions:
Qualifying Written Examination:
50% Qualifications Appraisal Interview:
50%
The supplemental questions to the application will be reviewed and rated for certification. These questions are required at the time of application and are qualifying.
An eligibility list will be established for successful candidates which will be used to fill substitute and regular positions during the life of the list. Examinations and interviewing will be conducted virtually using different online/internet platforms that require video recording or conferencing capabilities, as well as access to a computer with an internet connection and basic Microsoft Office Suite Software. The Virtual Written Examination is tentatively scheduled for the week of August 18th. The date of the Virtual Qualifications Appraisal Interview (Virtual Oral Exam) has been tentatively scheduled for the week of August 25th. You will be notified via email, as indicated on your application, regarding your ability to participate in the examination phase of this recruitment. Applications will be reviewed for minimum requirements. However, Newport-Mesa Unified School District reserves the right to hold a competitive screening based on the number of applications and the needs of the District. If you elect to have Newport-Mesa Unified School District (hereafter, 'District') contact you via email regarding your application and the hiring process, please be aware that the District is not responsible for any contacts you may have blocked on your email service. Unclaimed emails to applicants are not the responsibility of the District. In an effort to allow our emails through your personal spam filter, you can try to add the domain @nmusd.us and @governmentjobs.com to your safe senders list. Job Responsibilities
REPRESENTATIVE DUTIES: ESSENTIAL DUTIES: Provide assistance to technology users to resolve hardware and software malfunctions; receive and respond to work orders; schedule work performance with customer and resolve issues; submit complex problems to appropriate personnel as required.
Perform helpdesk duties; respond to inquiries; create work orders and assign to appropriate staff; resolve issues as required.
Inspect, troubleshoot and diagnose network issues relating to mini switches, network ports and cabling; submit complex networking problems to appropriate personnel as required.
Inspect, troubleshoot, diagnose and repair computers and other peripheral devices; replace defective parts and demonstrate the use of office equipment and systems as required.
Conduct imaging and re-imaging of computers in accordance with District standards, policies and procedures.
Install and maintain computers, laptops, mobile devices and related equipment for staff, faculty, students and other users; oversee mobile device deployment.
Install and maintain projectors, printers, scanners, Smartboards and a variety of peripheral devices in assigned classrooms and offices.
Install various software on computers for staff, faculty and students; assure proper licensing for installed software.
Maintain and upgrade hardware and software as required; recommend repair or replacement of defective components; plan and schedule repairs; organize and prioritize work orders; estimate labor and material costs; maintain related records.
Prepare knowledge based documents and upload to an assigned database.
Attend and participate in a variety of in-service training programs as assigned.
Drive a vehicle to sites to conduct work; maintain related logs and inventory records; prioritize and respond to emergency service calls.
Operate a variety of hand and power tools; perform equipment tests using specialized equipment; operate a computer and assigned software.
OTHER DUTIES: Perform related duties as assigned.
KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF: Procedures and techniques involved in the installation, configuration, set up, operation, maintenance and repair of technology equipment including computers, laptops, mobile devices, printers, scanners, monitors, projectors and document cameras. Mobile device management systems. Operation of assigned operating systems. Computer hardware systems and software applications utilized by the District. Principles, methods and procedures of operating computers, network systems and peripherals. Customer service standards, practices, techniques and procedures. Appropriate safety precautions and procedures for operating technology equipment. Record-keeping and report preparation techniques. Technical aspects of field of specialty. Oral and written communications skills. Laws, rules and regulations related to assigned activities. Inventory methods and practices. Interpersonal skills using tact, patience and courtesy.
ABILITY TO: Provide assistance to technology users to resolve hardware and software malfunctions. Perform helpdesk duties. Inspect, troubleshoot and diagnose network issues. Inspect, troubleshoot, diagnose and repair computers and other peripheral devices. Conduct imaging and re-imaging of computers. Maintain and upgrade hardware and software as required. Communicate effectively both orally and in writing. Plan, prioritize, schedule and organize work. Understand and follow oral and written instructions. Maintain records and prepare reports. Use excellent telephone and interpersonal skills and establish and maintain a cooperative working relationship with others. Perform work independently without supervision, but also determine the seriousness of a problem which warrants escalation. Maintain knowledge of current technological advancements in the field.
WORKING CONDITIONS:
ENVIRONMENT: Office environment. Constant interruptions. Driving a vehicle to conduct work.
PHYSICAL DEMANDS: Dexterity of hands and fingers to operate hand tools, computer keyboards and other specialized equipment. Standing or sitting for extended periods of time. Hearing and speaking to exchange information in person or on the telephone. Seeing to diagnose and make appropriate repairs and to read a variety of materials. Climbing ladders. Reaching overhead, above the shoulders and horizontally. Lifting, carrying, pushing or pulling moderately heavy equipment. Bending at the waist, kneeling or crouching. Seeing to view a computer monitor.
HAZARDS: Working on ladders or at heights. Electrical power supply and high voltage. Working in a cramped or restrictive work chamber. Occasional exposure to cleaning fluids.
Ewing Consulting, Inc. August 2016 VACATION - HOLIDAYS - ILLNESS
Employees accumulate twelve (12) days of vacation during the first year of employment, increasing up to twenty-two (22) days beginning the 18th year of service, prorated for part-time, 9, 10, and 11 month assignments. The number of paid holidays per year varies from twelve (12) to fourteen (14) days depending on the work calendar. Employees accumulate twelve (12) days of paid sick leave per year, with unlimited accumulation, prorated for part-time, 9, 10, and 11 month employees.
RETIREMENT
All employees who are in the classified service and work four (4) hours per day or more are members of the Public Employees' Retirement System (CalPERS) and Federal Social Security. If an employee in the classified service works less than four (4) hours per day they are members of an Alternate Retirement System (PARS) and do not contribute to Social Security. Approximately 7% is deducted from your paycheck for PERS retirement.
HEALTH & WELFARE
The District offers a comprehensive health benefits program for employees who work twenty (20) hours or more per week. This includes medical, vision, dental insurance plans and life insurance for employees. For full-time employees the District pays the employee's health, vision, dental, and life insurance premiums with an employee contribution required for some plans. For part-time employees plans are available on a prorated basis. Dependent coverage is available. PROFESSIONAL GROWTH
The District encourages employees to pursue professional growth. Professional growth points shall be earned by employee participation while in non-paid status in activities which are employment related. Professional growth points are awarded annually and accumulate at $20 per approved Professional Growth Point and/or tuition and textbook reimbursement up to $500 is also available - limited to one per year. 01
Information I provide to the following supplemental questions will be reviewed as part of the application process. Questions that are not fully and completely answered will be considered grounds for disqualification from the examination process. Stating "see resume" in lieu of a complete response to these questions is not acceptable.
Select "Yes" to indicate that you have read and understand these instructions.
Yes
02
Do you have a valid California Driver's License (or an out of state license and are willing to obtain a California Driver's License upon offer of employment)?
Yes No
03
How many years of verifiable job related work experience do you have in a Help Desk role (answering customer calls and providing remote support)?
None Less than 1 year 1-2 years 3-4 years 5 years or more
04
How many years verifiable job related technology work experience do you have supporting elementary or secondary instruction with the use of instructional technology?
None Less than 1 year 1-2 years 3-4 years 5 years or more
05
How many years verifiable job related technology work experience do you have with computer Local Area Networks (Wired and Wireless)?
None Less than 1 year 1-2 years 3-4 years 5 years or more
06
Check the box that most closely matches your familiarity with the following: Remote Desktop/Control Tools.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
07
Microsoft 365.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
08
Google Workspace.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
09
Chromebook Management.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
10
Apple iOS MDM Management.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
11
Help Desk Ticketing/Inventory Systems.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
12
Mac OS.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
13
Windows 10/11.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
14
Chrome OS.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
15
In the box below, enter how many years of verifiable job related work experience you have involving the installation, operation and maintenance of end user support of workstations, servers, printers, mobile device and similar equipment:Desktops/Laptops (Windows). 16
Printers. 17
Smartphones. 18
Chromebooks. 19
Projectors. 20
Describe your education in technology. List any course work, training and/or specific certifications you have received. 21
Describe your experience in providing customer service for an IT department in an enterprise environment. 22
Outline your experience working with students and teachers in areas related to instructional technology. Include dates of employment, your employer, your supervisor and the supervisor's telephone number. 23
Describe your experience working with cloud or hosted services and networked environments. Be specific. 24
Describe software programs not mentioned above that you are proficient in using. 25
Describe any work experience managing iPads, Chromebooks or Android devices. Required Question
$74,100.10 - $90,060.77 Annually Location :
CA 92626, CA Job Type:
Full-Time Job Number:
20-26 Department:
Information Technology Opening Date:
07/25/2025 Closing Date:
8/12/2025 12:00 PM Pacific
The Vacancy, Basic Function, Minimum Qualifications
THE VACANCY: This recruitment is Open and Promotional which means that all are welcome to apply and current employees in permanent positions are eligible to receive seniority credit and promotional placement.
There is currently one vacancy in the Information Technology Department working 8 hours per day, 5 days per week, 12 months per year.
Please apply online at
BASIC FUNCTION: Under the direction of the Assistant Director, Information Technology, provide technical support in the installation, operation, maintenance and repair of computer equipment, peripherals, software and networks at school sites, District facilities and computer laboratories; demonstrate and assist users in the operation of computers, peripherals, software and related equipment; troubleshoot user problems utilizing helpdesk practices and procedures and various communication methods.
MINIMUM QUALIFICATIONS: EDUCATION AND EXPERIENCE: Any combination equivalent to: graduation from high school supplemented by college-level coursework in computer science or related field and three years experience in the installation, operation, and maintenance of computer workstations, servers, server systems, peripherals and related equipment.
LICENSES AND OTHER REQUIREMENTS: Valid California driver's license. Examination Procedures And Information THE EXAMINATION: Exam Weight Supplemental Questions:
Qualifying Written Examination:
50% Qualifications Appraisal Interview:
50%
The supplemental questions to the application will be reviewed and rated for certification. These questions are required at the time of application and are qualifying.
An eligibility list will be established for successful candidates which will be used to fill substitute and regular positions during the life of the list. Examinations and interviewing will be conducted virtually using different online/internet platforms that require video recording or conferencing capabilities, as well as access to a computer with an internet connection and basic Microsoft Office Suite Software. The Virtual Written Examination is tentatively scheduled for the week of August 18th. The date of the Virtual Qualifications Appraisal Interview (Virtual Oral Exam) has been tentatively scheduled for the week of August 25th. You will be notified via email, as indicated on your application, regarding your ability to participate in the examination phase of this recruitment. Applications will be reviewed for minimum requirements. However, Newport-Mesa Unified School District reserves the right to hold a competitive screening based on the number of applications and the needs of the District. If you elect to have Newport-Mesa Unified School District (hereafter, 'District') contact you via email regarding your application and the hiring process, please be aware that the District is not responsible for any contacts you may have blocked on your email service. Unclaimed emails to applicants are not the responsibility of the District. In an effort to allow our emails through your personal spam filter, you can try to add the domain @nmusd.us and @governmentjobs.com to your safe senders list. Job Responsibilities
REPRESENTATIVE DUTIES: ESSENTIAL DUTIES: Provide assistance to technology users to resolve hardware and software malfunctions; receive and respond to work orders; schedule work performance with customer and resolve issues; submit complex problems to appropriate personnel as required.
Perform helpdesk duties; respond to inquiries; create work orders and assign to appropriate staff; resolve issues as required.
Inspect, troubleshoot and diagnose network issues relating to mini switches, network ports and cabling; submit complex networking problems to appropriate personnel as required.
Inspect, troubleshoot, diagnose and repair computers and other peripheral devices; replace defective parts and demonstrate the use of office equipment and systems as required.
Conduct imaging and re-imaging of computers in accordance with District standards, policies and procedures.
Install and maintain computers, laptops, mobile devices and related equipment for staff, faculty, students and other users; oversee mobile device deployment.
Install and maintain projectors, printers, scanners, Smartboards and a variety of peripheral devices in assigned classrooms and offices.
Install various software on computers for staff, faculty and students; assure proper licensing for installed software.
Maintain and upgrade hardware and software as required; recommend repair or replacement of defective components; plan and schedule repairs; organize and prioritize work orders; estimate labor and material costs; maintain related records.
Prepare knowledge based documents and upload to an assigned database.
Attend and participate in a variety of in-service training programs as assigned.
Drive a vehicle to sites to conduct work; maintain related logs and inventory records; prioritize and respond to emergency service calls.
Operate a variety of hand and power tools; perform equipment tests using specialized equipment; operate a computer and assigned software.
OTHER DUTIES: Perform related duties as assigned.
KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF: Procedures and techniques involved in the installation, configuration, set up, operation, maintenance and repair of technology equipment including computers, laptops, mobile devices, printers, scanners, monitors, projectors and document cameras. Mobile device management systems. Operation of assigned operating systems. Computer hardware systems and software applications utilized by the District. Principles, methods and procedures of operating computers, network systems and peripherals. Customer service standards, practices, techniques and procedures. Appropriate safety precautions and procedures for operating technology equipment. Record-keeping and report preparation techniques. Technical aspects of field of specialty. Oral and written communications skills. Laws, rules and regulations related to assigned activities. Inventory methods and practices. Interpersonal skills using tact, patience and courtesy.
ABILITY TO: Provide assistance to technology users to resolve hardware and software malfunctions. Perform helpdesk duties. Inspect, troubleshoot and diagnose network issues. Inspect, troubleshoot, diagnose and repair computers and other peripheral devices. Conduct imaging and re-imaging of computers. Maintain and upgrade hardware and software as required. Communicate effectively both orally and in writing. Plan, prioritize, schedule and organize work. Understand and follow oral and written instructions. Maintain records and prepare reports. Use excellent telephone and interpersonal skills and establish and maintain a cooperative working relationship with others. Perform work independently without supervision, but also determine the seriousness of a problem which warrants escalation. Maintain knowledge of current technological advancements in the field.
WORKING CONDITIONS:
ENVIRONMENT: Office environment. Constant interruptions. Driving a vehicle to conduct work.
PHYSICAL DEMANDS: Dexterity of hands and fingers to operate hand tools, computer keyboards and other specialized equipment. Standing or sitting for extended periods of time. Hearing and speaking to exchange information in person or on the telephone. Seeing to diagnose and make appropriate repairs and to read a variety of materials. Climbing ladders. Reaching overhead, above the shoulders and horizontally. Lifting, carrying, pushing or pulling moderately heavy equipment. Bending at the waist, kneeling or crouching. Seeing to view a computer monitor.
HAZARDS: Working on ladders or at heights. Electrical power supply and high voltage. Working in a cramped or restrictive work chamber. Occasional exposure to cleaning fluids.
Ewing Consulting, Inc. August 2016 VACATION - HOLIDAYS - ILLNESS
Employees accumulate twelve (12) days of vacation during the first year of employment, increasing up to twenty-two (22) days beginning the 18th year of service, prorated for part-time, 9, 10, and 11 month assignments. The number of paid holidays per year varies from twelve (12) to fourteen (14) days depending on the work calendar. Employees accumulate twelve (12) days of paid sick leave per year, with unlimited accumulation, prorated for part-time, 9, 10, and 11 month employees.
RETIREMENT
All employees who are in the classified service and work four (4) hours per day or more are members of the Public Employees' Retirement System (CalPERS) and Federal Social Security. If an employee in the classified service works less than four (4) hours per day they are members of an Alternate Retirement System (PARS) and do not contribute to Social Security. Approximately 7% is deducted from your paycheck for PERS retirement.
HEALTH & WELFARE
The District offers a comprehensive health benefits program for employees who work twenty (20) hours or more per week. This includes medical, vision, dental insurance plans and life insurance for employees. For full-time employees the District pays the employee's health, vision, dental, and life insurance premiums with an employee contribution required for some plans. For part-time employees plans are available on a prorated basis. Dependent coverage is available. PROFESSIONAL GROWTH
The District encourages employees to pursue professional growth. Professional growth points shall be earned by employee participation while in non-paid status in activities which are employment related. Professional growth points are awarded annually and accumulate at $20 per approved Professional Growth Point and/or tuition and textbook reimbursement up to $500 is also available - limited to one per year. 01
Information I provide to the following supplemental questions will be reviewed as part of the application process. Questions that are not fully and completely answered will be considered grounds for disqualification from the examination process. Stating "see resume" in lieu of a complete response to these questions is not acceptable.
Select "Yes" to indicate that you have read and understand these instructions.
Yes
02
Do you have a valid California Driver's License (or an out of state license and are willing to obtain a California Driver's License upon offer of employment)?
Yes No
03
How many years of verifiable job related work experience do you have in a Help Desk role (answering customer calls and providing remote support)?
None Less than 1 year 1-2 years 3-4 years 5 years or more
04
How many years verifiable job related technology work experience do you have supporting elementary or secondary instruction with the use of instructional technology?
None Less than 1 year 1-2 years 3-4 years 5 years or more
05
How many years verifiable job related technology work experience do you have with computer Local Area Networks (Wired and Wireless)?
None Less than 1 year 1-2 years 3-4 years 5 years or more
06
Check the box that most closely matches your familiarity with the following: Remote Desktop/Control Tools.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
07
Microsoft 365.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
08
Google Workspace.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
09
Chromebook Management.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
10
Apple iOS MDM Management.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
11
Help Desk Ticketing/Inventory Systems.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
12
Mac OS.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
13
Windows 10/11.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
14
Chrome OS.
No familiarity beyond name recognition. Basic application/knowledge. Sophisticated application/knowledge.
15
In the box below, enter how many years of verifiable job related work experience you have involving the installation, operation and maintenance of end user support of workstations, servers, printers, mobile device and similar equipment:Desktops/Laptops (Windows). 16
Printers. 17
Smartphones. 18
Chromebooks. 19
Projectors. 20
Describe your education in technology. List any course work, training and/or specific certifications you have received. 21
Describe your experience in providing customer service for an IT department in an enterprise environment. 22
Outline your experience working with students and teachers in areas related to instructional technology. Include dates of employment, your employer, your supervisor and the supervisor's telephone number. 23
Describe your experience working with cloud or hosted services and networked environments. Be specific. 24
Describe software programs not mentioned above that you are proficient in using. 25
Describe any work experience managing iPads, Chromebooks or Android devices. Required Question