TRUE SKY FEDERAL CREDIT UNION
Payment Solutions Specialist I
TRUE SKY FEDERAL CREDIT UNION, Oklahoma City, Oklahoma, United States, 73139
Job Description
Job Description
True Sky Credit Union Structured Compensation - Job Description Payment Solutions Specialist I Data Year: 2025 Prepared On: 07/17/2025
Department: Payment Solutions Grade: 7 Reports To: Recovery and Early-Stage Supervisor Classification: Non-Exempt Supervises Direct: 0 Supervises Indirect: 0 Approved By: President Effective Date: 03/06/2025
Revised Date: 07/17/2025
Role:
Responsible for performing payment solutions activities associated with various delinquent member accounts, including overdrafts, Visa credit cards, lines of credit, secured loans, signature loans and real estate loans. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts.
Essential Functions & Responsibilities:
E 50% Working Delinquency queues and Charge off/Recovery queues and making outbound calls. E 10% Build member relationships that deliver value and demonstrate that we care. Properly assist with their financial problems and ensure their questions are courteously answered. E 10% Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence into the appropriate systems. E 5% Assist Branches and related departments as required, and foster a positive environment through delivery of exceptional member experiences. E 5% Keeps management informed of activities, progress toward established objectives, and of any significant problems. E 5% Stays informed of changes in collections policies, procedures, and related legal requirements, and performs collections efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant. E 5% Perform overrides, skip-a-pays, and skip tracing as needed. E 5% Assist and help train team members as needed, participates in meetings as required. N 5% Other duties as assigned.
Performance Measurements:
1. To maximize the collection and/or recovery of credit union assets from delinquent or charged -off loans. 2. To maintain accurate and complete records of all collection and recovery activity. 3. To insure that collection activity is both within credit union policy and all relevant regulations. 4. To identify and inform management of potential underwriting problems. 5. To offer/provide assistance in setting up a budget for the member. 6. To stay current and comply with all federal and state regulations including Bank Secrecy Act (BSA) and all credit union policies and procedures.
Knowledge and Skills:
Experience One month to twelve months of similar or related experience.
Education A high school education or GED.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills Communication skills, both verbal & written. Good judgement and analytical skills.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment Remote work possible. Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Job Description
True Sky Credit Union Structured Compensation - Job Description Payment Solutions Specialist I Data Year: 2025 Prepared On: 07/17/2025
Department: Payment Solutions Grade: 7 Reports To: Recovery and Early-Stage Supervisor Classification: Non-Exempt Supervises Direct: 0 Supervises Indirect: 0 Approved By: President Effective Date: 03/06/2025
Revised Date: 07/17/2025
Role:
Responsible for performing payment solutions activities associated with various delinquent member accounts, including overdrafts, Visa credit cards, lines of credit, secured loans, signature loans and real estate loans. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts.
Essential Functions & Responsibilities:
E 50% Working Delinquency queues and Charge off/Recovery queues and making outbound calls. E 10% Build member relationships that deliver value and demonstrate that we care. Properly assist with their financial problems and ensure their questions are courteously answered. E 10% Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence into the appropriate systems. E 5% Assist Branches and related departments as required, and foster a positive environment through delivery of exceptional member experiences. E 5% Keeps management informed of activities, progress toward established objectives, and of any significant problems. E 5% Stays informed of changes in collections policies, procedures, and related legal requirements, and performs collections efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant. E 5% Perform overrides, skip-a-pays, and skip tracing as needed. E 5% Assist and help train team members as needed, participates in meetings as required. N 5% Other duties as assigned.
Performance Measurements:
1. To maximize the collection and/or recovery of credit union assets from delinquent or charged -off loans. 2. To maintain accurate and complete records of all collection and recovery activity. 3. To insure that collection activity is both within credit union policy and all relevant regulations. 4. To identify and inform management of potential underwriting problems. 5. To offer/provide assistance in setting up a budget for the member. 6. To stay current and comply with all federal and state regulations including Bank Secrecy Act (BSA) and all credit union policies and procedures.
Knowledge and Skills:
Experience One month to twelve months of similar or related experience.
Education A high school education or GED.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills Communication skills, both verbal & written. Good judgement and analytical skills.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment Remote work possible. Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.