Memorial Hermann Health System
Senior Digital Product Manager - Smart Room
Memorial Hermann Health System, Houston, Texas, United States, 77246
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
The Digital Product Manager is responsible for the design, features, operations, and outcomes of the digital products that support patient and staff experiences. Develops the vision and strategy to create a highly engaging digital experience leveraging a variety of technology platforms. Works to develop product feature roadmap, develop and deliver operational metrics, and continually captures consumer and patient feedback to drive the product backlog. Works in partnership with information systems, consumer experience, marketing, and clinical teams to enhance digital capabilities in the delivery of health care.
Job Description
MINIMUM QUALIFICATIONS
Education:
Bachelor's degree in business, marketing, engineering, computer science, or related field preferred.
Licenses/Certifications:
(None)
Experience / Knowledge / Skills:
Minimum 2 years of experience in digital product or technology development experience Minimum 2 years of experience in large, cross-functional teams collaborating with senior-level management and key stakeholders effectively across the organization and within complex contexts Demonstrated basic understanding and translating of business/clinical processes into consumable steps delivered through digital means in a way that is intuitive for the end consumer Basic understanding of human centered design fundamentals and focus on customer centricity Strong understanding of both the digital channel and application landscape, capabilities of the technology within a channel, and how experience/context is managed across the channels Ability to deliver results while working through others in a highly matrixed organization and motivate a team culture that is respectful and supports the values of excellence and integrity Act with an intellectual curiosity to obtain insights from data and search for solutions to the problems being explored as well as new ones to be discovered Understand math and statistical concepts to provide analysis to formulate meaningful decisions Exceptional time management skills and attention to detail Excellent written and verbal communication skills, specifically with an ability to communicate effectively across multiple management levels Create a positive work environment that fosters successful team performance Strong customer service, interpersonal and relationship-building skills PRINCIPAL ACCOUNTABILITIES
Collaboratively defines digitally enabled Memorial Hermann experiences for consumers and patients, leveraging multiple channels in a way that is engaging and intuitive experiences. Develops features and capabilities across platforms based on consumer/patient needs derived from industry and local research, coupled with known best practices in the management of health, leveraging agile delivery methods. Discovers, evaluates, and incubates partnerships (internal & external), next generation technologies and customer/patient services by continuously searching and testing new concepts. Collaborates with care delivery and service line leadership to identify new concepts and features to enhance the digital channel experience and drive customer/ patient engagement towards Everyday Well. Develops a robust set of operational KPIs (consumer and business based) to track consumer/ patient digital activity, platform leverage, and engagement. Participates in the refinement and fulfillment of the health system's digital health strategy to develop a vision, go-to-market and execution roadmap to support the aggressive growth of the health system's digital platform, ensuring the system remains vibrant in today's changing healthcare marketplace. Brings a deep understanding of digital trends and technology across mobility, content management and user experience. Works as part of a matrixed team partnering with information services, customer experience, and marketing in order to determine investment needs, projects and priorities. Effectively communicates the vision and strategic plan for change to internal and external stakeholders. Plans, oversees and ensures completion of approved projects through internal and external resources. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization. Other duties as assigned. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Job Summary
The Digital Product Manager is responsible for the design, features, operations, and outcomes of the digital products that support patient and staff experiences. Develops the vision and strategy to create a highly engaging digital experience leveraging a variety of technology platforms. Works to develop product feature roadmap, develop and deliver operational metrics, and continually captures consumer and patient feedback to drive the product backlog. Works in partnership with information systems, consumer experience, marketing, and clinical teams to enhance digital capabilities in the delivery of health care.
Job Description
MINIMUM QUALIFICATIONS
Education:
Bachelor's degree in business, marketing, engineering, computer science, or related field preferred.
Licenses/Certifications:
(None)
Experience / Knowledge / Skills:
Minimum 2 years of experience in digital product or technology development experience Minimum 2 years of experience in large, cross-functional teams collaborating with senior-level management and key stakeholders effectively across the organization and within complex contexts Demonstrated basic understanding and translating of business/clinical processes into consumable steps delivered through digital means in a way that is intuitive for the end consumer Basic understanding of human centered design fundamentals and focus on customer centricity Strong understanding of both the digital channel and application landscape, capabilities of the technology within a channel, and how experience/context is managed across the channels Ability to deliver results while working through others in a highly matrixed organization and motivate a team culture that is respectful and supports the values of excellence and integrity Act with an intellectual curiosity to obtain insights from data and search for solutions to the problems being explored as well as new ones to be discovered Understand math and statistical concepts to provide analysis to formulate meaningful decisions Exceptional time management skills and attention to detail Excellent written and verbal communication skills, specifically with an ability to communicate effectively across multiple management levels Create a positive work environment that fosters successful team performance Strong customer service, interpersonal and relationship-building skills PRINCIPAL ACCOUNTABILITIES
Collaboratively defines digitally enabled Memorial Hermann experiences for consumers and patients, leveraging multiple channels in a way that is engaging and intuitive experiences. Develops features and capabilities across platforms based on consumer/patient needs derived from industry and local research, coupled with known best practices in the management of health, leveraging agile delivery methods. Discovers, evaluates, and incubates partnerships (internal & external), next generation technologies and customer/patient services by continuously searching and testing new concepts. Collaborates with care delivery and service line leadership to identify new concepts and features to enhance the digital channel experience and drive customer/ patient engagement towards Everyday Well. Develops a robust set of operational KPIs (consumer and business based) to track consumer/ patient digital activity, platform leverage, and engagement. Participates in the refinement and fulfillment of the health system's digital health strategy to develop a vision, go-to-market and execution roadmap to support the aggressive growth of the health system's digital platform, ensuring the system remains vibrant in today's changing healthcare marketplace. Brings a deep understanding of digital trends and technology across mobility, content management and user experience. Works as part of a matrixed team partnering with information services, customer experience, and marketing in order to determine investment needs, projects and priorities. Effectively communicates the vision and strategic plan for change to internal and external stakeholders. Plans, oversees and ensures completion of approved projects through internal and external resources. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization. Other duties as assigned. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.