Lithia & Driveway
Dealership:L0397 Driveway Home Office
Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!
Driveway Sales Manager
The Driveway Sales Manager is responsible for helping build, lead, and insp ire their teams to deliver an unparalleled customer experience throughout the online buying process . This position will be responsible for helping interview, hire, and train Supervisors and Customer Service Agents . They will be a driver of culture and help integrate consistent processes, that lead to reaching and maintaining assigned position metrics, objectives , and daily activities . The Driveway Sales Manager will help mentor and develop the ir teams.
The Driveway Sales Manager reports to the Senior Driveway Performance Manager.
Responsibilities
Administer training plans and development of assigned employees/positions
Help attain department monthly objectives and daily tasks
Develop, train, and monitor customer engagement and follow-up word tracks
Systems expert for assigned positions
Internal/external paperwork and documents for assigned positions
Execut e correct cross department communication and process flow
Work leads from CRM, CRM desking tool, and digital retail portal
Submit credit applications and deal structure into Route One/Dealer Track
Monitor lender portal for approvals
Restructure deals for lender approval
Work with Driveway Customer Service Agents to send updated proposals to customers
Identify protection products that fit into deal structure
Calculate taxes and DMV Fees (multiple states)
Load customer and deal structure into the Dealer Management System
Process all transaction paperwork, ensure it is accurate and meets Business Office and lender requirements
Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding
Submit customer information to lenders through lending portal
Manage collection and reconciliation process for cash, checks and credit card receipts
Verify all customer documents as necessary
Submit Finance Contracts
Skills and Q ualifications
Previous automotive experience required
S ense of urgency and strong attention to detail
Excellent communication
Team builder
5+ years of Sales Management experience
Competencies
Does the right thing, takes action and adapts to change
Self-motivate d , believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
We Offer Best-in-Class Industry Benefits:
Competitive pay
Medical, Dental, and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required . We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements .
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. *
Up to 1/3 of time: s tanding , walking , lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking , hearing
Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE : This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job . While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed .
Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!
Driveway Sales Manager
The Driveway Sales Manager is responsible for helping build, lead, and insp ire their teams to deliver an unparalleled customer experience throughout the online buying process . This position will be responsible for helping interview, hire, and train Supervisors and Customer Service Agents . They will be a driver of culture and help integrate consistent processes, that lead to reaching and maintaining assigned position metrics, objectives , and daily activities . The Driveway Sales Manager will help mentor and develop the ir teams.
The Driveway Sales Manager reports to the Senior Driveway Performance Manager.
Responsibilities
Administer training plans and development of assigned employees/positions
Help attain department monthly objectives and daily tasks
Develop, train, and monitor customer engagement and follow-up word tracks
Systems expert for assigned positions
Internal/external paperwork and documents for assigned positions
Execut e correct cross department communication and process flow
Work leads from CRM, CRM desking tool, and digital retail portal
Submit credit applications and deal structure into Route One/Dealer Track
Monitor lender portal for approvals
Restructure deals for lender approval
Work with Driveway Customer Service Agents to send updated proposals to customers
Identify protection products that fit into deal structure
Calculate taxes and DMV Fees (multiple states)
Load customer and deal structure into the Dealer Management System
Process all transaction paperwork, ensure it is accurate and meets Business Office and lender requirements
Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding
Submit customer information to lenders through lending portal
Manage collection and reconciliation process for cash, checks and credit card receipts
Verify all customer documents as necessary
Submit Finance Contracts
Skills and Q ualifications
Previous automotive experience required
S ense of urgency and strong attention to detail
Excellent communication
Team builder
5+ years of Sales Management experience
Competencies
Does the right thing, takes action and adapts to change
Self-motivate d , believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
We Offer Best-in-Class Industry Benefits:
Competitive pay
Medical, Dental, and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required . We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements .
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. *
Up to 1/3 of time: s tanding , walking , lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking , hearing
Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE : This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job . While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed .