Driveway
Driveway Sales Manager
Driveway is where car buying and selling meets conveniencewith no haggling, no pressure, and no leaving your couch. We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us! The Driveway Sales Manager is responsible for helping build, lead, and inspire their teams to deliver an unparalleled customer experience throughout the online buying process. This position will be responsible for helping interview, hire, and train Supervisors and Customer Service Agents. They will be a driver of culture and help integrate consistent processes, that lead to reaching and maintaining assigned position metrics, objectives, and daily activities. The Driveway Sales Manager will help mentor and develop their teams. The Driveway Sales Manager reports to the Senior Driveway Performance Manager. Responsibilities Administer training plans and development of assigned employees/positions Help attain department monthly objectives and daily tasks Develop, train, and monitor customer engagement and follow-up word tracks Systems expert for assigned positions Internal/external paperwork and documents for assigned positions Execute correct cross department communication and process flow Work leads from CRM, CRM desking tool, and digital retail portal Submit credit applications and deal structure into Route One/Dealer Track Monitor lender portal for approvals Restructure deals for lender approval Work with Driveway Customer Service Agents to send updated proposals to customers Identify protection products that fit into deal structure Calculate taxes and DMV fees (multiple states) Load customer and deal structure into the Dealer Management System Process all transaction paperwork, ensure it is accurate and meets Business Office and lender requirements Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding Submit customer information to lenders through lending portal Manage collection and reconciliation process for cash, checks, and credit card receipts Verify all customer documents as necessary Submit Finance Contracts Skills and Qualifications Previous automotive experience required Sense of urgency and strong attention to detail Excellent communication Team builder 5+ years of Sales Management experience Competencies Does the right thing, takes action and adapts to change Self-motivated, believes in accountability, focuses on results, makes plans and follows through Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results Thrives on a team, stays positive, lives our values We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. * Up to 1/3 of time: standing, walking, lifting up to 25 pounds Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing * Reasonable accommodations may be made to enable individuals to perform the essential functions. NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
Driveway is where car buying and selling meets conveniencewith no haggling, no pressure, and no leaving your couch. We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us! The Driveway Sales Manager is responsible for helping build, lead, and inspire their teams to deliver an unparalleled customer experience throughout the online buying process. This position will be responsible for helping interview, hire, and train Supervisors and Customer Service Agents. They will be a driver of culture and help integrate consistent processes, that lead to reaching and maintaining assigned position metrics, objectives, and daily activities. The Driveway Sales Manager will help mentor and develop their teams. The Driveway Sales Manager reports to the Senior Driveway Performance Manager. Responsibilities Administer training plans and development of assigned employees/positions Help attain department monthly objectives and daily tasks Develop, train, and monitor customer engagement and follow-up word tracks Systems expert for assigned positions Internal/external paperwork and documents for assigned positions Execute correct cross department communication and process flow Work leads from CRM, CRM desking tool, and digital retail portal Submit credit applications and deal structure into Route One/Dealer Track Monitor lender portal for approvals Restructure deals for lender approval Work with Driveway Customer Service Agents to send updated proposals to customers Identify protection products that fit into deal structure Calculate taxes and DMV fees (multiple states) Load customer and deal structure into the Dealer Management System Process all transaction paperwork, ensure it is accurate and meets Business Office and lender requirements Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding Submit customer information to lenders through lending portal Manage collection and reconciliation process for cash, checks, and credit card receipts Verify all customer documents as necessary Submit Finance Contracts Skills and Qualifications Previous automotive experience required Sense of urgency and strong attention to detail Excellent communication Team builder 5+ years of Sales Management experience Competencies Does the right thing, takes action and adapts to change Self-motivated, believes in accountability, focuses on results, makes plans and follows through Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results Thrives on a team, stays positive, lives our values We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. * Up to 1/3 of time: standing, walking, lifting up to 25 pounds Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing * Reasonable accommodations may be made to enable individuals to perform the essential functions. NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.