Technology Support Analyst

LEMOINE, a Great Place to Work®-Certified company, is seeking a Technology Support Analyst to join our growing Information Technology (IT) Department. At LEMOINE, we strive for excellence in all aspects of our operations while ensuring that our IT systems run efficiently to support our teams. We achieve this by upholding our Core Purpose and Core Values throughout our organization. Our Technology Support Analysts play a crucial role in maintaining and supporting IT systems, troubleshooting technical issues, and ensuring smooth IT operations across all departments.Summary:The Technology Support Analyst is responsible for providing technical support, troubleshooting hardware/software issues, deploying IT equipment, and maintaining internal systems under the supervision of the Director of Technology. This role involves responding to user support requests, maintaining IT infrastructure, and assisting with onboarding and offboarding procedures.Responsibilities:Provide end-user technical support by receiving, documenting, and tracking helpdesk tickets.Troubleshoot hardware, software, networking, file systems, workflow, phones, and other IT-related issues.Assign and escalate issues as necessary and follow up on ticket resolutions.Document solutions to technical problems for future reference.Perform regular maintenance, including checking backup systems and updating mailing lists, security settings, and phone lists.Reset and prepare IT equipment returned from jobsites for redeployment.Track, receive, and deploy IT equipment and end-user orders.Register new equipment in Asset Tag Number tracking systems and maintain an inventory list.Configure, install, and test laptops, desktops, mobile devices, and phones.Verify that new user requests are complete and delivered on time.Set up new user accounts in computer and phone systems and assist with initial logins.Collect IT equipment from HR after employee separation and implement user offboarding procedures.Ensure compliance with IT security policies and best practices.Perform additional duties as assigned by the supervisor or project manager.Competency & Skill Requirements:CompTIA A+ Certification or equivalent preferred.Proficiency in Windows 7 & 10, Microsoft Office Suite, and Laptop/Desktop Configurations.Knowledge of Windows Servers, Active Directory, and Domain Support.Understanding of Networking and TCP/IP protocols.Familiarity with mobile devices (iOS, Android).Experience with on-premise or cloud-based office telecom systems.Knowledge of Online SaaS Solutions, such as hosted Exchange and file-sharing platforms.Attention to Detail: Ability to execute instructions precisely and document work thoroughly.Problem-Solving & Decision Making: Capable of analyzing issues, identifying responsible parties, and implementing effective solutions.User Focus: Dedicated to meeting the expectations and requirements of end-users.Time Management: Prioritizes tasks effectively to maximize efficiency.Communication Skills: Able to communicate clearly and effectively in both written and verbal formats.Required Qualifications:Bachelor's degree from an accredited university or equivalent work experience.2+ years of professional experience in end-user technical support.Strong task management, teamwork, and interpersonal skills.Physical Demands & Work Conditions:Must be able to lift up to 50 lbs.Frequent use of hands, arms, and legs for repetitive IT tasks.Ability to sit, stand, and move between workstations throughout the day.Work is primarily in an office setting, with occasional site visits as needed.Must be able to work in a fast-paced IT environment, handling multiple support requests simultaneously.Equal Opportunity Employer:LEMOINE is an Equal Opportunity Employer. We consider all applications regardless of race, color, sex, age, religion, national origin, or disability. Only job-related factors will be considered when assessing applicants' qualifications.