Yardi
Join to apply for the
Associate Technical Account Manager
role at
Yardi 2 days ago Be among the first 25 applicants Join to apply for the
Associate Technical Account Manager
role at
Yardi Get AI-powered advice on this job and more exclusive features. Are you driven, enthusiastic, and ready to make a mark in the world of property management technology? We are actively searching for highly motivated individuals to become valued members of our Yardi Voyager team as Associate Technical Account Managers (ATAMs). If you have a solid technical aptitude and a flair for exceptional customer service, we want you on our team. In this role, you will be a key pillar in providing technical support over phone, email, and live chat for Yardi's rapidly evolving software product - Yardi Voyager. Your expertise will be paramount in ensuring our clients navigate their property management journey seamlessly and efficiently through this innovative solution. What You’ll Do Deliver exceptional customer support via live chat, email or phone for both new and existing Voyager clients, ensuring their satisfaction and success. Utilize your problem-solving skills to proficiently troubleshoot application issues, addressing challenges and finding effective solutions. Follow up on any issues that necessitate further research or information from clients, ensuring thorough and timely resolution. Prepare comprehensive write-ups for escalated issues, meticulously logging cases, and creating detailed documentation to facilitate issue resolution. Cultivate strong relationships with customers, conducting coordinated weekly calls to complete setups and provide personalized assistance. Be an integral part of our outstanding team, collaborating closely with team members across the United States, contributing to our collective success. Who You Are Bachelor's degree in Business or a related field. High proficiency in troubleshooting and providing live support through phone, email and other communication channels. Outstanding customer service skills and a strong willingness to exceed expectations. Excellent attention to detail and the ability to adhere to established processes. Flexibility and the ability to effectively manage changing priorities. Helpful To Have Previous technical support and application Troubleshooting, Knowledge of accounting principles About Us Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth. Discover The Yardi Difference Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities. Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements. Embark on a rewarding and fulfilling career at Yardi as an ATAM for our revolutionary Voyager product. Don't miss this opportunity! Apply now and become part of #TeamYardi. #YardiCareers #hiring $31.25/hr - 32.81/hr All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website. EOE/Race/Gender/Disability/Vets Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Business Development, Accounting/Auditing, and Customer Service Industries Software Development and Real Estate Referrals increase your chances of interviewing at Yardi by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid paternity leave Paid maternity leave Get notified when a new job is posted. Sign in to set job alerts for “Technical Account Manager” roles.
Santa Barbara, CA $210,000.00-$248,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Associate Technical Account Manager
role at
Yardi 2 days ago Be among the first 25 applicants Join to apply for the
Associate Technical Account Manager
role at
Yardi Get AI-powered advice on this job and more exclusive features. Are you driven, enthusiastic, and ready to make a mark in the world of property management technology? We are actively searching for highly motivated individuals to become valued members of our Yardi Voyager team as Associate Technical Account Managers (ATAMs). If you have a solid technical aptitude and a flair for exceptional customer service, we want you on our team. In this role, you will be a key pillar in providing technical support over phone, email, and live chat for Yardi's rapidly evolving software product - Yardi Voyager. Your expertise will be paramount in ensuring our clients navigate their property management journey seamlessly and efficiently through this innovative solution. What You’ll Do Deliver exceptional customer support via live chat, email or phone for both new and existing Voyager clients, ensuring their satisfaction and success. Utilize your problem-solving skills to proficiently troubleshoot application issues, addressing challenges and finding effective solutions. Follow up on any issues that necessitate further research or information from clients, ensuring thorough and timely resolution. Prepare comprehensive write-ups for escalated issues, meticulously logging cases, and creating detailed documentation to facilitate issue resolution. Cultivate strong relationships with customers, conducting coordinated weekly calls to complete setups and provide personalized assistance. Be an integral part of our outstanding team, collaborating closely with team members across the United States, contributing to our collective success. Who You Are Bachelor's degree in Business or a related field. High proficiency in troubleshooting and providing live support through phone, email and other communication channels. Outstanding customer service skills and a strong willingness to exceed expectations. Excellent attention to detail and the ability to adhere to established processes. Flexibility and the ability to effectively manage changing priorities. Helpful To Have Previous technical support and application Troubleshooting, Knowledge of accounting principles About Us Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth. Discover The Yardi Difference Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities. Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements. Embark on a rewarding and fulfilling career at Yardi as an ATAM for our revolutionary Voyager product. Don't miss this opportunity! Apply now and become part of #TeamYardi. #YardiCareers #hiring $31.25/hr - 32.81/hr All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website. EOE/Race/Gender/Disability/Vets Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Business Development, Accounting/Auditing, and Customer Service Industries Software Development and Real Estate Referrals increase your chances of interviewing at Yardi by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid paternity leave Paid maternity leave Get notified when a new job is posted. Sign in to set job alerts for “Technical Account Manager” roles.
Santa Barbara, CA $210,000.00-$248,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr