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The Home Depot

Manager, Consumer Insights - Customer Analytics

The Home Depot, Atlanta, Georgia, United States, 30383

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Manager, Consumer Insights - Customer Analytics

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Manager, Consumer Insights - Customer Analytics

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The Home Depot Manager, Consumer Insights - Customer Analytics

Join to apply for the

Manager, Consumer Insights - Customer Analytics

role at

The Home Depot Get AI-powered advice on this job and more exclusive features. Position Purpose

Responsible for structuring and managing projects that translate customer data into actionable insights to support strategic decisions. Responsible for both independent and collaborative insights generation on customer segments, categories and markets. Other responsibilities include driving an in-depth understanding of customer value, needs and preferences and the identification of customer segments and behaviors that can be leveraged into business actions. Acts as thought partner with all areas of the Company, including executive leadership, operations, merchandising, marketing and e-commerce. Req153669

Position Purpose

Responsible for structuring and managing projects that translate customer data into actionable insights to support strategic decisions. Responsible for both independent and collaborative insights generation on customer segments, categories and markets. Other responsibilities include driving an in-depth understanding of customer value, needs and preferences and the identification of customer segments and behaviors that can be leveraged into business actions. Acts as thought partner with all areas of the Company, including executive leadership, operations, merchandising, marketing and e-commerce.

Key Responsibilities

10% Partner with the business to conceptualize business issues and translate into appropriate analytical approaches 30% Analysis of large amounts of customer data to isolate key trends and business opportunities and develop actionable solutions and recommendations 30% Development and delivery of effective presentations that summarize complex analyses and inform business decisions 20% Coordination of the activities of internal and outsourced customer analytics resources 10% Build trusted relationship with business partners

Direct Manager/Direct Reports

Position reports to Director CI Analytics No direct reports

Travel Requirements

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

Must be eighteen years of age or older. Must be legally permitted to work in the United States.

Preferred Qualifications

Masters degree or MBA Experience using statistics/analytics in a business or marketing setting Familiarity with customer and transaction-level data Retail experience and/or interest

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

No additional education

Minimum Years Of Work Experience

4

Preferred Years Of Work Experience

No additional years of experience

Minimum Leadership Experience

None

Preferred Leadership Experience

None

Certifications

None

Competencies

History of outstanding performance in strategic thinking and analysis Experience managing all aspects of discrete projects/workstreams (relationship management, data collection, analysis, interpretation, document development, communication) Ability to develop frameworks and approaches to break complex business questions into addressable pieces Experience extracting data from and manipulating large data sets (using SAS, SQL, R, etc.) Familiarity with data mining statistical methods (Regression, factor analysis, clustering, etc.) Experience with creative data visualization techniques Experience developing executive-ready communication materials and presenting them to senior stakeholders Ability to work closely with peers and manager in flat team structure Demonstrated history of continuously learning new analytical techniques and approaches Ability to interpret and translate outputs from complex analyses into business language

Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

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