Customer Success (SaaS) Project Manager

Direct message the job poster from Open Architects Open Architects (OA) provides custom-built visualization tools to give public service leaders the information they need to make data-informed decisions. Through our analytics platform, school district educators and administrators can access all of their critical data in one place, use OA’s dashboards to find meaningful insights in their data, and take action using our suite of data tools. Led by former school district practitioners, OA creates the tools we wish we had when we worked in public service roles. We are a fast-growing team passionate about education and driven to continuously improve our product and customer experience for our clients. We’re seeking an energetic, detail-oriented, and proactive Project Manager (PM) to help lead our customer onboarding and support efforts as we continue to grow. Job Description As a Project Manager, you will lead the end-to-end delivery of OA’s analytics platform to new customers. This includes managing project timelines, coordinating platform customizations with other internal teams, and facilitating onboarding and training. You will also support customers with post-onboarding questions and requests through our online ticketing system. Responsibilities Lead and manage customer implementation projects from kickoff through go-live. Develop detailed project plans including milestones, deliverables, and stakeholder roles. Collaborate with OA’s analytics team to ensure product customizations meet customer requirements. Coordinate and/or execute onboarding activities, including platform configuration, data integrations, workflow alignment, and access provisioning. Organize and support training sessions to help customer teams adopt and effectively use the OA platform. Track and communicate project progress to both internal stakeholders and customers, proactively addressing risks and delays. Ensure smooth transitions from onboarding to long-term customer success management. Continuously refine and improve customer-facing processes based on feedback and outcomes. Monitor and triage customer support tickets, ensuring that tickets are routed to the appropriate individuals and that customers receive timely responses. Who You Are A confident and empathetic communicator who excels at building strong client relationships and managing expectations. Able to organize and lead customer meetings with diverse stakeholders. A natural coordinator with strong attention to detail who enjoys making things run smoothly and on time. Enjoys creating and managing systems to track progress on client projects and requests. Skilled at managing multiple workstreams and communicating proactively across teams. Comfortable translating requirements into actionable steps for diverse stakeholders. Driven by a desire to help customers succeed and get value from their tools. Adaptable and able to pivot quickly as priorities change. Skilled at creating new processes and improving upon existing processes. Energetic, an excellent team player, and enthusiastic about solving problems collaboratively. Qualifications 2-3 years of experience managing SaaS implementations or similar customer-facing projects. Exceptional communication skills and able to clearly convey expectations, timelines, and outcomes. Excellent project planning and organizational skills, with experience using tools like Asana to track project progress and identify next steps. Proven success leading cross-functional projects involving technical teams and external clients. Experience delivering onboarding and/or training programs. Familiarity with data systems, custom software solutions, or education/public sector environments is a plus. Comprehensive health, dental, vision, and life insurance 401(k) plan Flexible vacation policy Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Industries Education Management Referrals increase your chances of interviewing at Open Architects by 2x Sign in to set job alerts for “Customer Success Specialist” roles.

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