Crunchtime Information Systems, Inc.
Customer Success Systems Manager
Crunchtime Information Systems, Inc., Boston, Massachusetts, us, 02298
Join to apply for the
Customer Experience Systems Manager
role at
Crunchtime Join to apply for the
Customer Experience Systems Manager
role at
Crunchtime Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including Chipotle, Culver's, Domino's, Dunkin', Five Guys and P.F. Chang's rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About the role
We are seeking a Customer Experience Systems Manager to oversee and optimize the tooling and systems used by the Customer Success and Customer Experience teams to drive efficiencies, revenue growth and customer retention. The Systems Manager will be an expert in Customer Success processes and the systems and integrations that support those processes. Stakeholders will include team members across Customer Success, Customer Experience, RevOps, Finance, Corporate Systems, and Marketing.
What you'll do as a Customer Success Systems Manager:
As part of the Customer Success Operations team, the Systems Manager ensures the seamless integration and functional operation of the various Customer Experience tools and systems by:
Assessing team needs and designing/implementing scalable integration solutions that will drive efficiencies Collaborating across stakeholder teams to drive mutually beneficial solutions Partnering with CS data specialist when new data architecture is needed for systems integration Maintaining system integrations across the Customer Experience tech stack Monitoring system performance and optimizing workflows Assessing integration results to recommend and make changes as needed Building and maintaining integrated project boards for cross-functional initiatives Troubleshooting technical issues related to tooling and integrations Routine evaluation of tooling for recommended changes Documenting integration processes and best practices Ensuring data security and compliance with industry standards
What
we're looking for:
Knowledge of systems interfaces, APIs and other data integration techniques Understanding of basic Customer Success growth and retention strategies Highly organized and able to manage multiple complex projects simultaneously Adept problem solver Excellent listening and communication skills in order to gather requirements and explain results. Minimum of 5 years in a systems-related role. Bachelor's degree required.
Nice to haves:
Experience with salesforce.com Project management exposure to tools such as Monday.com, Smartsheets, MS Projects Experience with integration tools such as Zapier Familiarity with tools such as Gainsight, Gong, and Zendesk Data analytics experience with Sigma, Snowflake, Tableau, or PowerBI Experience working in the restaurant, cruise, or hospitality industries
What you'll get:
Great mission-driven team members from diverse backgrounds with a strong company culture Competitive pay Flexible PTO Paid company holidays Yearly team off-sites Medical, dental, and vision benefits (FSA, HSA & HRA options) Basic & Voluntary Life Insurance 401k employer match Wellness benefits Commuter benefits Work in an open environment on solutions that are reshaping the way businesses operate Fun team events Ability to have a big impact 10 weeks of paid parental leave Fitness reimbursement Learning & development funds
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don't meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Crunchtime by 2x Sign in to set job alerts for “Customer Experience Manager” roles.
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Customer Experience Systems Manager
role at
Crunchtime Join to apply for the
Customer Experience Systems Manager
role at
Crunchtime Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including Chipotle, Culver's, Domino's, Dunkin', Five Guys and P.F. Chang's rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About the role
We are seeking a Customer Experience Systems Manager to oversee and optimize the tooling and systems used by the Customer Success and Customer Experience teams to drive efficiencies, revenue growth and customer retention. The Systems Manager will be an expert in Customer Success processes and the systems and integrations that support those processes. Stakeholders will include team members across Customer Success, Customer Experience, RevOps, Finance, Corporate Systems, and Marketing.
What you'll do as a Customer Success Systems Manager:
As part of the Customer Success Operations team, the Systems Manager ensures the seamless integration and functional operation of the various Customer Experience tools and systems by:
Assessing team needs and designing/implementing scalable integration solutions that will drive efficiencies Collaborating across stakeholder teams to drive mutually beneficial solutions Partnering with CS data specialist when new data architecture is needed for systems integration Maintaining system integrations across the Customer Experience tech stack Monitoring system performance and optimizing workflows Assessing integration results to recommend and make changes as needed Building and maintaining integrated project boards for cross-functional initiatives Troubleshooting technical issues related to tooling and integrations Routine evaluation of tooling for recommended changes Documenting integration processes and best practices Ensuring data security and compliance with industry standards
What
we're looking for:
Knowledge of systems interfaces, APIs and other data integration techniques Understanding of basic Customer Success growth and retention strategies Highly organized and able to manage multiple complex projects simultaneously Adept problem solver Excellent listening and communication skills in order to gather requirements and explain results. Minimum of 5 years in a systems-related role. Bachelor's degree required.
Nice to haves:
Experience with salesforce.com Project management exposure to tools such as Monday.com, Smartsheets, MS Projects Experience with integration tools such as Zapier Familiarity with tools such as Gainsight, Gong, and Zendesk Data analytics experience with Sigma, Snowflake, Tableau, or PowerBI Experience working in the restaurant, cruise, or hospitality industries
What you'll get:
Great mission-driven team members from diverse backgrounds with a strong company culture Competitive pay Flexible PTO Paid company holidays Yearly team off-sites Medical, dental, and vision benefits (FSA, HSA & HRA options) Basic & Voluntary Life Insurance 401k employer match Wellness benefits Commuter benefits Work in an open environment on solutions that are reshaping the way businesses operate Fun team events Ability to have a big impact 10 weeks of paid parental leave Fitness reimbursement Learning & development funds
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don't meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Crunchtime by 2x Sign in to set job alerts for “Customer Experience Manager” roles.
Senior Care Service Experience Strategist
Boston, MA $99,000.00-$158,000.00 18 hours ago Customer Success Manager (Spanish Speaking)
Waltham, MA $60,000.00-$80,000.00 3 weeks ago Marlborough, MA $110,000.00-$125,000.00 4 hours ago Sr. Manager, Global Contact Center Operations, Commercial Customer Service Excellence
Customer Success Manager: Medical Devices
Waltham, MA $53,760.00-$84,480.00 6 days ago Customer Success Manager: Consumer Packaged Goods (CPG)
Senior Manager - Customer Success (Technical Team)
Waltham, MA $88,000.00-$110,200.00 3 days ago Boston, MA $80,000.00-$110,000.00 3 months ago Senior Customer Success Manager (US East Coast)
Customer Success Manager (cyber threat intelligence)
Greater Boston $70,000.00-$80,000.00 4 weeks ago Greater Boston $170,000.00-$190,000.00 6 days ago Boston, MA $80,000.00-$95,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr