Jobright.ai
Junior Technical Support Engineer – Future Opportunities
Jobright.ai, Boston, Massachusetts, us, 02298
Junior Technical Support Engineer – Future Opportunities
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Junior Technical Support Engineer – Future Opportunities
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Jobright.ai Junior Technical Support Engineer – Future Opportunities
3 days ago Be among the first 25 applicants Join to apply for the
Junior Technical Support Engineer – Future Opportunities
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Jobright.ai Get AI-powered advice on this job and more exclusive features. Tenable is the Exposure Management company, relied upon by 44,000 organizations to understand and reduce cyber risk. The Elite Technical Support Engineer is responsible for providing world-class support for Tenable products, mentoring other engineers, and managing communications for customer incidents. Responsibilities: • You will provide assistance and support to Enterprise customers who have the Elite Support Service Offering by diagnosing their issues and efficiently providing resources and knowledge to identify root cause issues and solutions according to issue priority. • You will mentor and advise support engineers in the diagnosis of complex customer issues with Tenable products as well as techniques and strategies to effectively diagnose and resolve such issues and maintain a productive workflow. • Help coordinate and manage communications for internal incidents and service degradations instances to internal partners and help provide feedback for external customers. You will also ensure the key account team and management stakeholders are aware of the status of all the customer issues or incidents you are involved with to ensure the customer is receiving consistent messages from all their contacts. • You will drive critical customer support escalations in concert with the support owner of the case for complex technical product issues. You will interface with the original support engineer and the customer via telephone and/or electronic communications in the areas of system configurations/setup, complex 3rd party product and code integrations, product functionality, software defect fixes, and enhancements. • You will be a significant contributor and topic driver for the Tenable product suite in creating, reviewing, editing, and publishing knowledge base articles and training for use internally by Technical Support and externally by our customers. This includes improving knowledge accessibility and the ease of use of the knowledge base/training. • You will facilitate New Product Introductions by working with the SMEs, Technical Leads, R&D, and Product Management teams to ensure the new design functionality is known and documented, creating materials to facilitate knowledge transfer from product to the Technical Support team, and ensuring all necessary hardware and software is procured and available for use in various Technical Support labs throughout the world. • You will respond to requests for assistance by support engineers, sales engineers, customer success managers, and other partners in various channels, such as email, Slack messages, jira updates, Zoom session, etc, to share your knowledge and expertise as a Tenable leader. Qualifications: Required: • understanding of basic operations in Windows, Linux, and Mac operating systems • core concepts of security and vulnerability management • precepts of software support • passionate about problem solving • genuine interest in helping our customers and our partners succeed • effective communicator both verbally and in writing • confident in R&D interactions with a firm grasp of the technology • Bachelor’s degree in Engineering, Computer Science, Information Systems or equivalent experience • 2+ Years experience at a Tier-1 technical support level supporting security/vulnerability solutions • 2+ Years log file/debug report/diagnostic file analysis experience • strong desire to learn new skills at an accelerated pace • ability to multitask and manage multiple priorities in a fast-paced environment • occasional availability to work weekends and holidays Preferred: • familiarity with common security/compliance/benchmark auditing standards (CERT, SCAP, DISA STIGs, CIS, HIPAA) • Ability to write bash, powershell, or similar scripts to automate tasks and troubleshooting • Deep understanding of firewalls and packet level inspection / troubleshooting • Working knowledge of Regex • Working knowledge of SIEM Solutions, SQL, and Certificate Authority (CA) infrastructure Company: Tenable provides an exposure management platform to identify and mitigate risks. Founded in 2002, the company is headquartered in Columbia, Maryland, USA, with a team of 1001-5000 employees. The company is currently Public Company. Tenable has a track record of offering H1B sponsorships. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Technical Support Engineer” roles.
Boston, MA $77,290.20-$116,401.48 2 days ago Waltham, MA $60,000.00-$75,000.00 1 week ago TECHNICAL SUPPORT SPECIALIST 12PM-8:30PM (ON SITE)
Boston, MA $60,000.00-$70,000.00 3 weeks ago Boston, MA $85,000.00-$85,000.00 4 weeks ago Boston, MA $75,000.00-$100,000.00 2 weeks ago Boston, MA $75,000.00-$100,000.00 3 weeks ago Boston, MA $86,000.00-$101,000.00 2 days ago Boston, MA $55,000.00-$60,000.00 6 days ago Boston, MA $70,000.00-$90,000.00 2 weeks ago Senior Information Technology Support Engineer
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Technical Support Analyst / Customer Support Rep | 100% Remote | Perfect Engilsh Required | Construction SaaS | CLUE (getclue.com)
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Join to apply for the
Junior Technical Support Engineer – Future Opportunities
role at
Jobright.ai Junior Technical Support Engineer – Future Opportunities
3 days ago Be among the first 25 applicants Join to apply for the
Junior Technical Support Engineer – Future Opportunities
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. Tenable is the Exposure Management company, relied upon by 44,000 organizations to understand and reduce cyber risk. The Elite Technical Support Engineer is responsible for providing world-class support for Tenable products, mentoring other engineers, and managing communications for customer incidents. Responsibilities: • You will provide assistance and support to Enterprise customers who have the Elite Support Service Offering by diagnosing their issues and efficiently providing resources and knowledge to identify root cause issues and solutions according to issue priority. • You will mentor and advise support engineers in the diagnosis of complex customer issues with Tenable products as well as techniques and strategies to effectively diagnose and resolve such issues and maintain a productive workflow. • Help coordinate and manage communications for internal incidents and service degradations instances to internal partners and help provide feedback for external customers. You will also ensure the key account team and management stakeholders are aware of the status of all the customer issues or incidents you are involved with to ensure the customer is receiving consistent messages from all their contacts. • You will drive critical customer support escalations in concert with the support owner of the case for complex technical product issues. You will interface with the original support engineer and the customer via telephone and/or electronic communications in the areas of system configurations/setup, complex 3rd party product and code integrations, product functionality, software defect fixes, and enhancements. • You will be a significant contributor and topic driver for the Tenable product suite in creating, reviewing, editing, and publishing knowledge base articles and training for use internally by Technical Support and externally by our customers. This includes improving knowledge accessibility and the ease of use of the knowledge base/training. • You will facilitate New Product Introductions by working with the SMEs, Technical Leads, R&D, and Product Management teams to ensure the new design functionality is known and documented, creating materials to facilitate knowledge transfer from product to the Technical Support team, and ensuring all necessary hardware and software is procured and available for use in various Technical Support labs throughout the world. • You will respond to requests for assistance by support engineers, sales engineers, customer success managers, and other partners in various channels, such as email, Slack messages, jira updates, Zoom session, etc, to share your knowledge and expertise as a Tenable leader. Qualifications: Required: • understanding of basic operations in Windows, Linux, and Mac operating systems • core concepts of security and vulnerability management • precepts of software support • passionate about problem solving • genuine interest in helping our customers and our partners succeed • effective communicator both verbally and in writing • confident in R&D interactions with a firm grasp of the technology • Bachelor’s degree in Engineering, Computer Science, Information Systems or equivalent experience • 2+ Years experience at a Tier-1 technical support level supporting security/vulnerability solutions • 2+ Years log file/debug report/diagnostic file analysis experience • strong desire to learn new skills at an accelerated pace • ability to multitask and manage multiple priorities in a fast-paced environment • occasional availability to work weekends and holidays Preferred: • familiarity with common security/compliance/benchmark auditing standards (CERT, SCAP, DISA STIGs, CIS, HIPAA) • Ability to write bash, powershell, or similar scripts to automate tasks and troubleshooting • Deep understanding of firewalls and packet level inspection / troubleshooting • Working knowledge of Regex • Working knowledge of SIEM Solutions, SQL, and Certificate Authority (CA) infrastructure Company: Tenable provides an exposure management platform to identify and mitigate risks. Founded in 2002, the company is headquartered in Columbia, Maryland, USA, with a team of 1001-5000 employees. The company is currently Public Company. Tenable has a track record of offering H1B sponsorships. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Technical Support Engineer” roles.
Boston, MA $77,290.20-$116,401.48 2 days ago Waltham, MA $60,000.00-$75,000.00 1 week ago TECHNICAL SUPPORT SPECIALIST 12PM-8:30PM (ON SITE)
Boston, MA $60,000.00-$70,000.00 3 weeks ago Boston, MA $85,000.00-$85,000.00 4 weeks ago Boston, MA $75,000.00-$100,000.00 2 weeks ago Boston, MA $75,000.00-$100,000.00 3 weeks ago Boston, MA $86,000.00-$101,000.00 2 days ago Boston, MA $55,000.00-$60,000.00 6 days ago Boston, MA $70,000.00-$90,000.00 2 weeks ago Senior Information Technology Support Engineer
Boston, MA $130,000.00-$150,000.00 6 days ago Regional Technical Support (Boston - Hybrid)
Technical Support Analyst / Customer Support Rep | 100% Remote | Perfect Engilsh Required | Construction SaaS | CLUE (getclue.com)
Boston, MA $50,000.00-$62,000.00 1 month ago Senior Information Technology Support Engineer
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr