Safra National Bank
Senior Banking Operations Manager VP | Aventura, Florida
Before applying for this role, please read the following information about this opportunity found below. About Safra National Bank of New York Safra National Bank of New York is a nationally chartered U.S. Bank supervised by the Office of the Comptroller of the Currency, and a member of the Federal Reserve and FDIC. Headquartered in New York, with branches and offices across several states and representative offices internationally, it serves high net worth clients with a focus on private banking services. Description: The Senior Manager – Credit Cards, Electronic Banking Services, Deposits and Loan Operations oversees end-to-end operations including credit cards, electronic services, deposit management, loan booking, ACH processing, check discrepancies, and GL reconciliations. This role manages Broadridge (BPS) account maintenance, ensures operational excellence, and aligns strategic direction within the Banking Operations Department. Reporting to the SVP, the role is vital in maintaining safe and sound operational practices. Responsibilities: Credit Cards Operations: Manage card issuance, activation, and delivery processes efficiently. Oversee transaction processing, fraud detection, chargebacks. Establish SLAs with vendors and drive automation to improve client experience. Risk and Compliance: Ensure compliance with applicable regulations and standards. Manage credit limits, authorizations, and risk assessments. Collaborate on fraud prevention and real-time monitoring. Client Engagement: Coordinate with relationship managers on credit card inquiries and solutions. Educate clients on card operations, benefits, and protocols. Electronic Banking Services Operations: Manage account activation, profile setting, and transaction monitoring. Drive automation and digitalization initiatives. Client Support & Cybersecurity: Partner with IT to safeguard systems. Establish a high-touch support framework for electronic banking inquiries. Deposits and Loans Operations: Oversee deposit account opening, booking, and maintenance. Supervise loan booking, servicing, and compliance. ACH and Check Discrepancies: Manage ACH transactions and resolve failed or returned transactions. Investigate and resolve check discrepancies. Reconciliations & Broadridge BPS: Oversee subsidiary and GL reconciliations. Manage Broadridge account maintenance processes. Team Leadership & Compliance: Lead and mentor operations team, develop training, conduct performance reviews. Ensure compliance with regulations and internal policies. Process Improvement & Reporting: Identify workflow efficiencies, automate processes, develop KPIs, and report performance metrics to senior management. Qualifications: Education: Bachelor's in Finance, Accounting, Business Administration or related; advanced certifications preferred. Experience: 6+ years in banking operations, managerial experience of 3+ years, with expertise in deposits, loans, payments, and client services, especially in private banking or high-net-worth segments. Technical Skills: Proficiency in banking systems (e.g., Broadridge BPS), reconciliation tools, MS Excel, and automation solutions. Knowledge of regulatory standards (PCI DSS, AML, KYC). Leadership Skills: Strong team leadership, strategic thinking, and stakeholder engagement abilities. Working Conditions: Onsite with occasional travel. Seniority level
Director Employment type
Full-time Job function
Other
#J-18808-Ljbffr
Before applying for this role, please read the following information about this opportunity found below. About Safra National Bank of New York Safra National Bank of New York is a nationally chartered U.S. Bank supervised by the Office of the Comptroller of the Currency, and a member of the Federal Reserve and FDIC. Headquartered in New York, with branches and offices across several states and representative offices internationally, it serves high net worth clients with a focus on private banking services. Description: The Senior Manager – Credit Cards, Electronic Banking Services, Deposits and Loan Operations oversees end-to-end operations including credit cards, electronic services, deposit management, loan booking, ACH processing, check discrepancies, and GL reconciliations. This role manages Broadridge (BPS) account maintenance, ensures operational excellence, and aligns strategic direction within the Banking Operations Department. Reporting to the SVP, the role is vital in maintaining safe and sound operational practices. Responsibilities: Credit Cards Operations: Manage card issuance, activation, and delivery processes efficiently. Oversee transaction processing, fraud detection, chargebacks. Establish SLAs with vendors and drive automation to improve client experience. Risk and Compliance: Ensure compliance with applicable regulations and standards. Manage credit limits, authorizations, and risk assessments. Collaborate on fraud prevention and real-time monitoring. Client Engagement: Coordinate with relationship managers on credit card inquiries and solutions. Educate clients on card operations, benefits, and protocols. Electronic Banking Services Operations: Manage account activation, profile setting, and transaction monitoring. Drive automation and digitalization initiatives. Client Support & Cybersecurity: Partner with IT to safeguard systems. Establish a high-touch support framework for electronic banking inquiries. Deposits and Loans Operations: Oversee deposit account opening, booking, and maintenance. Supervise loan booking, servicing, and compliance. ACH and Check Discrepancies: Manage ACH transactions and resolve failed or returned transactions. Investigate and resolve check discrepancies. Reconciliations & Broadridge BPS: Oversee subsidiary and GL reconciliations. Manage Broadridge account maintenance processes. Team Leadership & Compliance: Lead and mentor operations team, develop training, conduct performance reviews. Ensure compliance with regulations and internal policies. Process Improvement & Reporting: Identify workflow efficiencies, automate processes, develop KPIs, and report performance metrics to senior management. Qualifications: Education: Bachelor's in Finance, Accounting, Business Administration or related; advanced certifications preferred. Experience: 6+ years in banking operations, managerial experience of 3+ years, with expertise in deposits, loans, payments, and client services, especially in private banking or high-net-worth segments. Technical Skills: Proficiency in banking systems (e.g., Broadridge BPS), reconciliation tools, MS Excel, and automation solutions. Knowledge of regulatory standards (PCI DSS, AML, KYC). Leadership Skills: Strong team leadership, strategic thinking, and stakeholder engagement abilities. Working Conditions: Onsite with occasional travel. Seniority level
Director Employment type
Full-time Job function
Other
#J-18808-Ljbffr