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Technical Account Manager, Mid-Level
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Technical Account Manager, Mid-Level
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Jobright.ai Get AI-powered advice on this job and more exclusive features. Kaseya Software India Pvt Ltd is a leading provider of IT infrastructure and security management solutions. They are seeking a Technical Account Manager to provide technical expertise and support, ensuring clients maximize the value of Kaseya's IT security solutions and maintain customer satisfaction. Responsibilities: • Build expertise in Kaseya software modules and conduct in-depth Technical Account Reviews to highlight usage opportunities and identify any obstacles. • Own the identification and resolution of obstacles for customers using and obtaining value from our solutions. • Engage with all departments (i.e., Product, Ops, Support) to ensure closure. • Ensure that a customer has a plan to use available and relevant features (including integrations to our IT Complete platform). • Position and sell professional services and training to customers to ensure they remain engaged, and their techs can best use our products. • Discover opportunities and interest for additional modules for Account Managers to drive to closure. • Share new product features and enhancements, deliver best practice adherence guidelines, and provide knowledge transfer as appropriate. • Continually keep abreast of modern technologies via assigned training, ongoing hands-on learning, and ad-hoc additional skill enhancement programs. • Understands business needs for implementing an IT Management Solution in MSP, Enterprise, and mid-size businesses. • Experienced in providing pre-sale solution design (including functional and technical aspects). • Experienced in providing solution demos and a high volume of customized client demos. • Leadership role in driving solution enhancements and presenting product roadmaps. Qualifications: Required: • 3 - 5 years’ experience in a customer-facing technical account role. • Customer Success experience managing issues to resolution for key accounts. • Experience in technical accounts reviews with customers for SaaS/Tech solutions. • Strong presentation and communication skills. • Demonstrated ability to identify opportunities and leverage appropriately. • Knowledge of other Remote Management Monitoring (RMM) Systems or Professional Services Automation (Helpdesk, CRM, etc.), Documentation, Backup or Security Solutions. • Knowledge of Managing Server and Workstations (Microsoft Systems Administrator). • Strong understanding of networking technology (CCNA, Network+, etc.). • Enterprise software implementation and consulting experience. • Demonstrated knowledge of network and desktop management solutions. • Demonstrated personal commitment and interest in continued professional development. • Well-spoken and understanding of Business-Level English. Preferred: • 1+ year of network management or support experience preferred. • College or technical degree preferred. • Sales experience is a plus. • Other language skills as a preference. Company: Providing you with best-in-breed technologies that allow you to efficiently manage, secure and backup IT under a single pane of glass. Founded in , the company is headquartered in Bengaluru, Karnataka, IN, with a team of 201-500 employees. The company is currently Growth Stage. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
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Technical Account Manager, Mid-Level
role at
Jobright.ai 3 days ago Be among the first 25 applicants Join to apply for the
Technical Account Manager, Mid-Level
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. Kaseya Software India Pvt Ltd is a leading provider of IT infrastructure and security management solutions. They are seeking a Technical Account Manager to provide technical expertise and support, ensuring clients maximize the value of Kaseya's IT security solutions and maintain customer satisfaction. Responsibilities: • Build expertise in Kaseya software modules and conduct in-depth Technical Account Reviews to highlight usage opportunities and identify any obstacles. • Own the identification and resolution of obstacles for customers using and obtaining value from our solutions. • Engage with all departments (i.e., Product, Ops, Support) to ensure closure. • Ensure that a customer has a plan to use available and relevant features (including integrations to our IT Complete platform). • Position and sell professional services and training to customers to ensure they remain engaged, and their techs can best use our products. • Discover opportunities and interest for additional modules for Account Managers to drive to closure. • Share new product features and enhancements, deliver best practice adherence guidelines, and provide knowledge transfer as appropriate. • Continually keep abreast of modern technologies via assigned training, ongoing hands-on learning, and ad-hoc additional skill enhancement programs. • Understands business needs for implementing an IT Management Solution in MSP, Enterprise, and mid-size businesses. • Experienced in providing pre-sale solution design (including functional and technical aspects). • Experienced in providing solution demos and a high volume of customized client demos. • Leadership role in driving solution enhancements and presenting product roadmaps. Qualifications: Required: • 3 - 5 years’ experience in a customer-facing technical account role. • Customer Success experience managing issues to resolution for key accounts. • Experience in technical accounts reviews with customers for SaaS/Tech solutions. • Strong presentation and communication skills. • Demonstrated ability to identify opportunities and leverage appropriately. • Knowledge of other Remote Management Monitoring (RMM) Systems or Professional Services Automation (Helpdesk, CRM, etc.), Documentation, Backup or Security Solutions. • Knowledge of Managing Server and Workstations (Microsoft Systems Administrator). • Strong understanding of networking technology (CCNA, Network+, etc.). • Enterprise software implementation and consulting experience. • Demonstrated knowledge of network and desktop management solutions. • Demonstrated personal commitment and interest in continued professional development. • Well-spoken and understanding of Business-Level English. Preferred: • 1+ year of network management or support experience preferred. • College or technical degree preferred. • Sales experience is a plus. • Other language skills as a preference. Company: Providing you with best-in-breed technologies that allow you to efficiently manage, secure and backup IT under a single pane of glass. Founded in , the company is headquartered in Bengaluru, Karnataka, IN, with a team of 201-500 employees. The company is currently Growth Stage. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Technical Account Manager” roles.
Miami, FL $90,000.00-$100,000.00 1 week ago Miami, FL $20,000.00-$100,000.00 1 week ago Customer Success Manager - Maritime industry - MIAMI
Customer Success Manager - Maritime industry - MIAMI
Payment Gateway - Client and Technical Services Manager
Miami-Fort Lauderdale Area $50.00-$54.00 2 weeks ago Senior Customer Success Manager, Caribbean
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Miami, FL $118,200.00-$204,300.00 4 days ago ICERTIS - CLM (Contract Lifecycle Management) Solution Architect
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Miami, FL $159,000.00-$345,000.00 2 weeks ago AWS Solutions Architect 3 month long - Remote - USA
Fort Lauderdale, FL $123,200.00-$160,000.00 3 days ago Miami, FL $132,500.00-$179,000.00 5 days ago Doral, FL $112,800.00-$257,000.00 2 weeks ago Doral, FL $112,800.00-$257,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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