Software Support Engineering

3 days ago Be among the first 25 applicants As a Software Support Engineer, you will engage directly with our Enterprise customers across both the Airbyte Cloud enterprise (“Teams”) product, and customers running Airbyte Enterprise on their own infrastructure, either on-premise, or in a public cloud (e.g. AWS, GCP, etc). You will act as the user’s advocate, working closely with fellow support engineers, as well as product and engineering teams, to ensure critical improvements are prioritized in the roadmap. Your responsibilities will include triaging user issues, finding workarounds, and undertaking automation and engineering projects. Additionally, creating knowledge base articles to reduce the support load and enhance the product will be an essential part of your role. Provide exceptional email and Zoom support to Enterprise customers, including users with development/engineering backgrounds. Collaborate with internal and external engineers to identify, replicate, and find workarounds for issues. Engage in various engineering tasks, including automation, development, and other projects as needed. Document solutions and application behavior to enhance our Knowledge Base for both internal and external use, supporting scalability with growth. Act as a liaison between users and the Product and Engineering organizations, ensuring clear and effective communication of feedback. Requirements include 5+ years as Layer 2 Technical Support Engineer or similar roles supporting developers, or 3+ years in Data Engineering, Data Analyst, DevOps or QA Engineer roles. Proficiency in Kubernetes, Docker, Python, APIs, SQL, NoSQL, and database management is required. Familiarity with networking technologies and tools, Java, Kotlin, CI/CD pipelines, Github, ELT workflows, data orchestration tools, and observability tools is a plus. Experience working closely with Engineering teams and/or Developer customers, strong communication skills, flexibility to work Tue-Sat or Sun-Thu shifts, and a growth mindset are also needed. Location is San Francisco with onsite presence 3x/week. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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