American University
Printing & Student Technology Support Coordinator
American University, Washington, District of Columbia, us, 20022
Printing & Student Technology Support Coordinator
Printing & Student Technology Support Coordinator
3 days ago Be among the first 25 applicants American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University
Department
Washington College of Law
Time Type
Full time
Job Type
Regular
FLSA Status
Non-Exempt
Work Modality
Hybrid 01 (On Campus 3-4 Days/Week)
Union
SEIU Local 500 - Provost & Enrollment Division
This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.
Job Description
Summary:
The Printing & Student Technology Support Coordinator plays a crucial role in providing technical support and assistance to faculty, staff, and students at the Washington College of Law. This position is responsible for ensuring the smooth operation of computer workstations, network connectivity of devices, and printing services throughout the law school. The ideal candidate will possess strong technical skills, excellent customer service abilities, and the ability to work effectively in a fast-paced academic environment.
Essential Functions
Printer and Print Management Support Provide comprehensive printer management and support for the law school. Including maintaining all networked printers and multifunction devices, proactively troubleshooting issues, and ensuring they are properly supplied with consumables (ink and toner). Ensure all printer drivers are installed, and up to date, on user workstations escalating any complex problems to Centric, the external printer vendor. Manage and maintain the Papercut print management system, including the annual allocation of printing funds for students and resolution of any printing fund issues or discrepancies. Customer Service Provide excellent customer service to faculty, staff, and students, responding to inquiries and requests in a timely and professional manner. Communicate technical information clearly and effectively to non-technical users. Create and maintain documentation for common IT issues. Workstation Setup, Maintenance, and Technical Support Set up and configure new computer workstations for faculty and staff, including installing necessary software, hooking up necessary hardware, and ensuring proper network connectivity to allow for printing and internet usage. Provide ongoing maintenance of existing workstations through regular updates and troubleshooting any hardware or software malfunctions. Ensure all workstations operate at an optimal level for users. Technical Troubleshooting Provide basic troubleshooting and technical support for computer-related issues reported by faculty, staff, and students. Diagnose and resolve software and hardware problems, escalating complex issues to higher-level IT support when necessary. Document all support actions via ServiceNow, the helpdesk ticketing system. IT Resource and Print Supply Management Manage and maintain IT resources with an emphasis on making sure all necessary supplies for printing (specifically print cartridges, toner, and paper supplies) are readily available. This includes monitoring inventory levels, anticipating needs, and ensuring adequate stock is available for all printers across the law school. Interface with the main campus OIT department to coordinate the procurement and maintenance of these printing resources. Printer Network Management and Support Coordination Maintain IP addresses for all networked printers within the law school to ensure seamless connectivity. Physically relocate printers as needed to accommodate changes in office layouts or user needs during exams and special events. Collaborate with the main campus IT teams to make sure the law school's printing contract remains current and effectively meets its needs. Other Duties As Assigned
Competencies
Serving Customers. Prioritizing and Organizing. Championing Customer Needs. Acting Strategically. Driving Continuous Improvement.
Position Type/Expected Hours Of Work
Full-Time. 35 hours per week. The position may require some flexibility in hours to accommodate occasional evening or weekend work for project deadlines, or emergencies.
Salary Range
$35.00 to $37.00 per hour.
Required Education And Experience
Bachelor's degree or equivalent. 3-5 years of relevant experience.
Preferred Education And Experience
5-8 years of relevant experience.
Benefits
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Other Details
Hiring offers for this position are contingent on successful completion of a background check. Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university. Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. American University is an E-Verify employer.
Current American University Employees
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email theworkline@american.edu.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Higher Education Referrals increase your chances of interviewing at American University by 2x Get notified about new Technology Coordinator jobs in
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Printing & Student Technology Support Coordinator
3 days ago Be among the first 25 applicants American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University
Department
Washington College of Law
Time Type
Full time
Job Type
Regular
FLSA Status
Non-Exempt
Work Modality
Hybrid 01 (On Campus 3-4 Days/Week)
Union
SEIU Local 500 - Provost & Enrollment Division
This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.
Job Description
Summary:
The Printing & Student Technology Support Coordinator plays a crucial role in providing technical support and assistance to faculty, staff, and students at the Washington College of Law. This position is responsible for ensuring the smooth operation of computer workstations, network connectivity of devices, and printing services throughout the law school. The ideal candidate will possess strong technical skills, excellent customer service abilities, and the ability to work effectively in a fast-paced academic environment.
Essential Functions
Printer and Print Management Support Provide comprehensive printer management and support for the law school. Including maintaining all networked printers and multifunction devices, proactively troubleshooting issues, and ensuring they are properly supplied with consumables (ink and toner). Ensure all printer drivers are installed, and up to date, on user workstations escalating any complex problems to Centric, the external printer vendor. Manage and maintain the Papercut print management system, including the annual allocation of printing funds for students and resolution of any printing fund issues or discrepancies. Customer Service Provide excellent customer service to faculty, staff, and students, responding to inquiries and requests in a timely and professional manner. Communicate technical information clearly and effectively to non-technical users. Create and maintain documentation for common IT issues. Workstation Setup, Maintenance, and Technical Support Set up and configure new computer workstations for faculty and staff, including installing necessary software, hooking up necessary hardware, and ensuring proper network connectivity to allow for printing and internet usage. Provide ongoing maintenance of existing workstations through regular updates and troubleshooting any hardware or software malfunctions. Ensure all workstations operate at an optimal level for users. Technical Troubleshooting Provide basic troubleshooting and technical support for computer-related issues reported by faculty, staff, and students. Diagnose and resolve software and hardware problems, escalating complex issues to higher-level IT support when necessary. Document all support actions via ServiceNow, the helpdesk ticketing system. IT Resource and Print Supply Management Manage and maintain IT resources with an emphasis on making sure all necessary supplies for printing (specifically print cartridges, toner, and paper supplies) are readily available. This includes monitoring inventory levels, anticipating needs, and ensuring adequate stock is available for all printers across the law school. Interface with the main campus OIT department to coordinate the procurement and maintenance of these printing resources. Printer Network Management and Support Coordination Maintain IP addresses for all networked printers within the law school to ensure seamless connectivity. Physically relocate printers as needed to accommodate changes in office layouts or user needs during exams and special events. Collaborate with the main campus IT teams to make sure the law school's printing contract remains current and effectively meets its needs. Other Duties As Assigned
Competencies
Serving Customers. Prioritizing and Organizing. Championing Customer Needs. Acting Strategically. Driving Continuous Improvement.
Position Type/Expected Hours Of Work
Full-Time. 35 hours per week. The position may require some flexibility in hours to accommodate occasional evening or weekend work for project deadlines, or emergencies.
Salary Range
$35.00 to $37.00 per hour.
Required Education And Experience
Bachelor's degree or equivalent. 3-5 years of relevant experience.
Preferred Education And Experience
5-8 years of relevant experience.
Benefits
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Other Details
Hiring offers for this position are contingent on successful completion of a background check. Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university. Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. American University is an E-Verify employer.
Current American University Employees
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email theworkline@american.edu.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Higher Education Referrals increase your chances of interviewing at American University by 2x Get notified about new Technology Coordinator jobs in
Washington, DC . Washington, DC $56,000.00-$70,000.00 3 weeks ago Washington, DC $55,000.00-$65,000.00 1 week ago Washington, DC $56,763.20-$94,619.20 5 days ago Fairfax, VA $60,000.00-$100,000.00 2 days ago Temporary - Admissions Systems & Data Analyst
McLean, VA $67,000.00-$101,000.00 2 days ago Washington, DC $44,022.00-$73,406.80 5 days ago Laurel, MD $90,000.00-$230,000.00 1 week ago Laurel, MD $55,000.00-$65,000.00 3 weeks ago Sterling, VA $124,500.00-$138,000.00 3 weeks ago IT Systems Analyst for Business Integration
Washington, DC $130,355.00-$221,603.00 6 days ago Columbia, MD $113,000.00-$145,000.00 7 months ago District of Columbia, United States $90,000.00-$125,000.00 2 weeks ago Systems Analyst - TS required to apply; Washington DC; Junior to SME
Washington, DC $75,000.00-$155,000.00 1 month ago Instructional Technology Coordinator (ITC)
Sterling, VA $45,000.00-$50,000.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr