ExaTech Inc
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Sr Team Lead at Exatech Inc 21K Connections..., Understanding Customer Needs and Fulfilling them on Turn Around Time
Job Summary: • The Implementation Consultant plays a vital role in driving value for Client's customers through the successful and seamless implementation of our solutions. This position requires extensive product knowledge, subject matter expertise, and the ability to make informed solution recommendations. The primary responsibility of the Implementation Consultant is to oversee theentire implementation process, establishing a solid foundation for our customers’ Client's solution and ensuring maximum value for their investment. In addition, this role will contribute to the enhancement of our delivery operations by providing guidance during sales and scoping activities, offering valuable insights to our Research and Development team, and providing training and mentorship to fellow team members. Responsibilities: • Manage end-to-end implementation projects for new customers, providing comprehensive guidance and support throughout the process, including data requirements gathering, technical platform configuration, administrator training, and all other defined implementation requirements • Act as the primary technical point of contact for new customers deploying Client's or expanding their implementation, ensuring effective communication and smooth deployment • Interact directly with government officials and staff on a daily basis, guiding them through the implementation process and empowering them to become successful administrators and advocates of Client's software solutions • Understand customer requirements and pain points, collaborating with cross[1]functional teams to simplify, enhance, and automate existing processes, thereby improving customer workflows • Develop expertise in governmental processes across multiple states to effectively address customer needs and provide tailored solutions • Collaborate closely with the engagement and adoption team to ensure a consistent and successful customer experience, facilitating training for new customers • Continually leverage and develop best practices for each data environment and customer vertical, driving implementation efficiencies for future projects • Gather and communicate customer feedback and feature requests, contributing to key product discussions and ensuring Client's remains a preferred and indispensable solution • Collaborate with internal departments at Client's to enhance delivery efficiency and effectiveness • Serve as a trusted advisor to both customers and Client's team members, providing valuable insights and guidance based on expertise and experience. Requirements and Preferred Experience: • 2+ years of experience working in the public sector in a relevant area such as Procurement, Budgeting, Community Development, Asset Management, Finance/Accounting, or similar • At least 2 years of experience in software implementation consulting or equivalent transferrable work with external Client’s • Strong knowledge and experience in analyzing and reporting large volumes of financial or other relevant data, with a solid understanding of governmental concepts and practices • Proficiency in training customers on software solutions to address key workflows and business processes • Ability to provide clear and effective phone support, assistance, and recommendations, fostering positive relationships with customers • Strong skills in conceptualization of patterns, modeling, and design, enabling efficient solution development • Advanced Excel skills, including the ability to use functions/formulas, format data (e.g., v-lookup, pivot tables), perform error-checking, and create properly formatted reports • Demonstrated track record of working in a fast-paced environment, effectively managing internal procedures and process improvements while collaborating with team members • Ability to adapt quickly to changes in product features and respond strategically to meet customer needs • Excellent interpersonal skills, including strong verbal and written communication skills, teamwork, and a commitment to exceptional customer service Seniority level
Seniority level Associate Employment type
Employment type Contract Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at ExaTech Inc by 2x Get notified about new Implementation Consultant jobs in
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Job Summary: • The Implementation Consultant plays a vital role in driving value for Client's customers through the successful and seamless implementation of our solutions. This position requires extensive product knowledge, subject matter expertise, and the ability to make informed solution recommendations. The primary responsibility of the Implementation Consultant is to oversee theentire implementation process, establishing a solid foundation for our customers’ Client's solution and ensuring maximum value for their investment. In addition, this role will contribute to the enhancement of our delivery operations by providing guidance during sales and scoping activities, offering valuable insights to our Research and Development team, and providing training and mentorship to fellow team members. Responsibilities: • Manage end-to-end implementation projects for new customers, providing comprehensive guidance and support throughout the process, including data requirements gathering, technical platform configuration, administrator training, and all other defined implementation requirements • Act as the primary technical point of contact for new customers deploying Client's or expanding their implementation, ensuring effective communication and smooth deployment • Interact directly with government officials and staff on a daily basis, guiding them through the implementation process and empowering them to become successful administrators and advocates of Client's software solutions • Understand customer requirements and pain points, collaborating with cross[1]functional teams to simplify, enhance, and automate existing processes, thereby improving customer workflows • Develop expertise in governmental processes across multiple states to effectively address customer needs and provide tailored solutions • Collaborate closely with the engagement and adoption team to ensure a consistent and successful customer experience, facilitating training for new customers • Continually leverage and develop best practices for each data environment and customer vertical, driving implementation efficiencies for future projects • Gather and communicate customer feedback and feature requests, contributing to key product discussions and ensuring Client's remains a preferred and indispensable solution • Collaborate with internal departments at Client's to enhance delivery efficiency and effectiveness • Serve as a trusted advisor to both customers and Client's team members, providing valuable insights and guidance based on expertise and experience. Requirements and Preferred Experience: • 2+ years of experience working in the public sector in a relevant area such as Procurement, Budgeting, Community Development, Asset Management, Finance/Accounting, or similar • At least 2 years of experience in software implementation consulting or equivalent transferrable work with external Client’s • Strong knowledge and experience in analyzing and reporting large volumes of financial or other relevant data, with a solid understanding of governmental concepts and practices • Proficiency in training customers on software solutions to address key workflows and business processes • Ability to provide clear and effective phone support, assistance, and recommendations, fostering positive relationships with customers • Strong skills in conceptualization of patterns, modeling, and design, enabling efficient solution development • Advanced Excel skills, including the ability to use functions/formulas, format data (e.g., v-lookup, pivot tables), perform error-checking, and create properly formatted reports • Demonstrated track record of working in a fast-paced environment, effectively managing internal procedures and process improvements while collaborating with team members • Ability to adapt quickly to changes in product features and respond strategically to meet customer needs • Excellent interpersonal skills, including strong verbal and written communication skills, teamwork, and a commitment to exceptional customer service Seniority level
Seniority level Associate Employment type
Employment type Contract Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at ExaTech Inc by 2x Get notified about new Implementation Consultant jobs in
Chicago, IL . Chicago, IL $70,000.00-$75,000.00 5 days ago Chicago, IL $70,000.00-$75,000.00 5 days ago Implementation Consultant (Professional Services)
Chicago, IL $89,600.00-$125,000.00 2 days ago Elk Grove Village, IL $19.33-$39.23 2 weeks ago Chicago, IL $66,000.00-$90,000.00 3 weeks ago Chicago, IL $132,500.00-$302,400.00 40 minutes ago Chicago, IL $75,000.00-$105,000.00 2 weeks ago Senior Professional Services Consultant, West
Chicago, IL $119,000.00-$140,000.00 1 week ago Clinical Implementation Consultant (REMOTE)
Chicago, IL $86,700.00-$130,000.00 1 week ago Chicago, IL $84,400.00-$155,400.00 2 weeks ago Chicago, IL $59,400.00-$75,900.00 1 week ago Chicago, IL $75,000.00-$90,000.00 1 week ago Technical Consultant (Confirmit experience preferred)
Chicago, IL $75,000.00-$90,000.00 2 weeks ago NetSuite Senior Implementation Consultant
Chicago, IL $140,000.00-$180,000.00 3 days ago Chicago, IL $137,400.00-$240,400.00 5 days ago Strategic ISV Technical Solutions Consultant, ServiceNow
Chicago, IL $227,000.00-$320,000.00 2 days ago Implementation Manager - Healthcare Supply Chain Optimization
Chicago, IL $88,900.00-$155,500.00 1 week ago Manager, Technology Consulting (Implementation) - Employee Experience
Chicago, IL $134,500.00-$245,000.00 1 week ago Chicago, IL $100,000.00-$140,000.00 1 week ago Elk Grove Village, IL $15.00-$27.98 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr