Penn National Insurance
Job Description
Inservco Insurance Services, Inc., a wholly owned subsidiary of Penn National Insurance, is a leading third-party claims administration firm providing integrated risk management services. Inservco currently serves more than 700 customers.
As a subsidiary of Penn National Insurance, Inservco benefits from the financial strength and support of our parent company, who underwrites multiple lines of property and casualty products in various states and holds over $1.7 billion in assets.
About the Role:
Are you an experienced claims professional who thrives on resolving complex cases and making a meaningful impact? Join our dynamic claims team as a Senior Claims Representative, where you'll manage a diverse caseload and guide claims from investigation through resolution - all while working within best practices and industry standards.
You'll collaborate with internal and external stakeholders to deliver timely, fair, and legally compliant claim settlements that reflect our commitment to integrity and customer satisfaction.
Key Responsibilities:
Investigate, evaluate, and resolve claims in accordance with company guidelines, legal statutes, and policy provisions.
Manage an active caseload of 50-275 claims depending on division.
Negotiate settlements, pursue subrogation and salvage opportunities, and document claim files thoroughly.
Communicate effectively with claimants, insureds, legal and medical professionals, agents, and internal teams.
Attend hearings or court proceedings as necessary.
Prepare clear, accurate reports and maintain compliance with internal audit standards.
Participate in catastrophe response efforts as needed.
Apply sound judgment in verifying coverages, reserving, and pursuing the most effective resolution strategies.
Qualifications:
Education:
Associate's degree or equivalent experience required.
Continuing education or certifications such as AIC, SCLA, or Workers' Compensation courses (PA 10-13) preferred.
Experience:
Minimum of
5 years
in claims handling.
Technical Knowledge & Skills:
In-depth understanding of tort law, state regulations, and policy provisions.
Familiarity with insurance-related terminology across medical, legal, automotive, and construction contexts.
Proficiency in Microsoft Office Suite and claims management systems.
Strong communication, negotiation, and decision-making skills.
Ability to work independently and as part of a collaborative team.
What We're Looking For:
A strong business acumen with a customer-first mindset
Highly organized and results-driven
Adaptive to change and comfortable in ambiguous situations
Committed to personal development and peer mentorship
Strong sense of accountability and urgency
JOB REQUIREMENTS (as required by ADA - Americans with Disabilities Act) This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment. Must be able to see and effectively use a computer monitor. Must be able to operate a computer, keyboard and applicable printers and other general office equipment. Must be able to access and enter information accurately using automated systems. Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients. Must be able to present information to individuals and groups. Must be able to interpret and apply concepts that may or may not be based upon established guidelines. Must be able to maintain acceptable attendance and adhere to scheduled work hours. Must have a valid driver's license and be able to operate a motor vehicle. Must be able to travel, with overnight stays required. Why Penn National Insurance? Joining our team means becoming part of a supportive, inclusive, and growth-oriented environment where your expertise is truly valued. We offer a competitive salary, comprehensive benefits, and meaningful opportunities for career development and advancement. You'll have the chance to make a real impact-helping clients navigate complex claims while contributing to a company that prioritizes integrity, collaboration, and continuous improvement. Here, your voice matters, your work is recognized, and your professional growth is a shared priority.
Only candidates from the following states will be considered for opportunities with Penn National Insurance: Alabama, Delaware, Iowa, Maryland, Minnesota, North Carolina, New Jersey, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin.
About Us
Why Choose Penn National Insurance?
At Penn National Insurance, we're on a mission to help people feel secure and
make life better when bad things happen .
For over 106 years , we've been a trusted partner to individuals, families and businesses because we are a mutual insurance company where service and support for our policyholders are at the heart of everything we do.
We're not just a company-we're a community united by our core mission to
"Make Life Better."
Here, you'll find a place where your professional growth, success and personal well-being are our top priorities.
Your Career Journey: Empowering Your Growth
Your career should be more than just a job-it should empower you to feel secure, supported and inspired. At Penn National Insurance, we invest in your growth and celebrate your contributions with a comprehensive and competitive
total rewards
package. We're committed to supporting your journey and helping you thrive at every stage of your career. Key highlights include:
Benefits and Compensation : Generous 401(k) match, graded profit sharing, incentive compensation, and a wide range of benefits to support your financial health, physical well-being and career development. Flexibility : We offer remote and hybrid work options, flexible scheduling and a "dress-for-your-day" culture. Recognition : We celebrate your achievements, big and small, through employee recognition programs designed to honor your contributions. Your Employer of Choice: A Legacy of Trust and Strength
Joining Penn National Insurance means becoming part of a company with
over a century of experience , built on trust, innovation and strong relationships. From our beginnings as a mutual insurance company founded by farmers to our 100th anniversary in 2019, we've stayed true to our relationship-driven model, focusing on direct service and meaningful support.
Your Community: Making an Impact Together
Making life better
isn't just our mission-it's a value that guides everything we do. Our employees are at the heart of this mission, giving back through community engagement and charitable efforts. We proudly support our community through financial support and employee volunteering opportunities including our annual United Way campaign, where employee contributions and company matches make a significant impact each year.
Your Future: Building a Rewarding Career Path
We're not just offering a job; we're providing a fulfilling and rewarding career. We support your growth with a range of resources designed to help you build your skills and achieve your goals, including:
Continuing Education Support : Access to programs that help you enhance your knowledge, skills and educational goals along with 100% tuition reimbursement for academic studies. Professional Development Opportunities : Tailored designation programs to help you advance in your career such as CPCU, AINS, CPA, CISSP, and more. Long-Term Career Focus : With an average employee tenure of 14 years and many team members serving for over 40 years, we take pride in fostering a work environment that values long-term growth and development.
When you join us, you're not just starting a job-you're becoming part of a team that values your growth and invests in your future. Our commitment to long-term retention and employee development ensures that you will be part of a tradition and legacy of excellence that spans decades.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, creed, affectional and sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Consistent with the Americans with Disabilities Act (ADA) and EEOC guidance, it is the policy of Pennsylvania National Insurance to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to a HR Business Partner via telephone at 800-368-4764, or through email, HRBusinessPartner@pnat.com.
Inservco Insurance Services, Inc., a wholly owned subsidiary of Penn National Insurance, is a leading third-party claims administration firm providing integrated risk management services. Inservco currently serves more than 700 customers.
As a subsidiary of Penn National Insurance, Inservco benefits from the financial strength and support of our parent company, who underwrites multiple lines of property and casualty products in various states and holds over $1.7 billion in assets.
About the Role:
Are you an experienced claims professional who thrives on resolving complex cases and making a meaningful impact? Join our dynamic claims team as a Senior Claims Representative, where you'll manage a diverse caseload and guide claims from investigation through resolution - all while working within best practices and industry standards.
You'll collaborate with internal and external stakeholders to deliver timely, fair, and legally compliant claim settlements that reflect our commitment to integrity and customer satisfaction.
Key Responsibilities:
Investigate, evaluate, and resolve claims in accordance with company guidelines, legal statutes, and policy provisions.
Manage an active caseload of 50-275 claims depending on division.
Negotiate settlements, pursue subrogation and salvage opportunities, and document claim files thoroughly.
Communicate effectively with claimants, insureds, legal and medical professionals, agents, and internal teams.
Attend hearings or court proceedings as necessary.
Prepare clear, accurate reports and maintain compliance with internal audit standards.
Participate in catastrophe response efforts as needed.
Apply sound judgment in verifying coverages, reserving, and pursuing the most effective resolution strategies.
Qualifications:
Education:
Associate's degree or equivalent experience required.
Continuing education or certifications such as AIC, SCLA, or Workers' Compensation courses (PA 10-13) preferred.
Experience:
Minimum of
5 years
in claims handling.
Technical Knowledge & Skills:
In-depth understanding of tort law, state regulations, and policy provisions.
Familiarity with insurance-related terminology across medical, legal, automotive, and construction contexts.
Proficiency in Microsoft Office Suite and claims management systems.
Strong communication, negotiation, and decision-making skills.
Ability to work independently and as part of a collaborative team.
What We're Looking For:
A strong business acumen with a customer-first mindset
Highly organized and results-driven
Adaptive to change and comfortable in ambiguous situations
Committed to personal development and peer mentorship
Strong sense of accountability and urgency
JOB REQUIREMENTS (as required by ADA - Americans with Disabilities Act) This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment. Must be able to see and effectively use a computer monitor. Must be able to operate a computer, keyboard and applicable printers and other general office equipment. Must be able to access and enter information accurately using automated systems. Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients. Must be able to present information to individuals and groups. Must be able to interpret and apply concepts that may or may not be based upon established guidelines. Must be able to maintain acceptable attendance and adhere to scheduled work hours. Must have a valid driver's license and be able to operate a motor vehicle. Must be able to travel, with overnight stays required. Why Penn National Insurance? Joining our team means becoming part of a supportive, inclusive, and growth-oriented environment where your expertise is truly valued. We offer a competitive salary, comprehensive benefits, and meaningful opportunities for career development and advancement. You'll have the chance to make a real impact-helping clients navigate complex claims while contributing to a company that prioritizes integrity, collaboration, and continuous improvement. Here, your voice matters, your work is recognized, and your professional growth is a shared priority.
Only candidates from the following states will be considered for opportunities with Penn National Insurance: Alabama, Delaware, Iowa, Maryland, Minnesota, North Carolina, New Jersey, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin.
About Us
Why Choose Penn National Insurance?
At Penn National Insurance, we're on a mission to help people feel secure and
make life better when bad things happen .
For over 106 years , we've been a trusted partner to individuals, families and businesses because we are a mutual insurance company where service and support for our policyholders are at the heart of everything we do.
We're not just a company-we're a community united by our core mission to
"Make Life Better."
Here, you'll find a place where your professional growth, success and personal well-being are our top priorities.
Your Career Journey: Empowering Your Growth
Your career should be more than just a job-it should empower you to feel secure, supported and inspired. At Penn National Insurance, we invest in your growth and celebrate your contributions with a comprehensive and competitive
total rewards
package. We're committed to supporting your journey and helping you thrive at every stage of your career. Key highlights include:
Benefits and Compensation : Generous 401(k) match, graded profit sharing, incentive compensation, and a wide range of benefits to support your financial health, physical well-being and career development. Flexibility : We offer remote and hybrid work options, flexible scheduling and a "dress-for-your-day" culture. Recognition : We celebrate your achievements, big and small, through employee recognition programs designed to honor your contributions. Your Employer of Choice: A Legacy of Trust and Strength
Joining Penn National Insurance means becoming part of a company with
over a century of experience , built on trust, innovation and strong relationships. From our beginnings as a mutual insurance company founded by farmers to our 100th anniversary in 2019, we've stayed true to our relationship-driven model, focusing on direct service and meaningful support.
Your Community: Making an Impact Together
Making life better
isn't just our mission-it's a value that guides everything we do. Our employees are at the heart of this mission, giving back through community engagement and charitable efforts. We proudly support our community through financial support and employee volunteering opportunities including our annual United Way campaign, where employee contributions and company matches make a significant impact each year.
Your Future: Building a Rewarding Career Path
We're not just offering a job; we're providing a fulfilling and rewarding career. We support your growth with a range of resources designed to help you build your skills and achieve your goals, including:
Continuing Education Support : Access to programs that help you enhance your knowledge, skills and educational goals along with 100% tuition reimbursement for academic studies. Professional Development Opportunities : Tailored designation programs to help you advance in your career such as CPCU, AINS, CPA, CISSP, and more. Long-Term Career Focus : With an average employee tenure of 14 years and many team members serving for over 40 years, we take pride in fostering a work environment that values long-term growth and development.
When you join us, you're not just starting a job-you're becoming part of a team that values your growth and invests in your future. Our commitment to long-term retention and employee development ensures that you will be part of a tradition and legacy of excellence that spans decades.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, creed, affectional and sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Consistent with the Americans with Disabilities Act (ADA) and EEOC guidance, it is the policy of Pennsylvania National Insurance to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to a HR Business Partner via telephone at 800-368-4764, or through email, HRBusinessPartner@pnat.com.