KNOWLEDGE BUILDERS
Job Description
Project / Program CONNECTIONS
Provide support for child welfare applications and initiatives.
Day to Day: Day to Day tasks to be performed by candidate include: • Provide CONNECTIONS user support via in-person, email and telephone • Provide direct, on-site instruction to individual users and small groups • Provide instruction on newly released functionality • Deliver presentations to line staff • Monitor compliance with data entry requirements • Review training materials • Provide technical assistance with data warehouse
Mandatory Qualifications: IT Specialist - Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer. Mid-Level - - 36 - 60 months: Candidate is able to work independently, without assistance Requested
Qualifications: -
44 months of experience providing IT support in a Child Welfare environment. - 44 months of experience providing implementation support services for new application builds in a child welfare environment. - 44 months of experience providing on-site user support for a large scale (15k + users) distributed child welfare application. - 44 months of working on a large scale (15k+ users) roll out starting with a needs assessment, moving to production rollout and ending with ongoing support. - Bachelor's Degree
Project / Program CONNECTIONS
Provide support for child welfare applications and initiatives.
Day to Day: Day to Day tasks to be performed by candidate include: • Provide CONNECTIONS user support via in-person, email and telephone • Provide direct, on-site instruction to individual users and small groups • Provide instruction on newly released functionality • Deliver presentations to line staff • Monitor compliance with data entry requirements • Review training materials • Provide technical assistance with data warehouse
Mandatory Qualifications: IT Specialist - Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer. Mid-Level - - 36 - 60 months: Candidate is able to work independently, without assistance Requested
Qualifications: -
44 months of experience providing IT support in a Child Welfare environment. - 44 months of experience providing implementation support services for new application builds in a child welfare environment. - 44 months of experience providing on-site user support for a large scale (15k + users) distributed child welfare application. - 44 months of working on a large scale (15k+ users) roll out starting with a needs assessment, moving to production rollout and ending with ongoing support. - Bachelor's Degree