Digital Concierge

APPLY ONLINEIf you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.Maintain respectful and courteous relations with guests and crewFacilitate group and individual eLearning classes that support social media, photography, and videographyProvide guests with tips that enhance their photos prior to uploading and sharing with friends and familyWork with entertainment team to create digital challenges that reinforce key learnings throughout a cruiseMaintain a meeting room schedule for groups and Digital classesCreate a picture or video of the day program that can be shared in Lynn or via other interactive televisionsAttend shore excursions as an escort when time permits. Share destination photos with onboard and corporate teams.Work with shipboard IT to support meeting room audiovisual requestsSupport eLearning tablet guest check-out processesRunning day-to-day events of the caféFollow and abide by the rules and regulations of assigned cruise lineMaintain clean, neat, and orderly internet cafés at all timesEnsure proper, secure storage and tablet chargingWork directly with designated shore side digital team members and onboard teams ensure shipboard successSupport onboard APP content updates as neededProvide technical assistance related to iPhones and social media classes as neededOther duties as may be assignedNATURE OF WORK CONTACTSThis position reports directly to the designated shore side digital marketing team member, as well as the General Manager onboard each vessel. The position also necessitates good relations with all guests and crew onboard and by doing so creating a positive environment for enhanced revenue.TRAINING AND QUALIFICATIONSStrong communication and relationship building skills with guestsPassion for photography, videography, and social programsFamiliar with Facebook, Instagram, Twitter, TikTok and other social programsExcellent written, oral communication and presentational skills in EnglishCustomer Service, Marketing / Sales experienceBasic photo and video editing experienceAbility to perform minor trouble shooting on PC / wireless networks along with proficiency in Excel, Word, and other PC software applications.Strong computer and mobile phone knowledge (wireless internet experience and basic networking skills a plus)Internet savvy, sales-oriented management abilityAssociate degree or equivalent communications experience requiredStrong organizational skillsEQUAL OPPORTUNITY EMPLOYERIt is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.