Pima County
Web Administrator - Information Technology
Pima County, Tucson, Arizona, United States, 85701
Web Administrator
Pima County is seeking a skilled and passionate Web Administrator specializing in UX training to join our Web Team in the Information Technology Department. This role focuses on empowering County departments to create accessible, user-friendly, and effective web content through structured training, coaching, and digital resource development. You will work closely with departments ranging from public health to public works, helping staff understand and apply best practices in web usability, accessibility, and content management. The ideal candidate combines strong communication and teaching skills with a solid understanding of ADA compliance, UX principles, and web content strategy. This position will have a primary focus on training, digital accessibility, and user-centered content development. Key Responsibilities/What You'll Do: Coordinate, design, and deliver training programs for County departments on best practices in: Web content management systems (CMS) User-centered design ADA compliance and web accessibility (WCAG 2.1) SEO (search engine optimization) Web analytics and performance tools Develop and maintain a library of training resources, including: Step-by-step user guides SCORM-compliant e-learning modules Live workshops and one-on-one coaching Support County departments in applying usability and accessibility principles to their websites Collaborate with UX designers, developers, and department liaisons to continuously improve user experience across County web platforms Help analyze user survey data and feedback to inform content and training improvements In applying for this position, pay particular attention to the description that follows and to the preferred qualifications at the end of this posting, addressing each qualification in your application. This position is on site with the possibility of part-time telecommuting after 6 months of initial probation. Essential Functions: Responsible for day-to-day support of application systems; Evaluates alternative delivery mechanisms to satisfy customer requests; Provides independent technical and analytical support on specific application systems involving the design, development, construction, implementation and on-going support of systems, processes and methods; Designs, configures, installs, tests and monitors diverse software applications for Pima County departments; Troubleshoots assigned application systems and provides user support and problem resolution; Resolves user problems with application systems; Develops program enhancement designs; Performs unit testing and participates in system testing and associated validations of business applications; Develops documentation for programs, test plans, and validation protocols; Performs research and analysis relevant to assigned area of responsibility; Assists in defining the applications systems environment procedures and practices; Communicates information to and between the user community and other IT resources; Creates and updates system documentation; Captures and records actions taken in service desk management system per service desk procedures; Provides backup service desk application systems phone support. Minimum Qualifications: Bachelor's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS) or a closely related field as determined by the department head at the time of recruitment. OR: Associate's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely related field as determined by the department head at the time of recruitment AND two years of work experience in software development and maintenance. (Relevant experience and/or education from an accredited college or university may be substituted.) Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. Preferred Qualifications: Experience training users on enterprise-level CMS platforms (e.g., CivicPlus, Umbraco, Drupal, WordPress). Experience developing user-focused easy-to-follow training resources, such as written guides, tutorials, or SCORM-compliant e-learning modules. Experience with/knowledge of web accessibility (WCAG 2.1, ADA), and tools such as Axe, WAVE, Aquia Optimize (Monsido), or SiteImprove. Experience conducting or applying UX research (e.g., surveys, usability testing) to improve content or training. A clear professional resume that demonstrates relevant training, UX, and accessibility experience. Selection Procedure: Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. Supplemental Information: Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant's suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Physical/Sensory Requirements: Some positions require lifting equipment, climbing, working on towers, elevated or below grade platforms. All positions require the ability to identify industry standards color-coding of electrical wiring and components. Other physical and sensory abilities will be determined by position. Working Conditions: Working conditions will be determined by position. EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.
Pima County is seeking a skilled and passionate Web Administrator specializing in UX training to join our Web Team in the Information Technology Department. This role focuses on empowering County departments to create accessible, user-friendly, and effective web content through structured training, coaching, and digital resource development. You will work closely with departments ranging from public health to public works, helping staff understand and apply best practices in web usability, accessibility, and content management. The ideal candidate combines strong communication and teaching skills with a solid understanding of ADA compliance, UX principles, and web content strategy. This position will have a primary focus on training, digital accessibility, and user-centered content development. Key Responsibilities/What You'll Do: Coordinate, design, and deliver training programs for County departments on best practices in: Web content management systems (CMS) User-centered design ADA compliance and web accessibility (WCAG 2.1) SEO (search engine optimization) Web analytics and performance tools Develop and maintain a library of training resources, including: Step-by-step user guides SCORM-compliant e-learning modules Live workshops and one-on-one coaching Support County departments in applying usability and accessibility principles to their websites Collaborate with UX designers, developers, and department liaisons to continuously improve user experience across County web platforms Help analyze user survey data and feedback to inform content and training improvements In applying for this position, pay particular attention to the description that follows and to the preferred qualifications at the end of this posting, addressing each qualification in your application. This position is on site with the possibility of part-time telecommuting after 6 months of initial probation. Essential Functions: Responsible for day-to-day support of application systems; Evaluates alternative delivery mechanisms to satisfy customer requests; Provides independent technical and analytical support on specific application systems involving the design, development, construction, implementation and on-going support of systems, processes and methods; Designs, configures, installs, tests and monitors diverse software applications for Pima County departments; Troubleshoots assigned application systems and provides user support and problem resolution; Resolves user problems with application systems; Develops program enhancement designs; Performs unit testing and participates in system testing and associated validations of business applications; Develops documentation for programs, test plans, and validation protocols; Performs research and analysis relevant to assigned area of responsibility; Assists in defining the applications systems environment procedures and practices; Communicates information to and between the user community and other IT resources; Creates and updates system documentation; Captures and records actions taken in service desk management system per service desk procedures; Provides backup service desk application systems phone support. Minimum Qualifications: Bachelor's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS) or a closely related field as determined by the department head at the time of recruitment. OR: Associate's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely related field as determined by the department head at the time of recruitment AND two years of work experience in software development and maintenance. (Relevant experience and/or education from an accredited college or university may be substituted.) Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. Preferred Qualifications: Experience training users on enterprise-level CMS platforms (e.g., CivicPlus, Umbraco, Drupal, WordPress). Experience developing user-focused easy-to-follow training resources, such as written guides, tutorials, or SCORM-compliant e-learning modules. Experience with/knowledge of web accessibility (WCAG 2.1, ADA), and tools such as Axe, WAVE, Aquia Optimize (Monsido), or SiteImprove. Experience conducting or applying UX research (e.g., surveys, usability testing) to improve content or training. A clear professional resume that demonstrates relevant training, UX, and accessibility experience. Selection Procedure: Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. Supplemental Information: Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant's suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Physical/Sensory Requirements: Some positions require lifting equipment, climbing, working on towers, elevated or below grade platforms. All positions require the ability to identify industry standards color-coding of electrical wiring and components. Other physical and sensory abilities will be determined by position. Working Conditions: Working conditions will be determined by position. EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.