Bowie State University
Resident Director/Mailroom Coordinator
Bowie State University, Bowie, Maryland, United States, 20715
Resident Director/Mailroom Coordinator
Supervises and administers activities of a residence hall. Manager is given room and board at the residence hall as part of the employment package. Duties include oversight of maintenance and renovation, purchase and inventory of supplies, assignment of rooms and summer housing, housekeeping functions, and management of student conduct and discipline. Staff Supervisor: Ensure staff compliance with established Residence Life and University Policies. Train and support RAs on an ongoing basis in all aspects that would facilitate the successful completion of the RA performance program. Plan and implement staff development to aid the RAs in developing positive group dynamics and the formation of a cohesive team unit. Continue training efforts on an ongoing basis with the staff through individual conferences, staff meetings, and regular staff development efforts. Support and supervise RAs and the Desk Assistants (DAs) in their administrative assignments ensuring accuracy, timeliness and completeness. Evaluate the performance of RAs and the DA on a regular basis. Provide opportunities for staff to receive feedback about the quality and effectiveness of their work. Formally evaluate the performance of RAs during the departmental evaluation process, which occurs once each semester. Lead effective weekly individual and group meetings with RAs. Develop and maintain staff awareness of campus/community issues through training, programming, individual contacts and role modeling. Administrator: Establish and maintain office hours with a minimum of two hours per day unless otherwise approved by supervisor in assigned building to ensure availability to staff and students. The RD may be asked to assist with Central Office coverage from time to time. When necessary, cover building front desk from 8 a.m.
Noon in the absence of DAs. Attend individual and area staff meetings (as scheduled) and participate in on-going staff development activities as determined by the AD for Student & Staff Initiatives. Conduct a minimum of four (4) programs/events aligned with university, division, and/or department strategic objectives in the residence halls or for the department. Attend and participate in programs, events, and staff development activities as outlined by the department or the division. Attend regularly scheduled departmental meetings. Conduct assigned responsibilities associated with checking in/out students and other administrative processes related to housing residents. Assist the Room Assignments Coordinator or designated staff at the beginning of each semester in double checking when students check-in and if they properly checked into their assigned room. Record any changes and communicate any inconsistencies to the Room Assignments Coordinator. Maintain all appropriate hall documentation related to physical plant management and inventory control (i.e., service request log, weekly walk-through reports, room condition reports, and log of emergency calls, etc.) Promote and develop management procedures and practices that preserve and enhance facilities by conducting regular equipment and building inventories. Offer recommendations for the purchase of furnishings and equipment, the improvement of housekeeping services, preventative maintenance, vandalism programs, and safety measures. Conduct regular building tours. Investigate reported damages and implement the damage billing process as necessary and communicate with the area office. Submit monthly charges for fines and damages to the Room Assignments Coordinator. Conduct monthly health and Safety inspections. Coordinate and implement the distribution of keys. Communicate policies to both staff and residents, especially at the beginning and the end of each semester. Maintains appropriate judicial documentation. Participate in daily and weekend duty coverage. Staff will be expected to equally share responsibilities associated with duty coverage of the year-round communities and break housing buildings when classes are not in session and during vacation/holiday periods. In conjunction with the Office of Public Safety, conduct fire drills as scheduled by the Assistant Director for Housing Services. Complete sections of the annual report by designated deadlines. Mailroom Coordinator: Coordinate with the Director of Residence Life regarding mailroom operations, hiring student workers, and establishing mailroom operating hours for each academic year. Collaborate with the University Mail Room and Central Receiving to receive USPS mail and packages for traditional hall residential students. Update the mail system software to alert students of mail and packages for pick-up. Supervise student workers, establishing work schedules, hosting staff training and regularly scheduled meetings, and updating processes as necessary. Create an information database about mailroom operations. Establish a regular communication schedule with the campus community regarding mailroom operations. Required Knowledge, Skills & Abilities: Excellent interpersonal skills Ability to develop and/or utilize schedules, records, reports, and forms to organize time, supervise staff, and manage a residence facility Demonstrated awareness and commitment to effectively establishing relationships and positive communications across multiple dimensions of diversity, including, but not limited to race, gender, physical limitations, class, or religious perspectives Knowledge of Microsoft Word and Excel required Strong communication skills and a commitment to customer service Competence in relational, interactive, and confrontational skills Experience working with a mailroom operation system. Minimum Training & Experience: Bachelor's degree required Minimum three years of residential professional or para-professional experience Preferred Qualifications: Master's degree in higher education administration, counseling, social justice education or a related field. Higher education administration experience. Strong counseling skills. Supervisory experience. A passion for, and experience with, working with students, families and colleagues of diverse backgrounds. Additional Job Information: Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement account. Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students. Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment. The University will stress equal access for employees and applicants for employment to all programs and services provided by the University both on and off campus. The University will also provide equal opportunity and an atmosphere of nondiscrimination with respect to women and members of minority groups in all its operations. In addition, the University shall promote equal opportunity and equal treatment through a positive and continuing Affirmative Action Program. The University makes, and will continue to make, reasonable accommodations to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the University's business. In addition, employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in, or may have engaged in, activities such as filing a complaint, assisting or participating in an investigation, compliance review or hearing, or opposing any act or practice made unlawful, or exercising any other right protected by Section 503 of the Rehabilitation Act of 1973, as amended or the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended.
Supervises and administers activities of a residence hall. Manager is given room and board at the residence hall as part of the employment package. Duties include oversight of maintenance and renovation, purchase and inventory of supplies, assignment of rooms and summer housing, housekeeping functions, and management of student conduct and discipline. Staff Supervisor: Ensure staff compliance with established Residence Life and University Policies. Train and support RAs on an ongoing basis in all aspects that would facilitate the successful completion of the RA performance program. Plan and implement staff development to aid the RAs in developing positive group dynamics and the formation of a cohesive team unit. Continue training efforts on an ongoing basis with the staff through individual conferences, staff meetings, and regular staff development efforts. Support and supervise RAs and the Desk Assistants (DAs) in their administrative assignments ensuring accuracy, timeliness and completeness. Evaluate the performance of RAs and the DA on a regular basis. Provide opportunities for staff to receive feedback about the quality and effectiveness of their work. Formally evaluate the performance of RAs during the departmental evaluation process, which occurs once each semester. Lead effective weekly individual and group meetings with RAs. Develop and maintain staff awareness of campus/community issues through training, programming, individual contacts and role modeling. Administrator: Establish and maintain office hours with a minimum of two hours per day unless otherwise approved by supervisor in assigned building to ensure availability to staff and students. The RD may be asked to assist with Central Office coverage from time to time. When necessary, cover building front desk from 8 a.m.
Noon in the absence of DAs. Attend individual and area staff meetings (as scheduled) and participate in on-going staff development activities as determined by the AD for Student & Staff Initiatives. Conduct a minimum of four (4) programs/events aligned with university, division, and/or department strategic objectives in the residence halls or for the department. Attend and participate in programs, events, and staff development activities as outlined by the department or the division. Attend regularly scheduled departmental meetings. Conduct assigned responsibilities associated with checking in/out students and other administrative processes related to housing residents. Assist the Room Assignments Coordinator or designated staff at the beginning of each semester in double checking when students check-in and if they properly checked into their assigned room. Record any changes and communicate any inconsistencies to the Room Assignments Coordinator. Maintain all appropriate hall documentation related to physical plant management and inventory control (i.e., service request log, weekly walk-through reports, room condition reports, and log of emergency calls, etc.) Promote and develop management procedures and practices that preserve and enhance facilities by conducting regular equipment and building inventories. Offer recommendations for the purchase of furnishings and equipment, the improvement of housekeeping services, preventative maintenance, vandalism programs, and safety measures. Conduct regular building tours. Investigate reported damages and implement the damage billing process as necessary and communicate with the area office. Submit monthly charges for fines and damages to the Room Assignments Coordinator. Conduct monthly health and Safety inspections. Coordinate and implement the distribution of keys. Communicate policies to both staff and residents, especially at the beginning and the end of each semester. Maintains appropriate judicial documentation. Participate in daily and weekend duty coverage. Staff will be expected to equally share responsibilities associated with duty coverage of the year-round communities and break housing buildings when classes are not in session and during vacation/holiday periods. In conjunction with the Office of Public Safety, conduct fire drills as scheduled by the Assistant Director for Housing Services. Complete sections of the annual report by designated deadlines. Mailroom Coordinator: Coordinate with the Director of Residence Life regarding mailroom operations, hiring student workers, and establishing mailroom operating hours for each academic year. Collaborate with the University Mail Room and Central Receiving to receive USPS mail and packages for traditional hall residential students. Update the mail system software to alert students of mail and packages for pick-up. Supervise student workers, establishing work schedules, hosting staff training and regularly scheduled meetings, and updating processes as necessary. Create an information database about mailroom operations. Establish a regular communication schedule with the campus community regarding mailroom operations. Required Knowledge, Skills & Abilities: Excellent interpersonal skills Ability to develop and/or utilize schedules, records, reports, and forms to organize time, supervise staff, and manage a residence facility Demonstrated awareness and commitment to effectively establishing relationships and positive communications across multiple dimensions of diversity, including, but not limited to race, gender, physical limitations, class, or religious perspectives Knowledge of Microsoft Word and Excel required Strong communication skills and a commitment to customer service Competence in relational, interactive, and confrontational skills Experience working with a mailroom operation system. Minimum Training & Experience: Bachelor's degree required Minimum three years of residential professional or para-professional experience Preferred Qualifications: Master's degree in higher education administration, counseling, social justice education or a related field. Higher education administration experience. Strong counseling skills. Supervisory experience. A passion for, and experience with, working with students, families and colleagues of diverse backgrounds. Additional Job Information: Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement account. Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students. Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment. The University will stress equal access for employees and applicants for employment to all programs and services provided by the University both on and off campus. The University will also provide equal opportunity and an atmosphere of nondiscrimination with respect to women and members of minority groups in all its operations. In addition, the University shall promote equal opportunity and equal treatment through a positive and continuing Affirmative Action Program. The University makes, and will continue to make, reasonable accommodations to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the University's business. In addition, employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in, or may have engaged in, activities such as filing a complaint, assisting or participating in an investigation, compliance review or hearing, or opposing any act or practice made unlawful, or exercising any other right protected by Section 503 of the Rehabilitation Act of 1973, as amended or the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended.