Aston Carter
Shipper Support Case Specialist
Note: Seeking employees that are forward thinkers, problem solvers, and relationship builders! With the use of AI and Chat GBT this team is paving the way for innovation when it comes to client support within the transportation industry. Proficiency in excel is a must!
Job Description
Join our dynamic Shipper Support Case Team to provide essential support to vendors and sellers utilizing inbound transportation services. As a Shipper Support Case Specialist, you will play a crucial role in resolving operational challenges, ensuring service quality, and maintaining strong relationships with our extensive shipper network.
Responsibilities
Process and resolve shipper support cases through our proprietary communication platform. Research and resolve missed pickup issues and other transportation disruptions. Maintain case resolution goal rate. Conduct proactive outreach calls when necessary. Document case resolutions and maintain accurate records for continual improvements. Collaborate with carriers and vendors to ensure successful freight pickup and delivery. Apply critical thinking skills to solve complex logistics challenges.
Essential Skills
Strong analytical and problem-solving abilities. Excellent written and verbal communication skills. Basic computer proficiency, including experience with spreadsheets and data filtering. Ability to work independently and think critically. Strong attention to detail and accuracy. Customer service orientation.
Additional Skills & Qualifications
Familiarity with transportation terms and supply chain concepts. Experience with AI and Large Language Models. Previous experience in logistics, banking, insurance, or related fields requiring data analysis. Experience in roles requiring verification and validation of information. Track record of career growth in previous positions.
Work Environment
This is a hybrid role, with three days working in-office at the AZA1 Building in Tempe. The position follows a Monday to Friday schedule from 8:30 AM to 5:00 PM. The role offers comprehensive training, opportunities for career growth, and upon conversion to full-time employment, competitive pay increase, full benefits, vacation time, and college tuition support.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Tempe, AZ.
Application Deadline
This position is anticipated to close on Aug 22, 2025.
Note: Seeking employees that are forward thinkers, problem solvers, and relationship builders! With the use of AI and Chat GBT this team is paving the way for innovation when it comes to client support within the transportation industry. Proficiency in excel is a must!
Job Description
Join our dynamic Shipper Support Case Team to provide essential support to vendors and sellers utilizing inbound transportation services. As a Shipper Support Case Specialist, you will play a crucial role in resolving operational challenges, ensuring service quality, and maintaining strong relationships with our extensive shipper network.
Responsibilities
Process and resolve shipper support cases through our proprietary communication platform. Research and resolve missed pickup issues and other transportation disruptions. Maintain case resolution goal rate. Conduct proactive outreach calls when necessary. Document case resolutions and maintain accurate records for continual improvements. Collaborate with carriers and vendors to ensure successful freight pickup and delivery. Apply critical thinking skills to solve complex logistics challenges.
Essential Skills
Strong analytical and problem-solving abilities. Excellent written and verbal communication skills. Basic computer proficiency, including experience with spreadsheets and data filtering. Ability to work independently and think critically. Strong attention to detail and accuracy. Customer service orientation.
Additional Skills & Qualifications
Familiarity with transportation terms and supply chain concepts. Experience with AI and Large Language Models. Previous experience in logistics, banking, insurance, or related fields requiring data analysis. Experience in roles requiring verification and validation of information. Track record of career growth in previous positions.
Work Environment
This is a hybrid role, with three days working in-office at the AZA1 Building in Tempe. The position follows a Monday to Friday schedule from 8:30 AM to 5:00 PM. The role offers comprehensive training, opportunities for career growth, and upon conversion to full-time employment, competitive pay increase, full benefits, vacation time, and college tuition support.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Tempe, AZ.
Application Deadline
This position is anticipated to close on Aug 22, 2025.