DARCARS
Guest Experience Representative DARCARS Rockville
DARCARS, Rockville, Maryland, United States, 20850
Guest Experience Representative
DARCARS Automotive Group is now hiring for a Guest Experience Representative! As the GEM you are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. You greet customers as they enter the showroom and direct them to the appropriate party in accordance with dealership policies and answer basic inquiries. The receptionist intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers. In this role, you'll: Greet customers and determine the nature of their visit. Direct customers to the correct department, notify the appropriate service advisor that a customer is waiting, or introduce the customer to a service advisor. Answer basic customer inquiries and refer more extensive inquiries to the appropriate person. Enter data into computer operated prospect tracking system. Manage switch board. Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold. Take thorough messages indicating the caller's first and last name, company name if applicable, the time, and the message the caller wishes to leave. Communicate messages to all appropriate parties in a timely manner. Provide basic information to callers who have general inquiries. Update and distribute company telephone roster when necessary. Perform clerical duties and accounting duties as assigned by controller or GSM. Other duties assigned by management. Make transaction receipts for service department *if applicable Qualifications: Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers Strong communication skills with both customers and DARCARS employees Ability to speak multiple languages (Spanish and Chinese) is a plus! Demonstrated commitment to customer service Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers Previous customer service experience preferred but not required Requires the ability to sit for long periods of time Be able to work in a fast-paced environment Be a team player Must be able to work a flexible schedule, evenings and weekends Must have a valid driver's license and acceptable safe driving record High school diploma or equivalent (GED) Must be at least eighteen years of age Must be able to pass pre-employment screen (background) Benefits: Medical, vision, dental insurance available Short-term and long-term disability plans Life Insurance 401(k) Paid Holidays & PTO Employee discounts on vehicle purchases, parts and service repairs Internal career advancement opportunities Opportunities to join our community service initiatives We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
DARCARS Automotive Group is now hiring for a Guest Experience Representative! As the GEM you are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. You greet customers as they enter the showroom and direct them to the appropriate party in accordance with dealership policies and answer basic inquiries. The receptionist intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers. In this role, you'll: Greet customers and determine the nature of their visit. Direct customers to the correct department, notify the appropriate service advisor that a customer is waiting, or introduce the customer to a service advisor. Answer basic customer inquiries and refer more extensive inquiries to the appropriate person. Enter data into computer operated prospect tracking system. Manage switch board. Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold. Take thorough messages indicating the caller's first and last name, company name if applicable, the time, and the message the caller wishes to leave. Communicate messages to all appropriate parties in a timely manner. Provide basic information to callers who have general inquiries. Update and distribute company telephone roster when necessary. Perform clerical duties and accounting duties as assigned by controller or GSM. Other duties assigned by management. Make transaction receipts for service department *if applicable Qualifications: Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers Strong communication skills with both customers and DARCARS employees Ability to speak multiple languages (Spanish and Chinese) is a plus! Demonstrated commitment to customer service Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers Previous customer service experience preferred but not required Requires the ability to sit for long periods of time Be able to work in a fast-paced environment Be a team player Must be able to work a flexible schedule, evenings and weekends Must have a valid driver's license and acceptable safe driving record High school diploma or equivalent (GED) Must be at least eighteen years of age Must be able to pass pre-employment screen (background) Benefits: Medical, vision, dental insurance available Short-term and long-term disability plans Life Insurance 401(k) Paid Holidays & PTO Employee discounts on vehicle purchases, parts and service repairs Internal career advancement opportunities Opportunities to join our community service initiatives We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.