Clearance Jobs
Top Secret/SCI Ticket Coordinator
Monitor ticket queue to ensure tickets are assigned, worked and resolved in accordance with defined Service Level Agreements (SLAs). Positions are shift-based work providing 12x5 coverage. The level 1 ticket coordinator shall possess the following capabilities to perform the following routine tasks: Monitoring the queues and assigning tickets Verify correct routing of tickets and reroute incorrect tickets Assign and prioritize tickets to support resources based on location and required skillset Notify on-site resources of critical or high priority tickets Coordinate ticket resolution activities with end-users to include scheduling of on-site visit and follow-up Maintain proper ticket status for all tickets within a defined queue Document resolution activities in tickets including tasks such as end-user communications, interactions with end-user, and ticket closure Job Requirements: TS/SCI with Full Scope Polygraph Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate's degree and two (2) years of experience. Travel 0 - 10% EEOC Equal Opportunity Employer & Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet Group id: 10490032
Monitor ticket queue to ensure tickets are assigned, worked and resolved in accordance with defined Service Level Agreements (SLAs). Positions are shift-based work providing 12x5 coverage. The level 1 ticket coordinator shall possess the following capabilities to perform the following routine tasks: Monitoring the queues and assigning tickets Verify correct routing of tickets and reroute incorrect tickets Assign and prioritize tickets to support resources based on location and required skillset Notify on-site resources of critical or high priority tickets Coordinate ticket resolution activities with end-users to include scheduling of on-site visit and follow-up Maintain proper ticket status for all tickets within a defined queue Document resolution activities in tickets including tasks such as end-user communications, interactions with end-user, and ticket closure Job Requirements: TS/SCI with Full Scope Polygraph Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate's degree and two (2) years of experience. Travel 0 - 10% EEOC Equal Opportunity Employer & Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet Group id: 10490032