Clearance Jobs
Ticket Coordinator
Intel Agency (NSA, CIA, FBI, etc) Full Scope Polygraph IT - Support Fort Meade, MD (On-Site/Office) Job Duties
Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring dedicated queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams. Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved. Ensuring proper assignment of tickets as well as facilitation of resource allocation based on workload. Requirements
Must have 1 year of experience in either a customer centric environment such as an office administrative role or within a communications/project management role. Must be able to multi-task, communicate clearly and handle a high stress environment. Group id: 10110693a
Intel Agency (NSA, CIA, FBI, etc) Full Scope Polygraph IT - Support Fort Meade, MD (On-Site/Office) Job Duties
Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring dedicated queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams. Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved. Ensuring proper assignment of tickets as well as facilitation of resource allocation based on workload. Requirements
Must have 1 year of experience in either a customer centric environment such as an office administrative role or within a communications/project management role. Must be able to multi-task, communicate clearly and handle a high stress environment. Group id: 10110693a