Clearance Jobs
Tier II Service Desk Technician
TENAX Technologies is currently seeking a Tier II Service Desk Technician to provide technical support at Beltsville, MD. The IT Service Desk Technician will provide high-level service to end-users while troubleshooting advanced hardware, software, and network issues. The ideal candidate must possess excellent customer service skills and the ability to effectively communicate technical information to non-technical users. Key Responsibilities: Respond to and resolve service requests from end-users via phone, email, or ticketing system. Provide advanced technical support for hardware, software, and network issues, including installing and maintaining workstations and servers as a technical generalist. Manage user accounts and the operations of systems, including performing simple troubleshooting and making moves, additions, and changes to each system. Coordinate with other team members in the completion of assigned projects and serve as a point of contact for staff for computer IT and standards guidance. Collaborate with Tier I support to identify and escalate complex issues to Tier III support as necessary. Install and configure software applications. Provide end-user training and support for productivity software. Develop and maintain technical documentation and standard operating procedures. Participate in on-call rotation for after-hours support. Requirements: Associate or bachelor's degree in a related field required; relevant certifications preferred. CompTIA Security+ certification, or IAT equivalent is required. Minimum of 3-5 years of experience in a technical support role, preferably in a helpdesk or service desk environment. Experience with Windows operating systems, Microsoft Office, and other productivity software. Knowledge of advanced networking concepts and troubleshooting techniques. Experience with Active Directory, Exchange, and other enterprise-level applications. Strong customer service skills and ability to communicate technical information to non-technical users. Ability to work independently and in a team environment. Strong problem-solving skills.
TENAX Technologies is currently seeking a Tier II Service Desk Technician to provide technical support at Beltsville, MD. The IT Service Desk Technician will provide high-level service to end-users while troubleshooting advanced hardware, software, and network issues. The ideal candidate must possess excellent customer service skills and the ability to effectively communicate technical information to non-technical users. Key Responsibilities: Respond to and resolve service requests from end-users via phone, email, or ticketing system. Provide advanced technical support for hardware, software, and network issues, including installing and maintaining workstations and servers as a technical generalist. Manage user accounts and the operations of systems, including performing simple troubleshooting and making moves, additions, and changes to each system. Coordinate with other team members in the completion of assigned projects and serve as a point of contact for staff for computer IT and standards guidance. Collaborate with Tier I support to identify and escalate complex issues to Tier III support as necessary. Install and configure software applications. Provide end-user training and support for productivity software. Develop and maintain technical documentation and standard operating procedures. Participate in on-call rotation for after-hours support. Requirements: Associate or bachelor's degree in a related field required; relevant certifications preferred. CompTIA Security+ certification, or IAT equivalent is required. Minimum of 3-5 years of experience in a technical support role, preferably in a helpdesk or service desk environment. Experience with Windows operating systems, Microsoft Office, and other productivity software. Knowledge of advanced networking concepts and troubleshooting techniques. Experience with Active Directory, Exchange, and other enterprise-level applications. Strong customer service skills and ability to communicate technical information to non-technical users. Ability to work independently and in a team environment. Strong problem-solving skills.