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Venatore is seeking junior Service Desk Tier 1 technician on our SCITES Program, currently in year one of a seven-year contract.
Position is based in Doral, FL the location of the US Southern Command (USSOUTHCOM) Headquarters.
DESCRIPTION:
Will maintain our customer’s (USSOUTHCOM) Service Desk by supporting telephone calls to the Help Desk. Responsible for taking care of client calls for IT issues on the network, documenting them on trouble tickets, performing initial troubleshooting of the problem, and potentially remote into the client’s workstation to better solve the problem.
Chosen individual will provide the first level of support in providing and documenting technical solutions on the IT network.
Job Responsibilities:
Provides troubleshooting and technical solutions for clients on the IT network.
Experience providing Service Desk Tier 1, overall IT support (system hardware and software) activities and general desktop troubleshooting
Experience with Windows 10, Active Directory, Internet Explorer, ServiceNow Trouble Ticketing, OneNote, SharePoint, Office 2016, Office 365
Desktop, Laptop, and PC Platforms; network and standalone printers/copier/scanners.
Experience with MS Exchange User Accounts
Follows designated standards and adheres to processes and policies.
Strong communication skills (oral and written) and problem-solving abilities
High level of motivation, self-starter, ability to quickly identify what needs to be accomplished
Ability to juggle multiple projects, priorities and re-prioritize IAW service desk procedures
Well organized and detail-oriented with good follow-up skills
Good communication skills to interact with team members, customers, and support personnel
Travel: None.
Hardware Used or Serviced:
Dell Laptops/ PCs
HP Printers
Samsung Monitors
Emerson Switch Boxes
Software/Applications Used or Serviced:
ServiceNow Trouble Ticketing
Microsoft Office 2016
Office 365
Microsoft Active Directory
Microsoft Exchange
HP FutureSmart
Device Manager
Required Qualifications:
Active Secret (TS/SCI eligible) clearance
2+ years of experience.
DoD 8570 IAT Level II compliance (e.g., CompTIA Security+ CE is required plus Microsoft MD-100 certification).
Desired Qualifications:
ITIL v3 Foundation certification
Associates Degree
Experience with Thick clients (desktop computers), Thin client (virtual desktops) (VMWare), and Networks (client-server)
MS Exchange User Accounts
PKI technologies
Adobe Reader
Java
Prior military experience
MCSA or Azure Associate Administrator
Venatore is seeking junior Service Desk Tier 1 technician on our SCITES Program, currently in year one of a seven-year contract.
Position is based in Doral, FL the location of the US Southern Command (USSOUTHCOM) Headquarters.
DESCRIPTION:
Will maintain our customer’s (USSOUTHCOM) Service Desk by supporting telephone calls to the Help Desk. Responsible for taking care of client calls for IT issues on the network, documenting them on trouble tickets, performing initial troubleshooting of the problem, and potentially remote into the client’s workstation to better solve the problem.
Chosen individual will provide the first level of support in providing and documenting technical solutions on the IT network.
Job Responsibilities:
Provides troubleshooting and technical solutions for clients on the IT network.
Experience providing Service Desk Tier 1, overall IT support (system hardware and software) activities and general desktop troubleshooting
Experience with Windows 10, Active Directory, Internet Explorer, ServiceNow Trouble Ticketing, OneNote, SharePoint, Office 2016, Office 365
Desktop, Laptop, and PC Platforms; network and standalone printers/copier/scanners.
Experience with MS Exchange User Accounts
Follows designated standards and adheres to processes and policies.
Strong communication skills (oral and written) and problem-solving abilities
High level of motivation, self-starter, ability to quickly identify what needs to be accomplished
Ability to juggle multiple projects, priorities and re-prioritize IAW service desk procedures
Well organized and detail-oriented with good follow-up skills
Good communication skills to interact with team members, customers, and support personnel
Travel: None.
Hardware Used or Serviced:
Dell Laptops/ PCs
HP Printers
Samsung Monitors
Emerson Switch Boxes
Software/Applications Used or Serviced:
ServiceNow Trouble Ticketing
Microsoft Office 2016
Office 365
Microsoft Active Directory
Microsoft Exchange
HP FutureSmart
Device Manager
Required Qualifications:
Active Secret (TS/SCI eligible) clearance
2+ years of experience.
DoD 8570 IAT Level II compliance (e.g., CompTIA Security+ CE is required plus Microsoft MD-100 certification).
Desired Qualifications:
ITIL v3 Foundation certification
Associates Degree
Experience with Thick clients (desktop computers), Thin client (virtual desktops) (VMWare), and Networks (client-server)
MS Exchange User Accounts
PKI technologies
Adobe Reader
Java
Prior military experience
MCSA or Azure Associate Administrator