Ogury
Senior Customer Success Manager
Ogury is scaling fast, and as we expand our footprint across the U.S., we're on the lookout for a Senior Customer Success Manager to join our team and help drive meaningful impact across the East Coast region. In this role, you'll act as the linchpin across client relationships and campaign executionworking hand-in-hand with Sales and AdOps to ensure we're delivering best-in-class campaign performance and an exceptional client experience. You'll be at the center of it all, managing the end-to-end campaign lifecycle with a proactive, strategic mindset and a genuine passion for client success. No two days will look the same. From launch prep to performance optimization, you'll be a trusted partner to both internal teams and external stakeholdersmaking sure everything runs smoothly, insights are shared, and our clients stay happy and engaged. This role reports into our Director of Customer Success and is based in our New York City office, where we encourage team members to join us in-person at least two days per week. Our office time is focused on collaboration, connection, and cross-functional problem-solvingbringing together talented, curious people to do great work, together. Why You Will Love This Role
Make a real impact
You'll be at the heart of client relationships, driving campaign success and long-term partnerships across key U.S. markets. Work with great people
Collaborate with smart, passionate teammates across Sales, AdOps, and Strategy in a supportive, high-performing environment. Own your day-to-day
Every day brings variety and autonomyno micromanagement, just the trust and tools to deliver results. What You Will Be Doing
Build strong partnerships
Develop and maintain long-lasting relationships with key clients and agency stakeholders. You'll be their go-to resource, advocate, and trusted partner. Own campaign execution
Manage the full lifecycle of a campaignfrom setup and activation to performance reporting and post-campaign analysis. Lead your agency patch
Serve as the first point of contact and line of defense for all campaign needs, ensuring seamless communication and resolution of any issues. Stay informed
Become a subject matter expert in all things Ogury and the broader adtech landscape. Our industry evolves quickly, and staying ahead is part of the job. Provide strategic counsel
Offer thoughtful, tailored recommendations aligned with client goals, KPIs, and business objectivesbacked by insights and a consultative approach. Identify growth opportunities
Spot potential for account expansion and work collaboratively with Sales to drive retention and incremental revenue. Deliver high-impact service
Champion Ogury's solutions by ensuring clients receive high-quality support, campaign success, and measurable value. Represent Ogury externally
Attend client meetings, industry events, and social engagements to deepen relationships and position Ogury as a trusted leader in the space. Collaborate cross-functionally
Work closely with internal teams across AdOps, Sales, and Product to ensure a coordinated, results-driven client experience. Manage and mitigate risk
Anticipate challenges early in campaign setup or briefing, flag potential issues, and work proactively toward successful resolutions. Leverage insights
Use Ogury's proprietary tools to uncover data-driven stories, delivering actionable insights and performance learnings that add value to every campaign. What You Will Bring To Ogury
Client-facing experience within the digital advertising industry. Hands-on experience in mobile and programmatic advertising is required. Strong attention to detail and the ability to deliver results in a fast-paced, dynamic environmenteven under tight deadlines. A mindset of ownership and accountabilityyou take initiative and follow through. A strong analytical approach with the ability to translate data into valuable insights and compelling narratives. Creative problem-solving skills and a passion for continuous improvement. Proficiency in Excel, PowerPoint, the Microsoft Office Suite, and Google Suite. Excellent communication and presentation skillsyou're confident, clear, and engaging. A natural ability to build trust and credibility with both external clients and internal stakeholdersyou're the expert, and it shows. Highly organized with exceptional attention to detailyou keep projects moving and nothing falls through the cracks. A growth mindset and drive to succeedyou're motivated to take ownership of your agency patch and make it thrive. $80,000 - $95,000 a year. In compliance with state specific Pay Transparency Acts, we strive to provide this same visibility towards compensation for all of our teams, globally. The salary for the Senior Customer Success Manager role is: $80,000 - $95,000 annually, in addition to annual variable compensation, dependent upon relevant experience and location. Applications will close on September 15, 2025. At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. While benefits may vary by location, here's a glimpse of what you can typically expect when you join our team: a competitive compensation package, flexibility in working hours and location, comprehensive benefits coverage, 401K plan with a company match, generous holiday and leave allowance, in addition to national holidays, a strong focus on the well-being of our team members, with access to both physical and mental health resources, and more. We thank you in advance for your interest in Ogury! At Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws. We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process. Please note that this position is for an existing vacancy and is open to all qualified candidates.
Ogury is scaling fast, and as we expand our footprint across the U.S., we're on the lookout for a Senior Customer Success Manager to join our team and help drive meaningful impact across the East Coast region. In this role, you'll act as the linchpin across client relationships and campaign executionworking hand-in-hand with Sales and AdOps to ensure we're delivering best-in-class campaign performance and an exceptional client experience. You'll be at the center of it all, managing the end-to-end campaign lifecycle with a proactive, strategic mindset and a genuine passion for client success. No two days will look the same. From launch prep to performance optimization, you'll be a trusted partner to both internal teams and external stakeholdersmaking sure everything runs smoothly, insights are shared, and our clients stay happy and engaged. This role reports into our Director of Customer Success and is based in our New York City office, where we encourage team members to join us in-person at least two days per week. Our office time is focused on collaboration, connection, and cross-functional problem-solvingbringing together talented, curious people to do great work, together. Why You Will Love This Role
Make a real impact
You'll be at the heart of client relationships, driving campaign success and long-term partnerships across key U.S. markets. Work with great people
Collaborate with smart, passionate teammates across Sales, AdOps, and Strategy in a supportive, high-performing environment. Own your day-to-day
Every day brings variety and autonomyno micromanagement, just the trust and tools to deliver results. What You Will Be Doing
Build strong partnerships
Develop and maintain long-lasting relationships with key clients and agency stakeholders. You'll be their go-to resource, advocate, and trusted partner. Own campaign execution
Manage the full lifecycle of a campaignfrom setup and activation to performance reporting and post-campaign analysis. Lead your agency patch
Serve as the first point of contact and line of defense for all campaign needs, ensuring seamless communication and resolution of any issues. Stay informed
Become a subject matter expert in all things Ogury and the broader adtech landscape. Our industry evolves quickly, and staying ahead is part of the job. Provide strategic counsel
Offer thoughtful, tailored recommendations aligned with client goals, KPIs, and business objectivesbacked by insights and a consultative approach. Identify growth opportunities
Spot potential for account expansion and work collaboratively with Sales to drive retention and incremental revenue. Deliver high-impact service
Champion Ogury's solutions by ensuring clients receive high-quality support, campaign success, and measurable value. Represent Ogury externally
Attend client meetings, industry events, and social engagements to deepen relationships and position Ogury as a trusted leader in the space. Collaborate cross-functionally
Work closely with internal teams across AdOps, Sales, and Product to ensure a coordinated, results-driven client experience. Manage and mitigate risk
Anticipate challenges early in campaign setup or briefing, flag potential issues, and work proactively toward successful resolutions. Leverage insights
Use Ogury's proprietary tools to uncover data-driven stories, delivering actionable insights and performance learnings that add value to every campaign. What You Will Bring To Ogury
Client-facing experience within the digital advertising industry. Hands-on experience in mobile and programmatic advertising is required. Strong attention to detail and the ability to deliver results in a fast-paced, dynamic environmenteven under tight deadlines. A mindset of ownership and accountabilityyou take initiative and follow through. A strong analytical approach with the ability to translate data into valuable insights and compelling narratives. Creative problem-solving skills and a passion for continuous improvement. Proficiency in Excel, PowerPoint, the Microsoft Office Suite, and Google Suite. Excellent communication and presentation skillsyou're confident, clear, and engaging. A natural ability to build trust and credibility with both external clients and internal stakeholdersyou're the expert, and it shows. Highly organized with exceptional attention to detailyou keep projects moving and nothing falls through the cracks. A growth mindset and drive to succeedyou're motivated to take ownership of your agency patch and make it thrive. $80,000 - $95,000 a year. In compliance with state specific Pay Transparency Acts, we strive to provide this same visibility towards compensation for all of our teams, globally. The salary for the Senior Customer Success Manager role is: $80,000 - $95,000 annually, in addition to annual variable compensation, dependent upon relevant experience and location. Applications will close on September 15, 2025. At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. While benefits may vary by location, here's a glimpse of what you can typically expect when you join our team: a competitive compensation package, flexibility in working hours and location, comprehensive benefits coverage, 401K plan with a company match, generous holiday and leave allowance, in addition to national holidays, a strong focus on the well-being of our team members, with access to both physical and mental health resources, and more. We thank you in advance for your interest in Ogury! At Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws. We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process. Please note that this position is for an existing vacancy and is open to all qualified candidates.