Clearance Jobs
Help Desk Analyst I
Location: Quantico, VA (On-Site/Office) Certification: IAT Level II Schedule (FT/PT): Full Time Clearance: Active Top Secret clearance and eligible to obtain Top Secret/SCI Salary: $49,342 Seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: Initiate and resolve service requests/problem incidents Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records Route calls to product line specialists, application, or system support specialists Maintains and updates records and tracking databases Alerts management to recurring problems and patterns of problems Works with system administrators and developers to ensure services/incidents are completed Provides an outstanding customer service experience in a variety of circumstances across all organizational levels Requirements: Minimum of 2 years in IT support Clearance: Active Top Secret clearance and eligible to obtain Top Secret/SCI Certifications: DoD 8570 IAT Level II Certification (Security +CE, CCNA Security, CySA++, GICSP, GSEC, or SSCP)
Location: Quantico, VA (On-Site/Office) Certification: IAT Level II Schedule (FT/PT): Full Time Clearance: Active Top Secret clearance and eligible to obtain Top Secret/SCI Salary: $49,342 Seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: Initiate and resolve service requests/problem incidents Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records Route calls to product line specialists, application, or system support specialists Maintains and updates records and tracking databases Alerts management to recurring problems and patterns of problems Works with system administrators and developers to ensure services/incidents are completed Provides an outstanding customer service experience in a variety of circumstances across all organizational levels Requirements: Minimum of 2 years in IT support Clearance: Active Top Secret clearance and eligible to obtain Top Secret/SCI Certifications: DoD 8570 IAT Level II Certification (Security +CE, CCNA Security, CySA++, GICSP, GSEC, or SSCP)