Geospatial And Cloud Analytics Inc
Help Desk Analyst
Geospatial And Cloud Analytics Inc, Quantico, Virginia, United States, 22134
Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.
This position offers great growth opportunities to other IT fields, such as Security Operations, Information Assurance, System Administration, Network engineering, and Unified Communications.
Responsibilities:
Provide technical support and troubleshooting assistance to end-users
Initiate and resolves service request/problem incidents
Install, configure, and maintain computer hardware and software
Assist with the setup and maintenance of user accounts and permissions
Works with system administrators and developers to ensure services/incidents are completed
Document all support activities and resolutions in the ticketing system
Follow standard operating procedures for incident management and escalation
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Requirements:
Proven experience as a Help Desk Analyst or Customer Service Support
Strong knowledge of Windows operating systems and desktop support
Ability to diagnose and resolve hardware and software issues
Excellent problem-solving skills and attention to detail
Active Directory experience preferred
DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
Inteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
Competitive Compensation
Paid Time off includes 10 federal holidays and 15 additional days.
Bereavement Leave
Parental Leave
Company Paid STD and LTD
Life and AD&D Insurance
Medical, Prescription, Dental, and Vision Coverage
401k Savings and company match
Employee referral program
If you are a motivated individual with a passion for providing technical support, we want to hear from you! Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!
This position offers great growth opportunities to other IT fields, such as Security Operations, Information Assurance, System Administration, Network engineering, and Unified Communications.
Responsibilities:
Provide technical support and troubleshooting assistance to end-users
Initiate and resolves service request/problem incidents
Install, configure, and maintain computer hardware and software
Assist with the setup and maintenance of user accounts and permissions
Works with system administrators and developers to ensure services/incidents are completed
Document all support activities and resolutions in the ticketing system
Follow standard operating procedures for incident management and escalation
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Requirements:
Proven experience as a Help Desk Analyst or Customer Service Support
Strong knowledge of Windows operating systems and desktop support
Ability to diagnose and resolve hardware and software issues
Excellent problem-solving skills and attention to detail
Active Directory experience preferred
DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
Inteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
Competitive Compensation
Paid Time off includes 10 federal holidays and 15 additional days.
Bereavement Leave
Parental Leave
Company Paid STD and LTD
Life and AD&D Insurance
Medical, Prescription, Dental, and Vision Coverage
401k Savings and company match
Employee referral program
If you are a motivated individual with a passion for providing technical support, we want to hear from you! Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!