Mountain Area Health Education Center
Director of Facilities Management
Mountain Area Health Education Center, Asheville, North Carolina, United States, 28801
Facilities Management Director
The Director, Facilities Management provides oversight for all MAHEC spaces across the region and ensures that facilities and equipment are appropriately maintained, utilized, cleaned, and secure in a cost-effective manner. This includes leading the Facilities Management team, partnering with MAHEC leaders to ensure a high quality of facility and level of services across all locations and to provide effective space planning, oversight of the MAHEC student housing program, working with architects, engineers and contractors to specify, bid, contract and manage all construction projects, furniture systems, and budget information, managing leased property, managing efforts relating to facility sustainability, and management of all organizational utilities. Specific Responsibilities: Leads a dynamic team of staff who provide operational and people leadership across the department, including maintenance operations, employee safety, facility and housekeeping support services, invoicing and procurement, student housing, and all other aspects of the Facilities Management team. Oversees, assigns, and recommends priorities and general strategies for facilities planning and construction; provides planning for and oversight of capital improvement programs. Manages special projects related to renovation, space re-allocation, furniture systems, building system upgrades, other special projects in conjunction with divisions & department managers. Develops specifications, requests for proposals, manages bidding process, and supervises contractors. Interfaces and coordinates with regulatory authorities and city and state advisory committees regarding issues such as land use, building code/safety issues, accessibility issues, and community issues/needs. Coordinates issues related to infrastructure capacity such as transportation and utilities, and future plans for such capacity and redundancy. Directs the department in negotiations and procurement of contracts for services, including security, waste & medical waste disposal, and maintenance on systems & equipment such as elevators, alarms, etc. This includes planning and procurement of office and building furniture and fixtures for all sites. Planning and budgeting for Facilities operating expenses, maintenance, staffing, service contracts, and for capital expenditures. Assists other leaders with planning for projects, including information gathering, problem solving, budgeting, cost control, etc. Develops and maintains all departmental policies and procedures including preventative maintenance programs, parking, housing, maintenance, housekeeping, snow removal, and grounds maintenance. Responsible for partnering with leaders across teams to develop and maintain an organizational space utilization plans for existing facilities, as well as new facility needs. Oversees the individuals responsible for MAHEC's employee safety program, including OSHA and emergency management, serving as the final authority for all efforts related to strategy and implementation. Manages Student Housing functions to include leasing and/or acquisition, maintenance, improvements and disposal of properties. Coordinates student stays and payments, resolves student issues & communicates with schools regarding students. Oversees and maintains a MAHEC fleet of vehicles, including purchasing, planning for replacement and repairs as needed, and ensuring safety and reliability of existing vehicles. Do we want this role to be as integrated in emergency management, or do we want it to be assigned to another role within the team? This role description is a general description of the essential job functions. It is not intended to describe all the duties the Director, Facilities Management may perform. Key Competencies: Communication Skills: Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. Decision Making: Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. HealthCare Knowledge: Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC's organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. Interpersonal Skills: Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when it's most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. Organizational Values: Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. Problem Solving: Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change. Specified Skills: Computer: Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required. Foreign Language: Spanish speaking skills preferred. Facilities: Knowledge of electrical & mechanical building systems; knowledge of local, state and national codes and safety standards, and experience planning and contracting for facilities management. Knowledge of housekeeping and grounds keeping methods. Knowledge of OSHA regulations as applicable to a health-care facility. Knowledge of purchasing, leasing & maintaining various types of equipment. Property management and real estate knowledge. Physical Demands: Light - Moderate energy level: Lift and carry 25 - 35 lbs, Push/Pull 50 - 100 lbs (empty bed, stretcher, etc.) Occasional (0 - 33% of Workday) Supervisory Responsibilities: Manager, Facilities Operations Manager, Employee Safety Facilities Services Coordinator(s) Security Operations Coordinator Administrative Assistant Courier Education and Experience: Minimum Qualifications: Any combination of training and experience equivalent to a bachelor's degree and a minimum of seven (7) years of progressively responsible and related experience in all aspects of commercial/institutional facilities management. Preferred Qualifications: Experience in project management of large-scale construction and capital projects in a healthcare setting. NC Heating & Air Conditioning contractor license(s). Facilities Management certification from IFMA/BOMA. Facilities Management experience in a healthcare setting. Required Licenses: Valid NC Driver's License. Schedule: Regular attendance on-site is an essential function of this position. Typical business hours are Monday
Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required, as position is on call for all facility needs 7 days/week. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader. MAHEC is an equal opportunity employer that is committed to diversity and inclusion.
The Director, Facilities Management provides oversight for all MAHEC spaces across the region and ensures that facilities and equipment are appropriately maintained, utilized, cleaned, and secure in a cost-effective manner. This includes leading the Facilities Management team, partnering with MAHEC leaders to ensure a high quality of facility and level of services across all locations and to provide effective space planning, oversight of the MAHEC student housing program, working with architects, engineers and contractors to specify, bid, contract and manage all construction projects, furniture systems, and budget information, managing leased property, managing efforts relating to facility sustainability, and management of all organizational utilities. Specific Responsibilities: Leads a dynamic team of staff who provide operational and people leadership across the department, including maintenance operations, employee safety, facility and housekeeping support services, invoicing and procurement, student housing, and all other aspects of the Facilities Management team. Oversees, assigns, and recommends priorities and general strategies for facilities planning and construction; provides planning for and oversight of capital improvement programs. Manages special projects related to renovation, space re-allocation, furniture systems, building system upgrades, other special projects in conjunction with divisions & department managers. Develops specifications, requests for proposals, manages bidding process, and supervises contractors. Interfaces and coordinates with regulatory authorities and city and state advisory committees regarding issues such as land use, building code/safety issues, accessibility issues, and community issues/needs. Coordinates issues related to infrastructure capacity such as transportation and utilities, and future plans for such capacity and redundancy. Directs the department in negotiations and procurement of contracts for services, including security, waste & medical waste disposal, and maintenance on systems & equipment such as elevators, alarms, etc. This includes planning and procurement of office and building furniture and fixtures for all sites. Planning and budgeting for Facilities operating expenses, maintenance, staffing, service contracts, and for capital expenditures. Assists other leaders with planning for projects, including information gathering, problem solving, budgeting, cost control, etc. Develops and maintains all departmental policies and procedures including preventative maintenance programs, parking, housing, maintenance, housekeeping, snow removal, and grounds maintenance. Responsible for partnering with leaders across teams to develop and maintain an organizational space utilization plans for existing facilities, as well as new facility needs. Oversees the individuals responsible for MAHEC's employee safety program, including OSHA and emergency management, serving as the final authority for all efforts related to strategy and implementation. Manages Student Housing functions to include leasing and/or acquisition, maintenance, improvements and disposal of properties. Coordinates student stays and payments, resolves student issues & communicates with schools regarding students. Oversees and maintains a MAHEC fleet of vehicles, including purchasing, planning for replacement and repairs as needed, and ensuring safety and reliability of existing vehicles. Do we want this role to be as integrated in emergency management, or do we want it to be assigned to another role within the team? This role description is a general description of the essential job functions. It is not intended to describe all the duties the Director, Facilities Management may perform. Key Competencies: Communication Skills: Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. Decision Making: Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. HealthCare Knowledge: Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC's organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. Interpersonal Skills: Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when it's most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. Organizational Values: Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. Problem Solving: Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change. Specified Skills: Computer: Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required. Foreign Language: Spanish speaking skills preferred. Facilities: Knowledge of electrical & mechanical building systems; knowledge of local, state and national codes and safety standards, and experience planning and contracting for facilities management. Knowledge of housekeeping and grounds keeping methods. Knowledge of OSHA regulations as applicable to a health-care facility. Knowledge of purchasing, leasing & maintaining various types of equipment. Property management and real estate knowledge. Physical Demands: Light - Moderate energy level: Lift and carry 25 - 35 lbs, Push/Pull 50 - 100 lbs (empty bed, stretcher, etc.) Occasional (0 - 33% of Workday) Supervisory Responsibilities: Manager, Facilities Operations Manager, Employee Safety Facilities Services Coordinator(s) Security Operations Coordinator Administrative Assistant Courier Education and Experience: Minimum Qualifications: Any combination of training and experience equivalent to a bachelor's degree and a minimum of seven (7) years of progressively responsible and related experience in all aspects of commercial/institutional facilities management. Preferred Qualifications: Experience in project management of large-scale construction and capital projects in a healthcare setting. NC Heating & Air Conditioning contractor license(s). Facilities Management certification from IFMA/BOMA. Facilities Management experience in a healthcare setting. Required Licenses: Valid NC Driver's License. Schedule: Regular attendance on-site is an essential function of this position. Typical business hours are Monday
Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required, as position is on call for all facility needs 7 days/week. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader. MAHEC is an equal opportunity employer that is committed to diversity and inclusion.