ICE Consulting - Managed IT Services
Technical Account Manager
ICE Consulting - Managed IT Services, Milpitas, California, United States, 95035
Join to apply for the
Technical Account Manager
role at
ICE Consulting, Inc 1 week ago Be among the first 25 applicants Join to apply for the
Technical Account Manager
role at
ICE Consulting, Inc About ICE Consulting:
ICE Consulting is a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997, we have been specializing in providing managed IT services and managed security services for small to medium-sized enterprises. We are seeking dedicated and enthusiastic individuals to join our team and contribute to the growth and success of our company. Job Description
About ICE Consulting:
ICE Consulting is a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997, we have been specializing in providing managed IT services and managed security services for small to medium-sized enterprises. We are seeking dedicated and enthusiastic individuals to join our team and contribute to the growth and success of our company.
Position Overview:
As an IT Manager/Technical Account Manager at ICE Consulting, you will be instrumental in developing and nurturing strong relationships with our clients. Your primary responsibility will be to understand clients' IT needs and manage their technical support requirements effectively. This role requires a blend of technical expertise, customer service excellence, and the ability to analyze data and implement strategic solutions. You will coordinate with internal engineering teams to ensure that our clients' IT infrastructures are secure and efficient, serving as the point of contact for all technical inquiries.
Key Qualifications:
6-11 years of experience in IT management or as a technical account manager, ideally with a focus on consulting within the Managed Service Provider (MSP) space. Bachelor's Degree in Computer Science or a related field, or equivalent experience. Strong proficiency with ticketing and quotation applications (e.g., ConnectWise, QuoteWerks). In-depth knowledge of technical management, system analysis, and computer hardware/software systems. Proficient in MS Office Suite, including Project, Visio, Excel, PowerPoint, and Outlook. Excellent organizational skills and the ability to multitask and prioritize in a fast-paced environment. Strong decision-making skills, initiative, and a positive attitude. High attention to detail and accuracy in all aspects of work. Exceptional communication skills with a focus on delivering outstanding customer service. A collaborative mindset, working effectively with clients, vendors, and internal teams. Ability to perform well under pressure while maintaining professional interactions with clients.
Preferred Qualifications:
Proven track record of successfully building and maintaining client relationships. Experience with data management, CRM, Cloud, or Digital projects. Able to thrive in ambiguous environments with adaptability. Experience in regulated industries, such as Financial Services, Healthcare, or Life Sciences, is a plus.
Join us at ICE Consulting and make a meaningful impact by enhancing our clients IT experiences!
Company Description
ICE Consulting has been providing managed IT Services for over 20 years. We provide end to end IT services, networking, security, virtualization, servers, backup, cloud services (servers and backup), email, database, help desk, voice and more. Since 1996 we have provided IT services to 1000s of SMB & Enterprise companies.
Please look us up at www.iceconsulting.com
ICE Consulting has been providing managed IT Services for over 20 years. We provide end to end IT services, networking, security, virtualization, servers, backup, cloud services (servers and backup), email, database, help desk, voice and more. Since 1996 we have provided IT services to 1000s of SMB & Enterprise companies. Please look us up at www.iceconsulting.com
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Sales and Business Development Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at ICE Consulting, Inc by 2x Get notified about new Technical Account Manager jobs in
Milpitas, CA . Director of Technical Account Management & Customer Success
Mountain View, CA $150,000.00-$200,000.00 1 month ago Manager of Client Partners (Customer Success)
Redwood City, CA $145,000.00-$160,000.00 2 months ago Customer Success Manager - Founding CSM - $100k to $140k OTE - AI Healthcare SaaS - HYBRID
Sales Solutions Engineer - High-Tech Strategics (Bay Area)
San Jose, CA $245,000.00-$290,000.00 10 hours ago Customer Success Manager, Accounting Solutions
Sales Solutions Engineer - High-Tech Strategics (Bay Area)
Santa Clara, CA $245,000.00-$290,000.00 10 hours ago Account Manager Technical Sales 3D Manufacturing Solutions Silicon Valley
Account Manager Technical Sales 3D Manufacturing Solutions Silicon Valley
Sr. Sales Engineer-Enterprise Strategics-Sunnyvale, CA
Sunnyvale, CA $176,000.00-$253,000.00 2 months ago Account Manager Technical Sales 3D Manufacturing Solutions Silicon Valley
Redwood City, CA $109,500.00-$177,100.00 2 days ago Account Manager Technical Sales 3D Manufacturing Solutions Silicon Valley
Senior Solution Sales Executive Business Data Cloud (BDC) Utilities West
Customer Success Manager (AI Business Solutions)
Customer Success Manager (French Fluency)
Enterprise Customer Success Manager (Travel)
Solutions Architect (Pre and Post Sales)
San Mateo, CA $180,000.00-$190,000.00 2 days ago Senior Solution Sales Executive Business Data Cloud (BDC) Utilities West
Palo Alto, CA $186,800.00-$397,300.00 1 month ago Customer Success Manager (Remote US, PST)
Fremont, CA $143,915.00-$197,884.00 1 week ago San Mateo, CA $120,000.00-$165,000.00 2 months ago Technical Sales Engineer - Planning Analytics - Subject Matter Expert
Redwood City, CA $180,000.00-$210,000.00 3 months ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Technical Account Manager
role at
ICE Consulting, Inc 1 week ago Be among the first 25 applicants Join to apply for the
Technical Account Manager
role at
ICE Consulting, Inc About ICE Consulting:
ICE Consulting is a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997, we have been specializing in providing managed IT services and managed security services for small to medium-sized enterprises. We are seeking dedicated and enthusiastic individuals to join our team and contribute to the growth and success of our company. Job Description
About ICE Consulting:
ICE Consulting is a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997, we have been specializing in providing managed IT services and managed security services for small to medium-sized enterprises. We are seeking dedicated and enthusiastic individuals to join our team and contribute to the growth and success of our company.
Position Overview:
As an IT Manager/Technical Account Manager at ICE Consulting, you will be instrumental in developing and nurturing strong relationships with our clients. Your primary responsibility will be to understand clients' IT needs and manage their technical support requirements effectively. This role requires a blend of technical expertise, customer service excellence, and the ability to analyze data and implement strategic solutions. You will coordinate with internal engineering teams to ensure that our clients' IT infrastructures are secure and efficient, serving as the point of contact for all technical inquiries.
Key Qualifications:
6-11 years of experience in IT management or as a technical account manager, ideally with a focus on consulting within the Managed Service Provider (MSP) space. Bachelor's Degree in Computer Science or a related field, or equivalent experience. Strong proficiency with ticketing and quotation applications (e.g., ConnectWise, QuoteWerks). In-depth knowledge of technical management, system analysis, and computer hardware/software systems. Proficient in MS Office Suite, including Project, Visio, Excel, PowerPoint, and Outlook. Excellent organizational skills and the ability to multitask and prioritize in a fast-paced environment. Strong decision-making skills, initiative, and a positive attitude. High attention to detail and accuracy in all aspects of work. Exceptional communication skills with a focus on delivering outstanding customer service. A collaborative mindset, working effectively with clients, vendors, and internal teams. Ability to perform well under pressure while maintaining professional interactions with clients.
Preferred Qualifications:
Proven track record of successfully building and maintaining client relationships. Experience with data management, CRM, Cloud, or Digital projects. Able to thrive in ambiguous environments with adaptability. Experience in regulated industries, such as Financial Services, Healthcare, or Life Sciences, is a plus.
Join us at ICE Consulting and make a meaningful impact by enhancing our clients IT experiences!
Company Description
ICE Consulting has been providing managed IT Services for over 20 years. We provide end to end IT services, networking, security, virtualization, servers, backup, cloud services (servers and backup), email, database, help desk, voice and more. Since 1996 we have provided IT services to 1000s of SMB & Enterprise companies.
Please look us up at www.iceconsulting.com
ICE Consulting has been providing managed IT Services for over 20 years. We provide end to end IT services, networking, security, virtualization, servers, backup, cloud services (servers and backup), email, database, help desk, voice and more. Since 1996 we have provided IT services to 1000s of SMB & Enterprise companies. Please look us up at www.iceconsulting.com
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Sales and Business Development Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at ICE Consulting, Inc by 2x Get notified about new Technical Account Manager jobs in
Milpitas, CA . Director of Technical Account Management & Customer Success
Mountain View, CA $150,000.00-$200,000.00 1 month ago Manager of Client Partners (Customer Success)
Redwood City, CA $145,000.00-$160,000.00 2 months ago Customer Success Manager - Founding CSM - $100k to $140k OTE - AI Healthcare SaaS - HYBRID
Sales Solutions Engineer - High-Tech Strategics (Bay Area)
San Jose, CA $245,000.00-$290,000.00 10 hours ago Customer Success Manager, Accounting Solutions
Sales Solutions Engineer - High-Tech Strategics (Bay Area)
Santa Clara, CA $245,000.00-$290,000.00 10 hours ago Account Manager Technical Sales 3D Manufacturing Solutions Silicon Valley
Account Manager Technical Sales 3D Manufacturing Solutions Silicon Valley
Sr. Sales Engineer-Enterprise Strategics-Sunnyvale, CA
Sunnyvale, CA $176,000.00-$253,000.00 2 months ago Account Manager Technical Sales 3D Manufacturing Solutions Silicon Valley
Redwood City, CA $109,500.00-$177,100.00 2 days ago Account Manager Technical Sales 3D Manufacturing Solutions Silicon Valley
Senior Solution Sales Executive Business Data Cloud (BDC) Utilities West
Customer Success Manager (AI Business Solutions)
Customer Success Manager (French Fluency)
Enterprise Customer Success Manager (Travel)
Solutions Architect (Pre and Post Sales)
San Mateo, CA $180,000.00-$190,000.00 2 days ago Senior Solution Sales Executive Business Data Cloud (BDC) Utilities West
Palo Alto, CA $186,800.00-$397,300.00 1 month ago Customer Success Manager (Remote US, PST)
Fremont, CA $143,915.00-$197,884.00 1 week ago San Mateo, CA $120,000.00-$165,000.00 2 months ago Technical Sales Engineer - Planning Analytics - Subject Matter Expert
Redwood City, CA $180,000.00-$210,000.00 3 months ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr