Alabama State Department of Education
Senior Support Technician
Alabama State Department of Education, Birmingham, Alabama, United States, 35203
Senior Support Technician
Supervisor: Director of Technology, Assistant Director of Information Technology Job Goals: To provide excellent technical service for school system computer systems by performing a variety of skilled and technical duties including installation, repair, and maintenance of computers, printers, and other technology equipment. To systematically and accurately inspect, isolate, and diagnose hardware and software malfunctions to determine appropriate repair procedures, replace defective parts, and restore equipment to proper operation. To efficiently install and configure hardware and software. Minimum Qualifications: High school diploma or GED. Minimum of one (1) year of technology related work experience. Ability to install and configure virus and malware/Spyware removal and operate helpdesk software. Possess and maintain a valid driver's license. Ability to meet the suitability criteria for employment and/or certification/licensure under the Alabama Child Protection Act of 1999 and Act No. 2002-457. Knowledge of multiple computer operating systems and applications. Ability and willingness to obtain technology certifications related to job goals. Ability to troubleshoot technology issues/products using best practices. Written and oral communication skills with the ability to communicate technical concepts. Ability to lift up to 50 pounds; agility and dexterity needed to stoop, bend, lift/move equipment (computers and/or peripherals, etc.) when necessary and to perform technical equipment inspections and/or repairs, including the inspection of cabling in floors and ceilings. Ability and willingness to work after hours, weekends, or holidays when necessary. Ability to be punctual and in regular attendance. Such alternatives to the above qualifications as the Board may require. Performance Responsibilities and Essential Functions: Demonstrates support for the school system and its vision, goals and priorities. Implements plans for replacing and upgrading school systems and local school computer hardware and software. Provides users with efficient, effective, courteous and timely technical support. Performs bulk imaging of equipment/machines as needed. Manages accurate parts and equipment inventories in accordance with school system financial procedures. Works with instructional technology team to implement plans for technology upgrades and deployments. Replaces and/or repairs parts of computer hardware, including performing diagnostic tests and troubleshooting to determine if problems are hardware or software problems. Completes the process of installation and termination of data cabling and fiber. Performs the duties of helpdesk ticket completion in a timely manner, including ticket resolution and communication to the end users submitting the helpdesk tickets. Performs hardware and software maintenance. Diagnoses problems, replaces/installs components in computers and repairs and upgrades computers. Serves as a liaison between the technology department and the local school representative(s). Maintains appropriate confidentiality regarding school/workplace matters. Models and maintains high ethical standards. Demonstrates initiative in identifying opportunities for improvement in areas of responsibility. Participates successfully in training programs, professional development, or other learning to increase skill and proficiency related to job performance and leadership. Responds to inquiries and requests in a timely and positive manner. Maintains and submits required reports, records, and correspondence in a timely and accurate manner. Maintains tools, equipment, and parts in good repair; efficiently uses time and system resources. Adheres to school system rules, administrative procedures, local Board policies, and state, federal, and local laws. Reports absences and takes leave in accordance with Board policies and procedures. Performs other work-related duties as assigned by Supervisor(s). Terms of Employment: As established by the Board and applicable state law. Evaluation: Performance will be evaluated in accordance with the Board's policy on evaluation of personnel. This job description describes the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all job goals, qualifications, and responsibilities and the employee may be required to perform other related duties as assigned. The Jefferson County Board of Education reserves the right to amend the job description as needed.
Supervisor: Director of Technology, Assistant Director of Information Technology Job Goals: To provide excellent technical service for school system computer systems by performing a variety of skilled and technical duties including installation, repair, and maintenance of computers, printers, and other technology equipment. To systematically and accurately inspect, isolate, and diagnose hardware and software malfunctions to determine appropriate repair procedures, replace defective parts, and restore equipment to proper operation. To efficiently install and configure hardware and software. Minimum Qualifications: High school diploma or GED. Minimum of one (1) year of technology related work experience. Ability to install and configure virus and malware/Spyware removal and operate helpdesk software. Possess and maintain a valid driver's license. Ability to meet the suitability criteria for employment and/or certification/licensure under the Alabama Child Protection Act of 1999 and Act No. 2002-457. Knowledge of multiple computer operating systems and applications. Ability and willingness to obtain technology certifications related to job goals. Ability to troubleshoot technology issues/products using best practices. Written and oral communication skills with the ability to communicate technical concepts. Ability to lift up to 50 pounds; agility and dexterity needed to stoop, bend, lift/move equipment (computers and/or peripherals, etc.) when necessary and to perform technical equipment inspections and/or repairs, including the inspection of cabling in floors and ceilings. Ability and willingness to work after hours, weekends, or holidays when necessary. Ability to be punctual and in regular attendance. Such alternatives to the above qualifications as the Board may require. Performance Responsibilities and Essential Functions: Demonstrates support for the school system and its vision, goals and priorities. Implements plans for replacing and upgrading school systems and local school computer hardware and software. Provides users with efficient, effective, courteous and timely technical support. Performs bulk imaging of equipment/machines as needed. Manages accurate parts and equipment inventories in accordance with school system financial procedures. Works with instructional technology team to implement plans for technology upgrades and deployments. Replaces and/or repairs parts of computer hardware, including performing diagnostic tests and troubleshooting to determine if problems are hardware or software problems. Completes the process of installation and termination of data cabling and fiber. Performs the duties of helpdesk ticket completion in a timely manner, including ticket resolution and communication to the end users submitting the helpdesk tickets. Performs hardware and software maintenance. Diagnoses problems, replaces/installs components in computers and repairs and upgrades computers. Serves as a liaison between the technology department and the local school representative(s). Maintains appropriate confidentiality regarding school/workplace matters. Models and maintains high ethical standards. Demonstrates initiative in identifying opportunities for improvement in areas of responsibility. Participates successfully in training programs, professional development, or other learning to increase skill and proficiency related to job performance and leadership. Responds to inquiries and requests in a timely and positive manner. Maintains and submits required reports, records, and correspondence in a timely and accurate manner. Maintains tools, equipment, and parts in good repair; efficiently uses time and system resources. Adheres to school system rules, administrative procedures, local Board policies, and state, federal, and local laws. Reports absences and takes leave in accordance with Board policies and procedures. Performs other work-related duties as assigned by Supervisor(s). Terms of Employment: As established by the Board and applicable state law. Evaluation: Performance will be evaluated in accordance with the Board's policy on evaluation of personnel. This job description describes the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all job goals, qualifications, and responsibilities and the employee may be required to perform other related duties as assigned. The Jefferson County Board of Education reserves the right to amend the job description as needed.