DARCARS
Internet Representative
DARCARS Automotive Group is now hiring for an Internet Representative to join our team! Potential earning based on experience from 36K to 60K. Must be able to commute to different dealership locations. As an Internet Representative, your job is vital in managing our digital business prospects. Your job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales. This involves providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. As an Internet Representative, you must ensure timely follow-up and provide an exceptional experience with every interaction. In this role, you'll: Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text, chat, or email based on potential customer's expressed preference Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support Adhere to customer communication scripts Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel Meet, or exceed, individual performance objectives e.g. response time, conversions etc. Commute from dealership to dealership (must have a valid driver's license) For this role, you'll need to be: Computer savvy with a full working knowledge of Microsoft Office Suite A quick-study, able to absorb substantive product and service information Exceptional listening, verbal, and written communication skills Able to work weekends and holidays Demonstrated a commitment to process improvement, innovation, and excellence Persistent and eager to learn new things and share new ideas in a collaborative, team environment Benefits: Insurance: medical, vision, dental Short-term and long-term disability plans Life Insurance Employee discounts on vehicle purchases, parts and service repairs Opportunities to join our community service initiatives We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
DARCARS Automotive Group is now hiring for an Internet Representative to join our team! Potential earning based on experience from 36K to 60K. Must be able to commute to different dealership locations. As an Internet Representative, your job is vital in managing our digital business prospects. Your job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales. This involves providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. As an Internet Representative, you must ensure timely follow-up and provide an exceptional experience with every interaction. In this role, you'll: Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text, chat, or email based on potential customer's expressed preference Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support Adhere to customer communication scripts Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel Meet, or exceed, individual performance objectives e.g. response time, conversions etc. Commute from dealership to dealership (must have a valid driver's license) For this role, you'll need to be: Computer savvy with a full working knowledge of Microsoft Office Suite A quick-study, able to absorb substantive product and service information Exceptional listening, verbal, and written communication skills Able to work weekends and holidays Demonstrated a commitment to process improvement, innovation, and excellence Persistent and eager to learn new things and share new ideas in a collaborative, team environment Benefits: Insurance: medical, vision, dental Short-term and long-term disability plans Life Insurance Employee discounts on vehicle purchases, parts and service repairs Opportunities to join our community service initiatives We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.