Hitachi
Customer Success Representative
Are you passionate about delivering exceptional customer experiences and driving operational excellence? Join Hitachi Energy as a Customer Success Representative and become the voice of our customers within our Alamo, TN facility. In this pivotal role, you'll lead post-order management efforts, ensuring seamless order processing, shipment coordination, and after-market support. You'll collaborate across departments to enhance satisfaction and contribute to our world-class service reputation. This is your chance to make a meaningful impact in a global organization committed to innovation, sustainability, and continuous improvement. If you thrive in a fast-paced environment and enjoy solving problems, building relationships, and driving results, we want to hear from you! Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. How You'll Make an Impact Manage sales order fulfillment from purchase order acceptance through shipment and warranty phases Drive "clean order" initiatives to streamline order entry and reduce throughput time Collaborate with engineering to deliver complete, high-quality drawing packages Process change orders and coordinate with internal teams to manage post-order adjustments Support revenue goals by resolving shipping holds and attending revenue meetings Handle return authorizations, concessions, milestone billing, and overdue invoices Apply lean methodologies to improve processes and conduct problem-solving events Communicate shipping schedules and proactively resolve potential delays Your Background Bachelor's degree in Engineering or Business, or equivalent experience Work authorization to work in the U.S. without future sponsorship Onsite availability at our Alamo, TN facility Proficiency in Microsoft Office; SAP experience is a plus Understanding of general accounting principles Strong organizational and basic project management skills More About Us At Hitachi Energy, we're shaping the future of sustainable energy with cutting-edge technology and a commitment to excellence We offer opportunities for growth, learning, and career development in a collaborative and inclusive environment Join a team that values innovation, integrity, and customer success Equal Employment Opportunity Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Are you passionate about delivering exceptional customer experiences and driving operational excellence? Join Hitachi Energy as a Customer Success Representative and become the voice of our customers within our Alamo, TN facility. In this pivotal role, you'll lead post-order management efforts, ensuring seamless order processing, shipment coordination, and after-market support. You'll collaborate across departments to enhance satisfaction and contribute to our world-class service reputation. This is your chance to make a meaningful impact in a global organization committed to innovation, sustainability, and continuous improvement. If you thrive in a fast-paced environment and enjoy solving problems, building relationships, and driving results, we want to hear from you! Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. How You'll Make an Impact Manage sales order fulfillment from purchase order acceptance through shipment and warranty phases Drive "clean order" initiatives to streamline order entry and reduce throughput time Collaborate with engineering to deliver complete, high-quality drawing packages Process change orders and coordinate with internal teams to manage post-order adjustments Support revenue goals by resolving shipping holds and attending revenue meetings Handle return authorizations, concessions, milestone billing, and overdue invoices Apply lean methodologies to improve processes and conduct problem-solving events Communicate shipping schedules and proactively resolve potential delays Your Background Bachelor's degree in Engineering or Business, or equivalent experience Work authorization to work in the U.S. without future sponsorship Onsite availability at our Alamo, TN facility Proficiency in Microsoft Office; SAP experience is a plus Understanding of general accounting principles Strong organizational and basic project management skills More About Us At Hitachi Energy, we're shaping the future of sustainable energy with cutting-edge technology and a commitment to excellence We offer opportunities for growth, learning, and career development in a collaborative and inclusive environment Join a team that values innovation, integrity, and customer success Equal Employment Opportunity Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.