Regions Financial
Job Description
At Regions, the Mainframe Operator acts as the first responder to alerts/alarms for issues with the Banks critical technology infrastructure. Primary Responsibilities Monitors Alert Viewer Dashboard and takes action as necessary on alerts for the following: Regions.com, online account opening, iTreasury, mobile banking, windows servers, UNIX servers, and firewalls Monitors Middleware MQ Dashboard and takes action as necessary on alerts Monitors Voyager TP Servers specific to iBank and takes action as necessary on alerts Monitors the following: Help Desk automated call distributor (ACD), server patching updates, weather channel for events that could impact branches/automated teller machines (ATMs) Performs remote reboots of downed branch servers (nights/weekends) Maintains Mission Critical Monitoring Knowledge database Monitors branches, ATMs, and network at night and on weekends; takes action on alerts as necessary Reports circuit issues to carriers and creates tickets on behalf of network Escalates per process to upper management when issue resolution is delayed Opens an outage bridge as issues are escalated Creates outage timeline for severity one outages Works with a moderate degree of supervision This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. Requirements High School Diploma or GED Five (5) years of related experience Preferences Technical degree Skills and Competencies Ability to work in a team environment when applicable Ability to work under limited guidance Ability to work under pressure and meet deadlines Demonstrated analytical/problem solving capabilities Additional Job Description Must have ability to navigate and manage TSO/ISPF Must have strong understanding and troubleshooting knowledge of MVS, JCL and Jes2 Experience with monitoring and understanding of PCOMM IBM mainframe system consoles, OMEGAMON, automated job scheduler IWS, and ServiceNow This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary locations being for Birmingham, AL. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely. Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum:
$58,000.00 USD Median:
$72,850.00 USD Incentive Pay Plans:
This job is not incentive eligible. Benefits Information: Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. Location Details
Location:
Riverchase Operations Center Hoover, Alabama Equal Opportunity Employer/including Disabled/Veterans
At Regions, the Mainframe Operator acts as the first responder to alerts/alarms for issues with the Banks critical technology infrastructure. Primary Responsibilities Monitors Alert Viewer Dashboard and takes action as necessary on alerts for the following: Regions.com, online account opening, iTreasury, mobile banking, windows servers, UNIX servers, and firewalls Monitors Middleware MQ Dashboard and takes action as necessary on alerts Monitors Voyager TP Servers specific to iBank and takes action as necessary on alerts Monitors the following: Help Desk automated call distributor (ACD), server patching updates, weather channel for events that could impact branches/automated teller machines (ATMs) Performs remote reboots of downed branch servers (nights/weekends) Maintains Mission Critical Monitoring Knowledge database Monitors branches, ATMs, and network at night and on weekends; takes action on alerts as necessary Reports circuit issues to carriers and creates tickets on behalf of network Escalates per process to upper management when issue resolution is delayed Opens an outage bridge as issues are escalated Creates outage timeline for severity one outages Works with a moderate degree of supervision This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. Requirements High School Diploma or GED Five (5) years of related experience Preferences Technical degree Skills and Competencies Ability to work in a team environment when applicable Ability to work under limited guidance Ability to work under pressure and meet deadlines Demonstrated analytical/problem solving capabilities Additional Job Description Must have ability to navigate and manage TSO/ISPF Must have strong understanding and troubleshooting knowledge of MVS, JCL and Jes2 Experience with monitoring and understanding of PCOMM IBM mainframe system consoles, OMEGAMON, automated job scheduler IWS, and ServiceNow This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary locations being for Birmingham, AL. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely. Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum:
$58,000.00 USD Median:
$72,850.00 USD Incentive Pay Plans:
This job is not incentive eligible. Benefits Information: Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. Location Details
Location:
Riverchase Operations Center Hoover, Alabama Equal Opportunity Employer/including Disabled/Veterans