Cognizant
Service Line Specialist IOA (Intelligent Operations and Automation)
Cognizant, San Diego, California, United States, 92101
Service Line Specialist
IOA (Intelligent Operations and Automation)
Location: San Diego/ Bay Area / California / Seattle/Washington state area (must live or be willing to relocate) Level: Director About the Role
We are seeking a seasoned Service Line Specialist to join our Intelligent Operations and Automation (IOA) business within the Communications, Media, and Technology (CMT) team. This individual contributor role is pivotal in driving growth and innovation in our BPO/Digital Operations segment. The ideal candidate will possess 15-25 years of experience with a strong track record in consultative and empathetic selling, particularly within SaaS, online, and platform-based businesses. The role demands a dynamic professional who is well-networked within the technology and digital native industry and understands the culture and vibe of this fast-paced ecosystem. While the candidate will own and manage existing client relationships, 50-70% of the focus will be on acquiring new logos and expanding our footprint. The ability to navigate complex internal and external stakeholder environments to close large multi-million dollar deals is essential. Work model: We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this position requires 3 days a week at the Client/Cognizant site mainly in the Bay Area / California / Washington area. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. In This Role, You Will:
Drive portfolio growth and strategy development across performance metrics for the assigned portfolio. Provide thought leadership, leading the mind-share conversation across client leadership levels and internal senior management. Partner with industry bodies, analysts, and advisors to align Cognizant's strategic priorities for the industry segment and service offerings. Develop positive relationships with senior client executives and partner for mutual success. Drive outstanding client propositions, partnering with Solutions, Delivery, Process Excellence, and Automation teams. Lead end-to-end management of the account operations including account forecasting, budgeting, and overall P&L. Manage accountability against Measurable Revenue/Profit Growth within set timelines. What You Need To Have To Be Considered:
Solid knowledge of the technology industry, particularly with large tech platform companies. Experience leading an annual revenue scale of $20Mn+ and handling TCV of ~ $10-30Mn. Extensive experience in the scale operations domain, advising clients on strategic priorities including but not limited to optimum location strategy, business value proposition, engagement model transformations, and demonstrating industry standard methodologies. Relationships at senior levels within the relevant industry segments, especially in the Alphabet group companies. Exposure across operations service domains including Enterprise services, Digital customer experience, ML operations, and Content services. Minimum of 15-25 years of industry experience preferred with a minimum of the last 10+ years in the digital native technical landscape. Knowledge of how matrix structures work across global markets. Strong analytical and consultative selling approach. We're excited to meet go-getters who believe they can make an impact and share our mission. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. The annual base salary for this position is between $198,000 - $218,000. The specific salary is dependent on experience and other qualifications. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan What We Offer
The chance to work with impact.
Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life. Ownership over your career.
Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit. The opportunity to thrive on a high caliber team with heart.
We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives. A comprehensive total rewards package,
including a competitive salary and pension plan with matching contributions. Flexible health and financial benefits to support you and your eligible dependents
from day one. True work-life balance.
Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more. Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information. While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.
IOA (Intelligent Operations and Automation)
Location: San Diego/ Bay Area / California / Seattle/Washington state area (must live or be willing to relocate) Level: Director About the Role
We are seeking a seasoned Service Line Specialist to join our Intelligent Operations and Automation (IOA) business within the Communications, Media, and Technology (CMT) team. This individual contributor role is pivotal in driving growth and innovation in our BPO/Digital Operations segment. The ideal candidate will possess 15-25 years of experience with a strong track record in consultative and empathetic selling, particularly within SaaS, online, and platform-based businesses. The role demands a dynamic professional who is well-networked within the technology and digital native industry and understands the culture and vibe of this fast-paced ecosystem. While the candidate will own and manage existing client relationships, 50-70% of the focus will be on acquiring new logos and expanding our footprint. The ability to navigate complex internal and external stakeholder environments to close large multi-million dollar deals is essential. Work model: We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this position requires 3 days a week at the Client/Cognizant site mainly in the Bay Area / California / Washington area. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. In This Role, You Will:
Drive portfolio growth and strategy development across performance metrics for the assigned portfolio. Provide thought leadership, leading the mind-share conversation across client leadership levels and internal senior management. Partner with industry bodies, analysts, and advisors to align Cognizant's strategic priorities for the industry segment and service offerings. Develop positive relationships with senior client executives and partner for mutual success. Drive outstanding client propositions, partnering with Solutions, Delivery, Process Excellence, and Automation teams. Lead end-to-end management of the account operations including account forecasting, budgeting, and overall P&L. Manage accountability against Measurable Revenue/Profit Growth within set timelines. What You Need To Have To Be Considered:
Solid knowledge of the technology industry, particularly with large tech platform companies. Experience leading an annual revenue scale of $20Mn+ and handling TCV of ~ $10-30Mn. Extensive experience in the scale operations domain, advising clients on strategic priorities including but not limited to optimum location strategy, business value proposition, engagement model transformations, and demonstrating industry standard methodologies. Relationships at senior levels within the relevant industry segments, especially in the Alphabet group companies. Exposure across operations service domains including Enterprise services, Digital customer experience, ML operations, and Content services. Minimum of 15-25 years of industry experience preferred with a minimum of the last 10+ years in the digital native technical landscape. Knowledge of how matrix structures work across global markets. Strong analytical and consultative selling approach. We're excited to meet go-getters who believe they can make an impact and share our mission. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. The annual base salary for this position is between $198,000 - $218,000. The specific salary is dependent on experience and other qualifications. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan What We Offer
The chance to work with impact.
Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life. Ownership over your career.
Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit. The opportunity to thrive on a high caliber team with heart.
We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives. A comprehensive total rewards package,
including a competitive salary and pension plan with matching contributions. Flexible health and financial benefits to support you and your eligible dependents
from day one. True work-life balance.
Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more. Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information. While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.