East West Bancorp
Senior It Project Manager
We are seeking a senior IT project manager to drive alignment and execution across our infrastructure and service management landscape. This individual will help us bring structure to complex workstreams involving technical infrastructure, service operations, and incident/problem management. As a key partner to both infrastructure and application development/support teams, the TPM will coordinate initiatives, track progress, surface risks, and ensure high-quality, timely delivery in a highly regulated environment. This is a hands-on program leadership role, well-suited for someone who thrives in an environment with legacy platforms, evolving service processes, and a need for clear stakeholder communication and disciplined execution. Responsibilities
Key Responsibilities: Organize, track, and drive cross-functional initiatives related to: Technical Infrastructure (e.g., server migrations, data center initiatives, network upgrades) Service Management (including process improvement, ITIL framework adherence, operational maturity) Incident and Problem Management (ensuring RCA completion, managing recurring issues, driving prevention strategies) Collaborate closely with Application Development and Support teams to ensure alignment of infrastructure projects with application requirements and timelines. Serve as the central coordination point across Technology Operations, identifying interdependencies and resolving competing priorities. Provide clear, consistent program documentation: timelines, dashboards, risk logs, and stakeholder communications. Facilitate prioritization, resource planning, and change control with senior stakeholders. Support post-incident reviews and problem management activities, ensuring lessons learned are incorporated into future planning. Track infrastructure program delivery against business objectives and drive course correction where necessary. Proactively identify process inefficiencies or operational gaps and recommend improvements to enhance stability and performance. Drive process and artifact standards Act as a liaison between technical and non-technical teams, translating operational needs into actionable workstreams. Qualifications
Qualifications: 10+ years of experience in Technical Program or Project Management, ideally with a focus on Infrastructure and Service Management in a financial services or similarly regulated industry. Experience working in or closely with Infrastructure, Network, Service Desk, or Incident Response teams. Strong understanding of ITIL practices and operational service delivery. Proven track record of managing complex technical initiatives involving legacy and modern platforms. Ability to manage programs with multiple dependencies and shifting priorities. Excellent written and verbal communication skills; adept at influencing and engaging across multiple levels of the organization. Bachelor's degree required; PMP, ITIL certification, or related credentials preferred. What Success Looks Like: Clear and consistent visibility into infrastructure initiatives and service performance. Effective cross-functional coordination across infrastructure, application support, and business teams. Reduced recurrence of major incidents and better root cause identification. Improved service management maturity and stronger operational readiness. Delivery of infrastructure and service initiatives aligned with business and regulatory priorities. Compensation
The base pay range for this position is USD $100,000.00/Yr. - USD $150,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
We are seeking a senior IT project manager to drive alignment and execution across our infrastructure and service management landscape. This individual will help us bring structure to complex workstreams involving technical infrastructure, service operations, and incident/problem management. As a key partner to both infrastructure and application development/support teams, the TPM will coordinate initiatives, track progress, surface risks, and ensure high-quality, timely delivery in a highly regulated environment. This is a hands-on program leadership role, well-suited for someone who thrives in an environment with legacy platforms, evolving service processes, and a need for clear stakeholder communication and disciplined execution. Responsibilities
Key Responsibilities: Organize, track, and drive cross-functional initiatives related to: Technical Infrastructure (e.g., server migrations, data center initiatives, network upgrades) Service Management (including process improvement, ITIL framework adherence, operational maturity) Incident and Problem Management (ensuring RCA completion, managing recurring issues, driving prevention strategies) Collaborate closely with Application Development and Support teams to ensure alignment of infrastructure projects with application requirements and timelines. Serve as the central coordination point across Technology Operations, identifying interdependencies and resolving competing priorities. Provide clear, consistent program documentation: timelines, dashboards, risk logs, and stakeholder communications. Facilitate prioritization, resource planning, and change control with senior stakeholders. Support post-incident reviews and problem management activities, ensuring lessons learned are incorporated into future planning. Track infrastructure program delivery against business objectives and drive course correction where necessary. Proactively identify process inefficiencies or operational gaps and recommend improvements to enhance stability and performance. Drive process and artifact standards Act as a liaison between technical and non-technical teams, translating operational needs into actionable workstreams. Qualifications
Qualifications: 10+ years of experience in Technical Program or Project Management, ideally with a focus on Infrastructure and Service Management in a financial services or similarly regulated industry. Experience working in or closely with Infrastructure, Network, Service Desk, or Incident Response teams. Strong understanding of ITIL practices and operational service delivery. Proven track record of managing complex technical initiatives involving legacy and modern platforms. Ability to manage programs with multiple dependencies and shifting priorities. Excellent written and verbal communication skills; adept at influencing and engaging across multiple levels of the organization. Bachelor's degree required; PMP, ITIL certification, or related credentials preferred. What Success Looks Like: Clear and consistent visibility into infrastructure initiatives and service performance. Effective cross-functional coordination across infrastructure, application support, and business teams. Reduced recurrence of major incidents and better root cause identification. Improved service management maturity and stronger operational readiness. Delivery of infrastructure and service initiatives aligned with business and regulatory priorities. Compensation
The base pay range for this position is USD $100,000.00/Yr. - USD $150,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.