University of Nevada, Las Vegas
Service Excellence and Safety Manager, UNLV University Libraries [R0147367]
University of Nevada, Las Vegas, Las Vegas, Nevada, United States, 89101
Service Excellence and Safety Manager, UNLV University Libraries
The University of Nevada, Las Vegas invites applications for
Service Excellence and Safety Manager
in UNLV University Libraries. Role of the Position Reporting to the Associate Dean/Division Director, Research and Education, the Service Excellence and Safety Manager provides leadership and oversight of patron experience and safety operations within the University Libraries. The Manager oversees the Service Excellence and Safety unit in the UNLV University Libraries Research and Education Division and is responsible for the development of policies and procedures and managing their implementation, that will provide a level of protection and prevention that is appropriate for the scope, depth, and breadth of University Libraries' staff, users, and assets within Lied Library and branches (School of Medicine Library, Architecture Library, Teacher Development Resource Library, and the Music Library) including supervision of 1 full-time Security Officer (Safety Operations Coordinator) and indirect supervision of up to 10 student employees. This position is responsible for fostering a collaborative environment, developing safety protocols, and supporting patron-focused services to enhance the experience and safety of all library users and staff. The Service Excellence and Safety Manager oversees the efficient and professional staffing and operations of Rebel Hours during evenings and exams, Fall and Spring semester breaks or as scheduled. Profile of the UNLV University Libraries As a strong partner in research and student learning, UNLV Libraries fosters critical thinking and lifelong learning at one of the nation's fastest growing universities. University Libraries comprises Lied Library and four branch libraries and we are a gateway to more than 80,000 electronic journals, 1.2 million volumes, and 1.4 million e-books. We welcome individuals with diverse backgrounds to join our growing organization of over 120 experienced faculty librarians, professionals, and staff members. UNLV University Libraries Commitment to Diversity The successful candidate will demonstrate support for diversity, equity, and inclusiveness as well as leading a respectful, positive work environment. The University Libraries values begin with our belief that everyone deserves a welcoming, inclusive, and equitable environment where they are treated with respect and dignity. Minimum Qualifications Bachelor's Degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and 3 years of experience as a security or safety officer or comparable recent professional experience. Master's degree in Library Science, Public Administration, Hospitality, or related field preferred. Preferred Qualifications Security and/or safety experience in academic or research libraries, higher education institutions, or gaming and entertainment industry. Experience in conflict resolution or de-escalation. 5 years supervisory experience. 3 years customer service experience. Commitment to Diversity and Campus Values A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit. Salary This is a full-time, 12-month, Administrative Faculty position at a Grade B. Minimum salary is $68,000. Salary is competitive with those at similarly situated institutions and dependent upon labor market. For more information on salary ranges please visit UNLV Salary Range. Benefits of Working at UNLV Competitive total rewards package including: Paid time off, sick leave, and holidays Excellent health insurance including medical, dental, and vision Comprehensive retirement plans and voluntary benefits programs No state income tax Tuition discounts at Nevada System of Higher Education (NSHE) schools Tuition discounts for spouses, domestic partners, and dependents Perks Employee recognition and appreciation programs Connect with colleagues with shared interests Personal and professional development opportunities UNLV athletics ticket discounts Statewide employee purchase program discounts RebelCard discounts on and off campus Wellness programming for all UNLV faculty and staff at no cost Comprehensive onboarding program, Rebels: Onboard Opportunity for career advancements to leadership roles How to Apply Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, emails, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance. Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. Although this position will remain open until filled, review of candidates' materials will begin on Monday, June 9, 2025. Materials should be addressed to
Service Excellence and Safety Manager
Search Committee Chair, and must be submitted through Workday, as we do not accept emailed materials. For assistance with the application process, please contact UNLV Libraries Human Resources at (702) 895-2286 or
library.searches@unlv.edu . Special Instructions for Internal NSHE Candidates UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Profile of the University Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. EEO/AA Statement The University of Nevada, Las Vegas is committed to providing a place of work and learning free of discrimination on the basis of any protected class, including unlawful harassment, which is a form of discrimination. Title IX Statement The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Safety and Security Statement UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. Job Category Administrative Faculty Exempt
100.0% Required Attachment(s) Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, emails, addresses, and telephone numbers of at least three professional references who may be contacted. Posting Close Date Note to Applicant This position may require that a criminal background check be conducted on the candidate(s) selected for hire. HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member's first day of employment. References will be contacted at the appropriate phase of the recruitment process. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks. For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment. All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided). Recruitments that provide a work schedule are subject to change based on organizational needs.
The University of Nevada, Las Vegas invites applications for
Service Excellence and Safety Manager
in UNLV University Libraries. Role of the Position Reporting to the Associate Dean/Division Director, Research and Education, the Service Excellence and Safety Manager provides leadership and oversight of patron experience and safety operations within the University Libraries. The Manager oversees the Service Excellence and Safety unit in the UNLV University Libraries Research and Education Division and is responsible for the development of policies and procedures and managing their implementation, that will provide a level of protection and prevention that is appropriate for the scope, depth, and breadth of University Libraries' staff, users, and assets within Lied Library and branches (School of Medicine Library, Architecture Library, Teacher Development Resource Library, and the Music Library) including supervision of 1 full-time Security Officer (Safety Operations Coordinator) and indirect supervision of up to 10 student employees. This position is responsible for fostering a collaborative environment, developing safety protocols, and supporting patron-focused services to enhance the experience and safety of all library users and staff. The Service Excellence and Safety Manager oversees the efficient and professional staffing and operations of Rebel Hours during evenings and exams, Fall and Spring semester breaks or as scheduled. Profile of the UNLV University Libraries As a strong partner in research and student learning, UNLV Libraries fosters critical thinking and lifelong learning at one of the nation's fastest growing universities. University Libraries comprises Lied Library and four branch libraries and we are a gateway to more than 80,000 electronic journals, 1.2 million volumes, and 1.4 million e-books. We welcome individuals with diverse backgrounds to join our growing organization of over 120 experienced faculty librarians, professionals, and staff members. UNLV University Libraries Commitment to Diversity The successful candidate will demonstrate support for diversity, equity, and inclusiveness as well as leading a respectful, positive work environment. The University Libraries values begin with our belief that everyone deserves a welcoming, inclusive, and equitable environment where they are treated with respect and dignity. Minimum Qualifications Bachelor's Degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and 3 years of experience as a security or safety officer or comparable recent professional experience. Master's degree in Library Science, Public Administration, Hospitality, or related field preferred. Preferred Qualifications Security and/or safety experience in academic or research libraries, higher education institutions, or gaming and entertainment industry. Experience in conflict resolution or de-escalation. 5 years supervisory experience. 3 years customer service experience. Commitment to Diversity and Campus Values A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit. Salary This is a full-time, 12-month, Administrative Faculty position at a Grade B. Minimum salary is $68,000. Salary is competitive with those at similarly situated institutions and dependent upon labor market. For more information on salary ranges please visit UNLV Salary Range. Benefits of Working at UNLV Competitive total rewards package including: Paid time off, sick leave, and holidays Excellent health insurance including medical, dental, and vision Comprehensive retirement plans and voluntary benefits programs No state income tax Tuition discounts at Nevada System of Higher Education (NSHE) schools Tuition discounts for spouses, domestic partners, and dependents Perks Employee recognition and appreciation programs Connect with colleagues with shared interests Personal and professional development opportunities UNLV athletics ticket discounts Statewide employee purchase program discounts RebelCard discounts on and off campus Wellness programming for all UNLV faculty and staff at no cost Comprehensive onboarding program, Rebels: Onboard Opportunity for career advancements to leadership roles How to Apply Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, emails, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance. Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. Although this position will remain open until filled, review of candidates' materials will begin on Monday, June 9, 2025. Materials should be addressed to
Service Excellence and Safety Manager
Search Committee Chair, and must be submitted through Workday, as we do not accept emailed materials. For assistance with the application process, please contact UNLV Libraries Human Resources at (702) 895-2286 or
library.searches@unlv.edu . Special Instructions for Internal NSHE Candidates UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Profile of the University Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. EEO/AA Statement The University of Nevada, Las Vegas is committed to providing a place of work and learning free of discrimination on the basis of any protected class, including unlawful harassment, which is a form of discrimination. Title IX Statement The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Safety and Security Statement UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. Job Category Administrative Faculty Exempt
100.0% Required Attachment(s) Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, emails, addresses, and telephone numbers of at least three professional references who may be contacted. Posting Close Date Note to Applicant This position may require that a criminal background check be conducted on the candidate(s) selected for hire. HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member's first day of employment. References will be contacted at the appropriate phase of the recruitment process. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks. For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment. All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided). Recruitments that provide a work schedule are subject to change based on organizational needs.