Government Jobs
Retirement and Benefits Technician 2 PCN 028117
Government Jobs, Juneau, Alaska, United States, 99811
Job Posting
This position is open to Alaska residents only. Please check the residency definition to determine if you qualify. Effective July 1, 2025, the wage for this position increased by 3%. The wage listed in this job posting reflects the increase. What you will be doing: Under general direction, the incumbent performs timely and accurate technical duties related to AlaskaCare Eligibility by using prescribed methods in compliance with statute and standard operating procedures. The incumbent performs timely and accurate duties related to active and retiree AlaskaCare members, utilizing the Plan booklets, Bargaining Unit Contracts, and other payroll related resources to determine eligibility. The incumbent provides in-depth information and explanation to members and employers regarding applicable statutes and processes, active and retiree health eligibility issues, and optional benefits. Although specializing in benefit processing, due to the cyclical nature of the work in the units of the retirement section, the incumbent must have adequate working knowledge of, and occasionally perform the duties of the other program areas. The other program areas are: Disability & Appeal Services, Retirement Customer Service Center, and Survivor Benefits, and Retirement Processing. Our Mission, Values, and Culture: The Division of Retirement and Benefits administers State of Alaska and political subdivision retirement and benefit plans while ensuring customers experience excellent, accurate, and timely service. Our mission is helping members understand the value of, and effectively manage, their retirement and health benefits. The Benefits of Joining Our Team: The Health Eligibility Team is committed to providing a supportive and collaborative work environment where all team members' contributions are welcomed and valued. The individual hired will help provide an excellent experience for employees and retirees who seek to understand the benefits available to them and benefits they are entitled to. This position offers the opportunity to gain valuable retirement and benefits experience that will help you advance your career in the Division. The Working Environment You Can Expect: Your daily work environment will include diverse technical work performed alongside another technician, offering assistance to the public by phone or written communication, and collaborating with teammates and managers to ensure successful productivity. The workspace is a standard office environment located on the sixth floor of the State Office Building in downtown Juneau. The hours are from 8:00 a.m. to 4:30 p.m. Monday through Friday. Who we are looking for: Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.
Attention to Detail: is thorough when performing work and conscientious about attending to detail.
Interpersonal Skills: shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Reasoning: identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
Minimum Qualifications
Six months of experience as a Retirement and Benefits Technician 1 with the State of Alaska or the equivalent elsewhere. OR Six months of entry-level technical experience that required applying basic knowledge of a retirement program, benefits program, human resources policy, or labor relations guidelines, or in preparing, receiving, reviewing and processing health, life, or disability insurance claims or payments, or processing budgetary or financial documents. The experience is equivalent to Human Resource Technician 1, Administrative Assistant 1, Insurance Licensing Examiner 1, PFD Technician 2, Eligibility Technician 1, and Accounting Technician 1 with the State of Alaska or the equivalent elsewhere. OR One year of advanced clerical experience in an office environment where the work supported the efforts of technical or professional staff, and required some application of guidelines and policies to meet assigned responsibilities. The experience is equivalent to Office Assistant 2, Office Assistant 3, Office Assistant 4, Accounting Clerk, Secretary, and Statistical Clerk with the State of Alaska or the equivalent elsewhere. OR One year of post-secondary education (32 semester hours or 48 quarter hours from an accredited college or university equals one year). Additional Required Information
Please read the below information carefully. This applies to your application submission. At time of interview, please provide the following: List of three (3) professional references including current daytime phone numbers. Copies of your two (2) most recent performance evaluations. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualification. EDUCATION To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. WORK EXPERIENCE Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer's name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. NOTICE If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword. WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587
This position is open to Alaska residents only. Please check the residency definition to determine if you qualify. Effective July 1, 2025, the wage for this position increased by 3%. The wage listed in this job posting reflects the increase. What you will be doing: Under general direction, the incumbent performs timely and accurate technical duties related to AlaskaCare Eligibility by using prescribed methods in compliance with statute and standard operating procedures. The incumbent performs timely and accurate duties related to active and retiree AlaskaCare members, utilizing the Plan booklets, Bargaining Unit Contracts, and other payroll related resources to determine eligibility. The incumbent provides in-depth information and explanation to members and employers regarding applicable statutes and processes, active and retiree health eligibility issues, and optional benefits. Although specializing in benefit processing, due to the cyclical nature of the work in the units of the retirement section, the incumbent must have adequate working knowledge of, and occasionally perform the duties of the other program areas. The other program areas are: Disability & Appeal Services, Retirement Customer Service Center, and Survivor Benefits, and Retirement Processing. Our Mission, Values, and Culture: The Division of Retirement and Benefits administers State of Alaska and political subdivision retirement and benefit plans while ensuring customers experience excellent, accurate, and timely service. Our mission is helping members understand the value of, and effectively manage, their retirement and health benefits. The Benefits of Joining Our Team: The Health Eligibility Team is committed to providing a supportive and collaborative work environment where all team members' contributions are welcomed and valued. The individual hired will help provide an excellent experience for employees and retirees who seek to understand the benefits available to them and benefits they are entitled to. This position offers the opportunity to gain valuable retirement and benefits experience that will help you advance your career in the Division. The Working Environment You Can Expect: Your daily work environment will include diverse technical work performed alongside another technician, offering assistance to the public by phone or written communication, and collaborating with teammates and managers to ensure successful productivity. The workspace is a standard office environment located on the sixth floor of the State Office Building in downtown Juneau. The hours are from 8:00 a.m. to 4:30 p.m. Monday through Friday. Who we are looking for: Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.
Attention to Detail: is thorough when performing work and conscientious about attending to detail.
Interpersonal Skills: shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Reasoning: identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
Minimum Qualifications
Six months of experience as a Retirement and Benefits Technician 1 with the State of Alaska or the equivalent elsewhere. OR Six months of entry-level technical experience that required applying basic knowledge of a retirement program, benefits program, human resources policy, or labor relations guidelines, or in preparing, receiving, reviewing and processing health, life, or disability insurance claims or payments, or processing budgetary or financial documents. The experience is equivalent to Human Resource Technician 1, Administrative Assistant 1, Insurance Licensing Examiner 1, PFD Technician 2, Eligibility Technician 1, and Accounting Technician 1 with the State of Alaska or the equivalent elsewhere. OR One year of advanced clerical experience in an office environment where the work supported the efforts of technical or professional staff, and required some application of guidelines and policies to meet assigned responsibilities. The experience is equivalent to Office Assistant 2, Office Assistant 3, Office Assistant 4, Accounting Clerk, Secretary, and Statistical Clerk with the State of Alaska or the equivalent elsewhere. OR One year of post-secondary education (32 semester hours or 48 quarter hours from an accredited college or university equals one year). Additional Required Information
Please read the below information carefully. This applies to your application submission. At time of interview, please provide the following: List of three (3) professional references including current daytime phone numbers. Copies of your two (2) most recent performance evaluations. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualification. EDUCATION To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. WORK EXPERIENCE Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer's name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. NOTICE If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword. WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587